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Can you please just clarify one thing – was the lost item sent by you or intended to be received by you?

That all sounds very decent and noble – but the people are paid by John Lewis to carry the message and to promote the attitude which you are having to deal with and which is causing you all of these problems, using up scarce public resources in the County Court and also taken up our time as a volunteer advice group. If these people's names are known they will then think a little bit more about what they are doing and maybe they will speak their line managers and maybe somebody will feel sufficiently uncomfortable to reflect on the way they are treating you and other customers. I'm afraid that protecting these frontline staff in this way simply protects management who prefer to hide behind the skirts of customer-facing fodder, and provides no encouragement or motivation to change anything. I'm quite sure that you know people who go to a restaurant, get an unsatisfactory meal or unsatisfactory service and still leave a tip when they leave. I'm sure you know people who go to a restaurant, get an unsatisfactory meal or unsatisfactory service and still pay the 10% or 15% "optional" service charge which is added to the bill because they are simply too embarrassed to quibble. It's up to you but you aren't helping anybody – and in fact you are causing problems for the majority.

Thank you. Yes as soon as you get the date then please let us know. In the meantime, if you have done your reading you will know that one of our Caggers won a case precisely on the issue of third party rights. We have been trying to get a transcript for some time but there seems to be some difficulty. If you would be prepared to apply for the transcript on your own behalf then we would reimburse you if you succeeded. If you're happy to do that then please let me know and I will send the information needed to you at your email address. Additionally, someone managed to find some interesting documents about Packlink's relationship to the delivery agents that they are working for. I will try to get you the link to that thread – but you would probably find if you had a look for yourself. I think it would be very useful for you if you had a very close look around the EVRi website and also the Packlink website in order to discover information about how they view their relationship. In the DPD one – I think it was DPD (if not it was UPS) on this site, our Cagger @StoneCross found some interesting references where it seemed that the arrangement between Packlink and DPD was that DPD would actually be responsible and their contract was directly with the sender. It's a been involved in I haven't checked it out very fully yet – but maybe you could look around for this.

Well post their names please. I have no idea why you want to protect these people

Started off well but then you reverted to generalisations . You should particularize the breaches : Failed to do xxx contrary to the requirements of licence paragraph X sub paragraph y Failed to do ZZ country to the requirements of licence paragraph z sub paragraph w Etc These should all be sub paragraphs For instance Paragraph 3A Paragraph 3B 3c 3D Etc The paragraph letters should be in lowercase