'One of Them'

[One of Them]

Hey, yeah i've been shifted off regulated investments to work these cases.

 

I'd be more than happy to help people who are unsure of procedure or what happens when we get your complaint.

 

I did speak to a nice lady today who was happy, which was nice

[Guest Niklowe]

Oh and by the way what do you thing of that revolting pink fluffy think that seems to popup all over this forum. I've taken to wearing dark glasses!

[Guest Mumofthreeboys]

alright BARTMAN....

 

Oh my good god :o

[Guest Niklowe]

Sorry, I asked for that. :cool: :cool: :cool:

[jayne67]

Well I have just read this thread from the beginning, and would like to add my comments, especially about the banks having people 'over a barrell' when it comes to wages, benefits etc paid directly into an account, and then taking 'their share' before even considering the hardship they may heap upon people.

I agree with you, about the abusive customers, and I agree that it is frustrating, when you have to sit there and take it (I used to work for BT on 150 customer service, so I know that it is an unenviable position), but if you read a few of the threads on this forum, you can get a rough idea as to why so many people feel angry.

Like most members on here, I welcome views from bank employees it at least gives us an insight as to what the banks are doing to deal with these claims, and indeed, hopefully one day a bank member will start a thread with the true cost of administration....

[welly]

Its all pink and fluffy now:):) and nik I hope you dont make the same mistake by having a dig and the Pinkies again you know you wont win:)

[Guest NATTIE]

oneofthem- are you here to help? (Jeremy Paxman is in disguise here! That's number 4)

[Thailand]

Lets give oneofthem a bit of a break, I feel she's learnt her initial comments weren't realistic and has bit her tongue and is now willing to assist if she can!

 

To oneofthem - give Jeremy Natweststaffmember Paxman an answer!!

[Guest Niklowe]

Its all pink and fluffy now:-):-) and nik I hope you dont make the same mistake by having a dig and the Pinkies again you know you wont win:-)

 

God no! I never want to be fluffified again. It was Awfull!!!!!

[RobbieCoull]

Freedom of information act only applies to public bodies (such as the NHS).

 

Misuse of Computers act refers to hacking into or using systems that do not belong to you.

 

Forums and websites are privately owned, and the owners can 'reserve the right to exclude any user for whatever reason'.

[MARTIN3030]

I thought we had moved on from these arguements.

 

We welcome some constructive posts from Bws that are in the spirit of our objectives and aims.

Some of these have been forthcoming........lets hope that continues.

 

 

[Bigmac versus]

Heres a question i havent heard before and was just wondering if anyone knew the answer. If the banks now know they are charging too much as per the ruling (not to profit), then why are they still charging these fees, If they thought they were perfectly legal before this ruling then they now know they arent so they are knowingly breaking the law and whats happening, dont get me wrong getting your money back is great but shouldnt someone (chief exec,etc) be hauled over the coals for the continued flouting of this ruling, that id pay to see.

[Guest NATTIE]

Unless it has an effect on profits, No. Almost all, because I haven't read them all, have stated that it is insignificant in domestic litigation. The ball is rolling but until it is an avalanche, things will not change.

[Thailand]

I guess if they change now they'd be admitting liability for the 5billion plus they have already taken. If the floodgates are opened I imagine future charges will go down, but they sure as hell won't want to do that - think thats why were still winning

[baileyboo81]

Dare I say that yes I too am a BW....and I am afraid that I did not read the rules and seek permission first so hope that I am still allowed onto the forum.

 

I think oneofthem, obviously got off on the wrong footing having read this thread from start to finish! I think she may have been brain washed!!:o

 

However, being a member of branch management I understand fully all of your opinions and sympathise with them. I'm not perfect, yes I've had a charge or two aswell and yes it is bloody infuriating! On the other hand working at the frontline and having to deal with constant abuse from customers, which incidently is getting worse, is demoralising and challenging to say the least.

 

I do genuinely believe that banks (I hope the others but def my emp's) are starting to listen to their customers and believe that charging policies are being reviewed at the moment. Our unions are also looking into this as a matter of supporting its members as a result of so many concerns being voiced over increasing incidents of violence and abuse from customers as a direct result of unfair charges.

 

I hope to help wherever possible, but live in hope that policies do change soon to help all parties involved....customers and staff!

