Welcome Finance - This company needs to be banned.

[postggj]

how do compliance regard complaints

when a customer complains, who is the complaint escalated to

[jp1000]

Will you be scanning & posting up your copy of the manual as it would be great if those being badly treat by Welcome could not only quote back to them their own rules but also offer to send them a copy

 

I will attempt it tonight - but be patient, will have to actually set mine up

[jp1000]

ref post 2696

 

to be honest i dont know about welcome being a witness to a loan

 

but as we are talking of a secured loan, i would think they would be independant to stop pressure tacticts

 

correction

 

dont secured loans have to be signed off premisis

14 day cooling off period

 

you get the agreement signed and then posted back to creditor

 

unsure like i said,

checking it out

 

basically - at welcome after a first appointment to prove affordability, a secured loan off trade pack is supposed to be sent (unsigned by anyone) the 14 day cooling off is started and you are not allowed to be contacted at all by anyone. then you would be booked in for a second appointment where you sign on trade documents - again even in these circs off trade packs are not allowed to be used by local branches

[jp1000]

how do compliance regard complaints

when a customer complains, who is the complaint escalated to

 

 

complaints are dealt with via an eform on the welcome intranet - first highlighted to BM of the branch to resolve, then to AM, then RM etc 10 days are given at each level to resolve then a closing letter has to be sent to the customer.,

[postggj]

why is there a need to sign on trade prem when you have had the 14 day cooling off period

[postggj]

ok people

 

ive heard enough

saying good night before i get cagbooted

 

i know john chriss has 1001 questions

 

for the time being people

 

 

BE NICE

[jp1000]

because the pack sent to clients is sent for info only - not to be signed so customers have all info through 14 day cooling off, the actual contract is always to be signed on trade.

[JonCris]

in response to DGI site - I have never been able to discuss a customer's account with Direct Group - and the customer has only agreed to be sold PPI not that we can talk about their claim with the company

 

 

Wrong the consent I'm referring to is the catch all status/credit reference that will be requested of the client at the outset. This once given allows Welcome to discuss the clients affairs with any associated company such as DG

[JonCris]

gloucs please for the benefit of the ignoramuses like me could you stop using abbreviations at least until we all get the hang of them.........ta

[DanDesperate]

ref post 2696

 

to be honest i dont know about welcome being a witness to a loan

 

but as we are talking of a secured loan, i would think they would be independant to stop pressure tacticts

 

correction

 

dont secured loans have to be signed off premisis

14 day cooling off period

 

you get the agreement signed and then posted back to creditor

 

unsure like i said,

checking it out

 

With the first loan we had a copy which we took to a friends house and got them to sign.

 

This second one in the box for signatures for the agreement the DATE of Signatures is blank though at the bottom is signed by Welcome.

 

Odd though the signature from Welcome (just squiggle no block letters) should be the same as the witness because we only spoke to one person but the signature on the charge is different ?? Charge dated same as agreement ??

[felixfly]

My Secured agreement was sent to me after applying over the phone. I was then given the cooling off period whilst i signed etc. I remember them saying they were not allowed to contact me in that time. I sent it back in the post. I did not and have never been to a Welcome office.

 

Glous87

 

My secured loan is no longer secured as the property has been sold. How would Welcome view this?

 

Also on my notes it says

 

'Appeared on non payers section of CCCS Data Disk'

 

Could you tell me what this means please?

[postggj]

Dandesperate

 

Give Me A Few Days

 

Looking Into This For You

 

Some Thing Not Right

[andie_303]

andie

 

did you realy expect a ring back

 

i feel cpr comming on

 

i cant do it as my claim with welcome is long gone

 

any one take up the challenge and advice from pt

 

so up for it got a response from our compliance friends - will post the gist shortly

[stressed_out28]

Hi there,

Hope someone can help me, I got a second loan (unsecured) out with welcome middle of november. with the amount borrowed i settled the first loan. Which you can see on the agreement. I recently lost my job in january and notified them explained i was living on job seekers allowance and had other creditors to pay too offered them £3 a month, they refused and agreed to give me a few months off, i told them i have new job but start date is april and they want one months payment by end of march, i explained that i have no money, they wanted me to borrow off people or bank. he then reduced to £95 but still can't so they are no threating with debt collectors. i said do what you have to as i don't have he money till month into new job. Can you look over my agreement and see if any hiden clauses or wave a magic wand( i wish lol) also the likely oncome of them sending it to a debt collector.

 

Sorry if wafferling just have so much on my mine with in all.

