PE ANPR PCN - LOXFORD POLYCLINIC Ilford ***Cancelled by hospital***

[Nicky Boy]

Nope,

not "illegal".

No signage = no contract, therefore you can't breach the contract.

[Reapstar]

I am reading that an illegal invoice is an invoice that contains false information, they are making false claims and demanding money based upon those false claims. That to me would indicate an illegal invoice?

Ah, so because no contract exists, the invoice is void ab initio?

Edited September 4, 2023 by Reapstar

[Nicky Boy]

False info, false claims, it is still just an invoice.

And as you know, if you don't agree with the invoice... you simply don't pay it.

[FTMDave]

Not "illegal", "unlawful".  There is a big difference.  And yes, write back and tell them although you understand it takes time to properly consider a complaint, Parking Eye have strict deadlines for payment and appeals, and really all the Complaints Team need to do is walk round to that bit of the hospital and note the lack of signs.

[Nicky Boy]

Just now, FTMDave said:

Parking Eye have strict deadlines for payment and appeals

Giggle!!!

[Reapstar]

How does this sound?

 

Thank you for your email.

 

I understand that it takes time to properly consider a complaint but ParkingEye have strict deadlines for payment.

 

All that is required is that someone take a quick walk over to the car park and notice the lack of signs which will indicate the invalidity of the invoice that has been sent, it can then be cancelled and remedial activity employed to rectify the lack of signage so that no further incidents such as this can occur.

 

I have attached the latest google maps image from 2022 so it appears to have been like that for a very long time.

 

I look forward to your reply.

 

Kind regards,

Edited September 4, 2023 by Reapstar

[FTMDave]

Looks superb to me.

I like the way you want not only the invoice sent to you to be cancelled but for them to sort out this mess for other motorists.

[Reapstar]

I am here to stand for those who cannot, just like you guys!! Which is why I love all of ya haha

[honeybee13]

That's fine but don't forget your own life. When are you due to go abroad?

HB

[Reapstar]

I know, I am off on Wednesday, I will obviously be helping her every step of the way, I said if it goes to court we will all help her with the 5 minutes it will take to win. 

[dx100uk]

illegal = a criminal matter sorted in a magistrates court.

unlawful = a civil or contractual matter sorted in the county civil courts.

[Reapstar]

Hey guys, just getting ready to leave but I also just received this  

 

We were sorry to learn of your concerns around a Parking Charge Notice (PCN) following your son's attendance at Loxford Polyclinic on 20th August.  We would like to thank you for making us aware and your feedback in this respect.  As a formal complaint was raised with NHS Property Services we have been in contact with the Senior Estates Manager responsible for the site to ensure that this was properly followed up.  

 

Following investigations we are able to share the following with you:

• PCN   - this has been referred to the parking company Parking Eye and confirmation received that on this occasion the PCN has been cancelled.  Please be aware that this may not be the case should any subsequent parking notices be received.  
• parking signage - please see the attached copy of one of the signs at Loxford Polyclinic which we trust will assist for any future visits to the site.  The sign details 'patients and visitors must enter their full, correct vehicle registration into the terminal at reception on arrival to obtain a 2 hour parking permit'
• We have received confirmation that the parking signage is also being fully reviewed by the local team who are engaging with the parking company around possible improvements

All complaints are taken very seriously by NHS Property Services and are formally monitored through our Customer Engagement team with regular reports to the business, so I really appreciate you contacting us.
 
As I will now close your case, I would like to express my sincere apologies and should you have any further queries, please do not hesitate to contact me or our Customer Support Team.  All our details are in my signature below.

 

Upon closure of your complaint, there should also be the opportunity for you to provide feedback via a survey if you feel this appropriate.  We would of course welcome any comments from you in this respect.

Kind regards

 

 

At least that is one of them sorted, cheers everyone, especially Dave on that last letter, it clearly done the trick!   

 

Loxford parking sign.pdf

[FTMDave]

Yeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees!

Well done on your victory! 

[Reapstar]

Cheers Dave, you're a legend   just hope they have put up sufficient signage so no one else gets stung!! 

[Nicky Boy]

Congratulations!

[honeybee13]

Well done. Nicely timed for you too. Have a good journey. 

HB

[FTMDave]

One thing.  I see there is a residential building behind the sign.  Do you recognise it?  Are PE trying to state that there is already this sign at the hospital?