[Guest NATTIE]

Who do you work for, just out of interest? I do agree with you on the abuse thing and I have started to understand a lot more of the why since my first visit to this site. Good to see another BW here to help.

[Thailand]

out of total curiosity baileyboo, considering your position, do you think if you were to were to leave the bank (hyperthetically) you would pursue the charges you paid?!! (If this has been asked before, i reserve the right to cite "new to all this"!)

[ppauls150]

I very rarely come into this part of this website regarding bankworkers unless something from another thread brings me in this direction. I have to say the more and more i read of the Bank Workers coming in here and giving us there side of the views on unlawful charges, whether they agree or not, is a nice change. I do believe more and more people should be sent into this direction a bit more especially the new users to hear the side from some nice bankworkers who are right that they don't and shouldn't get abuse from us who are trying to claim our money back and i think that if more people were directed into this section to read stating that they should read the bankworkers view that after doing so might stop a lot of users from this forum actually being nasty when they ring or go to the banks.

 

I suppose what some of us have to realise when we do talk to the bankworkers in the banks who are not sympathetic is to just politey thank them for their views(we know we are right) and just smile and walk away.

 

When i went to LLoydstsb branch firstly i came across a worker who was adamant that i would not get my money back and i was stupid for even trying(he genuiely believed this) i said trust me i will get it back. The second time i went into the bank i got a different person who was very nice and tried all she could to stop some charges being applied cause she believed them to be unlawful aswell, but was stopped from applying them cause it was not my main branch and had to contact them who inturn said no they wont authorise it even though she knew the story as to why they wanted refunded but they wouldnt listen to her and overruled her and said tell him to contact the dept that actually deal with it now if i wanted to stop some from being applied. She couldnt believe the attitude of another co-worker but she did her best for me.

 

Anyway Morale of my story lol Is do you think anyone can maybe put this on the front page to ask users to have a read if they wish of these bankworkers who do try and gives us some sound advice and will maybe understand more after reading some of these threads to be more polite.

[MARTIN3030]

Baileyboo81.........could you please pm a moderator just to let them know who you are.

 

Site rules

 

[baileyboo81]

In answer to a couple of your replies.... not sure about the trying to recoup the bank charges myself.....perhaps its me being institutionalised! Or that I may have been brainwashed too slightly. I was charged recently for my own stupid fault! I Normally go online and transfer and thought I'd be clever and set up a standing order to save me going online. I actually FORGOT that I'd done this and still transferred online and then the standingorder also tried to go out....doh!

 

Regards to which bank natweststaffmember, I would appreciate keeping my annonymity and would not feel comfortable saying which one...sorry!;-)

[baileyboo81]

how do I do this Martin?

 

If you could PM Bankfodder please , and thank you for taking the time to come and help others

[Guest NATTIE]

ppauls150- I know the attitude of the first worker vey well. I would say that I was of the same view a few months ago. I am a curious bod and the MSE website brought me here and like the converion of Saul on the road to Amaus(if you know your biblical stuff) my eyes were opened to, what i felt, was a betrayal of what I had been trained to do. I still do follow the party line but I know that I have to be as helpful as possible to help people who want to get their charges back. Oneofthem has yet to fully open her eyes but they may be getting wider which is good.

[MARTIN3030]

hope that helps

[ppauls150]

Oneofthem has yet to fully open her eyes but they may be getting wider which is good.

LOL very nicely put.

 

Also any mods able to say how many bank workers are currently registered or active within a certain period on here now? would be nice to know.

[Glenn UK]

FWIW

 

The abuse of anyone is wrong I accept, but in my defence, yes i have been really angry when trying to deal with banks, the system is often setup to prevent the customer actually receiving any satisfaction or resolution.

 

In years gone by i could walk into my branch, make an appointment to see my bank manager, after a couple of vists he/she even made the effort to make small talk, and discuss problems or needs.

 

Sadly the facility for the customer to get a decision has been removed by and large from the bank and displaced to somewhere in india in the case of abbey i believe.

 

It has nothing to do with the call centre being wherever it is only that you cannot get anything other than an standard response.

 

When you have problems which need to be discussed, writing in and getting a response in several weeks time is of little use.

 

In summary abuse is wrong, but in the case of the abbey their system encourages frustration and anger, at least it did in me.

 

I now bank with NatWest and have found them a lot better, mind you i dont owe them any money right now!!

 

Peace and love to all,

 

Glenn