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Top content from across the community, hand-picked by us.
If you are buying a used car – you need to read this survival guide.
BankFodder posted a topic in Vehicle retailers and manufacturers,
If you are buying a used car – you need to read this survival guide.
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- 1 reply
Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld
ATJ posted a topic in Vehicle retailers and manufacturers,
Hello,
On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.
Car was dirty and test drive was two circuits of roundabout on entry to the showroom. Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm. They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.
The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.
I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.
Please can you advise what I need to do today to get this done.
Many thanks
On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.
Car was dirty and test drive was two circuits of roundabout on entry to the showroom. Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm. They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.
The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.
I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.
Please can you advise what I need to do today to get this done.
Many thanks
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- 81 replies
A2Dominion - Housing Association property flooding - damning ombudsman report
WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,
Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available
BankFodder posted a post in a topic,
We have finally managed to obtain the transcript of this case.
The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.
Frankly I don't think that is any accident.
One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.
Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.
We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
This is good ethical practice.
It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.
OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.
Frankly I don't think that is any accident.
One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.
Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.
We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
This is good ethical practice.
It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.
OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
Post in Some advice on buying a used car
BankFodder posted a post in a topic,
Post in Some advice on buying a used car
Post in Some advice on buying a used car
BankFodder posted a post in a topic,
People are still buying used cars unseen, paying by cash or by bank transfer, relying on brand-new MOT's by the dealer's favourite MOT station….
It always leads to tears!
used car.mp4
It always leads to tears!
used car.mp4
Pizza delivery insurance
BankFodder posted a topic in Postal and Delivery Services,
Pizza delivery insurance.mp4
Parcel delivery insurance 1.mp4
Parcel delivery insurance 1.mp4
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Datasearch Services Ltd/Michael Isaacs - fined for gaining pers details of debtors by using AI voice changing software to impersonate debtors to their debt owners
NewsBot posted a topic in Debt Collection Agencies,
A former tracing agent pleaded guilty and was fined for illegally obtaining personal information to check if customers of a high street bank could repay their debts.View the full article
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Rescue Mate delivered the wrong tyre and want me to pay for it
Grablicht posted a topic in General Motoring Issues,
Rescue Mate delivered the wrong tire and want me to pay for it. https://www.consumeractiongroup.co.uk/topic/458849-rescue-mate-delivered-the-wrong-tire-and-want-me-to-pay-for-it/&do=findComment&comment=5215225
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Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a topic in Student loans/SLC,
Erudio student loan deferment problems?. https://www.consumeractiongroup.co.uk/topic/454154-erudio-student-loan-deferment-problems/&do=findComment&comment=5191087
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Post in Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a post in a topic,
Just wanted to finalise this story by sharing that I’ve had my complaint to FOS upheld. It’s been an anxiety and anger fuelled time but worth it to win against this disgusting company.
Initially it was not upheld because they stated it was my responsibility to update my address and Erudio did nothing wrong. But I added further comment and referred them to similar decisions where complaints had been upheld.
The crucial element was that Erudio stopped sending deferment email reminders in 2021 and all those people who hadn’t updated their addresses did not remember to defer because everything was sent by post.
FOS basically said that Erudio could and should have done more to contact me once the account went into arrears. They had my email address and phone number but didn’t use it. They stated that it is standard industry practice to trace a new address for people which they obviously didn’t attempt. Funny that once it was with Capquest, the phone calls were plentiful.
Anyway, the decision hasn’t been published online yet but once there’s a link I’ll post it on this group. I realise we’ve only got another year or so for these particular loans but I hope I can help someone else by posting here.
Initially it was not upheld because they stated it was my responsibility to update my address and Erudio did nothing wrong. But I added further comment and referred them to similar decisions where complaints had been upheld.
The crucial element was that Erudio stopped sending deferment email reminders in 2021 and all those people who hadn’t updated their addresses did not remember to defer because everything was sent by post.
FOS basically said that Erudio could and should have done more to contact me once the account went into arrears. They had my email address and phone number but didn’t use it. They stated that it is standard industry practice to trace a new address for people which they obviously didn’t attempt. Funny that once it was with Capquest, the phone calls were plentiful.
Anyway, the decision hasn’t been published online yet but once there’s a link I’ll post it on this group. I realise we’ve only got another year or so for these particular loans but I hope I can help someone else by posting here.
Post in why do householders pay a standing charge?
BazzaS posted a post in a topic,
Don’t like it?
Just ask them to remove them. That way you won’t have to pay a standing charge.
Sorted.
Then you can get on to your mobile phone provider and charge them for having their Sim in your phone.
Do let us know how you get on, (even if it means going to the library to access the internet because you have no electricity at home, and no mobile service ………)
Just ask them to remove them. That way you won’t have to pay a standing charge.
Sorted.
Then you can get on to your mobile phone provider and charge them for having their Sim in your phone.