 

Thank you

 

Stressed_out28

[postggj]

Felixfly

 

Thats My Understanding

 

Dandesperate

 

Do You Have Your Own Thread

Can You Post Your Agreement Minus Personel Details

Google Photo Bucket

[tigga_1961]

uneforcable because if someone has driven to your home with an on trade contract and you have signed it - it is classed as harrassment but with an off trade contract - only allowed to be used if part of the LMB, LCU or CSSC/CSM dept. Local branches are not even supposed to have them in their branch - would mean they would fail an audit

 

im intrigued by this as my original agreement was brought to my home and signed i even received a phone call from wfs employee to state this would be quickest way to get my money, and when it was re-written again he came out to see me at someone elses house and i had to go to his car to sign, does this make it unenforcable and will this show on my sar??

[DanDesperate]

Dandesperate

 

Give Me A Few Days

 

Looking Into This For You

 

Some Thing Not Right

 

 

Thanks Postggj that would be great..... got work now (first nights in 10 years !)

 

Good luck everyone catch up in the morn

[Picador]

basically - at welcome after a first appointment to prove affordability, a secured loan off trade pack is supposed to be sent (unsigned by anyone) the 14 day cooling off is started and you are not allowed to be contacted at all by anyone. then you would be booked in for a second appointment where you sign on trade documents - again even in these circs off trade packs are not allowed to be used by local branches

 

My branch must have missed that training session! First loan signed off trade with independent witness, 7 day cooling off period only. Second loan (rewrite to 'reduce payments' ahem ) signed on trade, no cooling off period as a matter of 'urgency' to stop court action and repossession (oh how naive i was, oh my) said I didn't need independent witness again as loan was rewrite and they would complete and send docs....oh and then they forged the original witness signature and details from first loan...hmmmm, I queried, they said it was a staff training issue...and again I reiterate, they missed that training session, or did they?

 

Gloucs87 I appreciate that you are young and had a terrible time and you are angry, but maybe refrain from mentioning death certificates and possible causes of suicide. I personally found it upsetting, for you if you feel that to be true and for anyone on this forum who may or may not have had experience of the depths of despair that issues like this caused by companies like welcome can cause. I think that if this truly is your experience at 21, having worked for them most of your young adult life, then they are more deplorable, you've obviously matured and have knowledge beyond your years and if you do help people here I hope this unburdens you. Simply present the facts, we all know they speak for themselves and Welcome document their facts well in my experience, but like Batfink they do not have wings of steel as they may think...

[postggj]

Tigga

 

Need To See What Agreement You Signed

 

Wait For Your Sar

[stressed_out28]

Hi there,

Hope someone can help me, I got a second loan (unsecured) out with welcome middle of november. with the amount borrowed i settled the first loan. Which you can see on the agreement. I recently lost my job in january and notified them explained i was living on job seekers allowance and had other creditors to pay too offered them £3 a month, they refused and agreed to give me a few months off, i told them i have new job but start date is april and they want one months payment by end of march, i explained that i have no money, they wanted me to borrow off people or bank. he then reduced to £95 but still can't so they are no threating with debt collectors. i said do what you have to as i don't have he money till month into new job. Can you look over my agreement and see if any hiden clauses or wave a magic wand( i wish lol) also the likely oncome of them sending it to a debt collector.

 

Sorry if wafferling just have so much on my mine with in all.

 

Thank you

 

Stressed_out28

please find agreement attached below

 

[postggj]

Ime Still Not Convinced But

 

Time Will Tell

[prudent]

gloucs87,

 

If still there what is your view on why on earth, welcome would be dragging their feet is given me an early settlement figure, asked for since Jan.

[prudent]

Anyone, where do i stand on this pls? Never had a statement, it's been 2yrs since the loan started. And for some unknown reason, it's been 3 months since iasked for a statement and early settlement fig. Nothing to date. SAR sent off 13.02.09. And the balance they told me on the phone doesn't make sense, they are even claiming it is because of missing payments.... very much sure this isn;t true, as even welcome wouldn't let you miss a payment, they will be at your door like a shot...

[Picador]

With the first loan we had a copy which we took to a friends house and got them to sign.

 

This second one in the box for signatures for the agreement the DATE of Signatures is blank though at the bottom is signed by Welcome.

 

Odd though the signature from Welcome (just squiggle no block letters) should be the same as the witness because we only spoke to one person but the signature on the charge is different ?? Charge dated same as agreement ??

 

Dandeperate

 

I found out that my charge was put on 1 year after first loan, basically when they rewrote the second loan they must have realised they forgot to put charge on! So they may very well have processed them at different times and if I recall this is done through their lawyers? I have an unsigned doc which gives them permission to put charge on, Welcomes copy has a signature but is a screenshot and illegible, and my students could do a better photoshop job. Hope postggj can help because I think he is right, I would like to know how they get these charges through...and when.

 

amjestermoon

[postggj]

Amjesmoon And Dandesperate

 

Can You Both Send Me A Copy Of Those Sigs

I Mean Scribbles

 

Ill Give My Email If Needed But Try Pm