It sounds like this is just the one?? I would get in the bank and ask to speak to the manager....for that amount of money over I would expect them to give you it back before you start doing prelim's etc....I'd give that a try first.

Hello Folks, I haven't been on this site for a while. Some of you may remember I had a brief stint on here as a 'bank worker'. Just thought I would let you all know that I can happily say that I no longer work for a bank! I got promotion with a similar company(not a BANK!), just a completely different direction and no longer 'front line' (I used to be branch management...boo!) The whole morale issue was a major contributory factor (NOT JUST MYSELF BUT ALSO THE OTHER STAFF THAT I WAS MEANT TO MOTIVATE!) and the fact that the said company showed no empathy whatsoever with its customers or colleagues alike, made me really think about my career. I can say now that I can go home at night a happy soul with no unnecassary stress OR pressure.

how do I do this Martin? If you could PM Bankfodder please , and thank you for taking the time to come and help others

In answer to a couple of your replies.... not sure about the trying to recoup the bank charges myself.....perhaps its me being institutionalised! Or that I may have been brainwashed too slightly. I was charged recently for my own stupid fault! I Normally go online and transfer and thought I'd be clever and set up a standing order to save me going online. I actually FORGOT that I'd done this and still transferred online and then the standingorder also tried to go out....doh! Regards to which bank natweststaffmember, I would appreciate keeping my annonymity and would not feel comfortable saying which one...sorry!;-)

Dare I say that yes I too am a BW....and I am afraid that I did not read the rules and seek permission first so hope that I am still allowed onto the forum. I think oneofthem, obviously got off on the wrong footing having read this thread from start to finish! I think she may have been brain washed!!:o However, being a member of branch management I understand fully all of your opinions and sympathise with them. I'm not perfect, yes I've had a charge or two aswell and yes it is bloody infuriating! On the other hand working at the frontline and having to deal with constant abuse from customers, which incidently is getting worse, is demoralising and challenging to say the least. I do genuinely believe that banks (I hope the others but def my emp's) are starting to listen to their customers and believe that charging policies are being reviewed at the moment. Our unions are also looking into this as a matter of supporting its members as a result of so many concerns being voiced over increasing incidents of violence and abuse from customers as a direct result of unfair charges. I hope to help wherever possible, but live in hope that policies do change soon to help all parties involved....customers and staff!

he does....see paolo71 on front page. Interesting that you are a natwest staff member. I am also a bank worker! This site is vvv interesting!

Hi all, writing on behalf of my brother. He had a graduate loan that they allowed him to defer 2 months repayments until he started working in his current employment. This is all fine until he came to apply for a credit card and was declined. He was advised to get his credit file and it transpired that he was showing 2 months in arrears as a result of the deferred payments. The local branch sorted this out and everything seemed fine and dandy. He has a pretty good job and soon had enough money to repay this. He rang their telephone banking and asked to repay the loan in full, did so with his card and in his mind the loan was finished with. He recently got a letter inviting him in as there had been a mistake. They now claim that the local branch paid 2 months worth of loan payments- how kind!- out of their miscellaneous account which is now flagging up on a report that he owes them this amount of money. The local branch seem to know about this little 'arrangement' but in the eyes of big HSBC, he is still in 2 months arrears. Any advice...surely they have to honour whatever amount they quoted as an early repayment amount??? :-|