Hi. It's a shame you didn't keep us updated, @Ell-enncould at least have helped you to prepare. Hopefully she'll see this and advise you. HB

Well done. Nicely timed for you too. Have a good journey. HB

I can't see anything. HB

We don't know, I'm afraid, we don't get a lot of threads about DWF. All you can do is to do a search on here for DWF threads to see what happened to other people and continue to ignore. HB

While you're waiting for Andy, what are your thoughts on sending an SAR? HB

Hi. Can you scan up a pdf of the letter please? Remove name, address, etc. HB

Thread reopened. HB

They're underfunded, understaffed and busy. HB

That's fine but don't forget your own life. When are you due to go abroad? HB

I agree, BB. My point was that the bank should have kept notes of meetings and phone calls. HB

That sounds encouraging. HB

Form for court, is that? I don't understand why you need one if Virgin Mobile will provide the information. HB

I assume we're talking about this issue? HB

How long ago was this please? It seems to be easy to find call details going back six months, from what I've seen on Google. Have you sent a SAR to the bank? That is meant to show notes of phone calls as well as correspondence. HB

To help us to advise you, could you tell us more about why you need this information please? HB