Do let us know how you get on, (even if it means going to the library to access the internet because you have no electricity at home, and no mobile service ………)
All IVA Debt advisors fees - taking average commission of £940 - banned by FCA
NewsBot posted a topic in Debt Advice – Formal Solutions: Bankruptcy, Administration Orders, Debt Relief Orders and IVAs,
The FCA is banning fees that debt advisors receive for referring people to debt solution companies.View the full article
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Post in Santander blocked my account and my daughters
unclebulgaria67 posted a post in a topic,
I find these situations totally bizarre !
You wonder what transactions have been picked up that merit these investigations.
Santander appear to be one of the most complained about Banks going by number of reports in online forums.
To suspend Bank accounts stopping all transactions should be a last resort action, where the Bank has no choice but to take this action.
You wonder what transactions have been picked up that merit these investigations.
Santander appear to be one of the most complained about Banks going by number of reports in online forums.
To suspend Bank accounts stopping all transactions should be a last resort action, where the Bank has no choice but to take this action.
Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa
JFG posted a topic in High Street Stores,
Natuzzi Italia, Edinburgh
Refused refund for faulty sofa. https://www.consumeractiongroup.co.uk/topic/456673-refused-refund-for-faulty-sofa/&do=findComment&comment=5205369
Refused refund for faulty sofa. https://www.consumeractiongroup.co.uk/topic/456673-refused-refund-for-faulty-sofa/&do=findComment&comment=5205369
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Contacting loved ones in Ukraine
45002 posted a topic in Telecoms - mobile or fixed,
Contacting loved ones in Ukraine. https://www.consumeractiongroup.co.uk/topic/446558-contacting-loved-ones-in-ukraine/&do=findComment&comment=5156526
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Post in Hermes parcels scandal continues - plus Times Radio interview audio file
BankFodder posted a post in a topic,
- Jenny Kleeman and Luke Jones with Times Radio Breakfast Times Radio The Times and The Sunday Times.mp3
Post in Hermes parcels scandal continues - plus Times Radio interview audio file
BankFodder posted a post in a topic,
- Jenny Kleeman and Luke Jones with Times Radio Breakfast Times Radio The Times and The Sunday Times.mp3
Buy a homeless person Christmas Dinner - Social Bite
stu007 posted a topic in Homelessness,
Buy a homeless person Christmas Dinner - Social Bite. https://www.consumeractiongroup.co.uk/topic/443900-buy-a-homeless-person-christmas-dinner-social-bite/&do=findComment&comment=5145464
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@Hermesparcels Hermes – the worst of a bad bunch - Martijn de Lange CEO
BankFodder posted a topic in Postal and Delivery Services,
@Hermesparcels Hermes – the worst of a bad bunch - Martijn de Lange CEO - . https://www.consumeractiongroup.co.uk/topic/443095-hermesparcels-hermes-%E2%80%93-the-worst-of-a-bad-bunch-martijn-de-lange-ceo-do-his-children-know-what-he-does-for-a-living/&do=findComment&comment=5141394
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Who are search squad? Global Debt Recovery in sheeps clothing :sigh:
Olaf123 posted a topic in Debt Collection Agencies,
Received a letter today telling me they have been appointed to trace someone.
Can’t find much about them online has anyone had any dealing with them
Can’t find much about them online has anyone had any dealing with them
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Lewes Judgment overruled original HHJ harvey overturned due to Bias
brassnecked posted a topic in Private Land Parking Enforcement,
Lewes Judgment overruled original HHJ harvey overturned due to Bias.
Would you like to donate?
https://www.consumeractiongroup.co.uk/topic/435080-lewes-judgment-overruled-original-hhj-harvey-overturned-due-to-bias/&do=findComment&comment=5111621
Would you like to donate?
https://www.consumeractiongroup.co.uk/topic/435080-lewes-judgment-overruled-original-hhj-harvey-overturned-due-to-bias/&do=findComment&comment=5111621
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brassnecked,@Livewell_today - Faulty Disability Scooter from a month after receiving it.
letsgetitsorted posted a topic in Vehicle retailers and manufacturers,
@Livewell_today - Faulty Mobility Scooter from a month after receiving it.. https://www.consumeractiongroup.co.uk/topic/434953-livewell-today-faulty-scooter-from-a-month-after-receiving-it/&do=findComment&comment=5111029
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letsgetitsorted,Victory against Hermes despite improper pressure from Mediator
anturia posted a topic in Postal and Delivery Services,
Mediator point - Hermes lost my parcel and it is offering just a partial refund of the total amount requested. What's next?. https://www.consumeractiongroup.co.uk/topic/434633-mediator-point-hermes-lost-my-parcel-and-it-is-offering-just-a-partial-refund-of-the-total-amount-requested-whats-next/&do=findComment&comment=5109422
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Picked By
anturia,Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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Reclaim the right Ltd
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