Scottish Power Account Creation Problem

[PhoXx1972]

I bought a new build flat, it is supplied by Scottish Power.

I have tried to take over responsibility for the Gas and Electricity meters but to no avail.

 

Every time I have called, I have been transferred either to a never ending queue or a dead line.

Every time I have emailed, they send the same links that you can't follow unless you already have an account.

 

The Chat feature is usually not available, it just reverts to a fixed Q&A system and is pointless, and then there is today, I am using Chat, but it keeps cutting them off and a new person comes along to start it all over again.

 

Ofgem says that they will entertain a complaint only after 8 weeks have passed from when you make an official complaint to your supplier, I can't make a complaint without an account number.

 

My concern is, one day they will pull their finger out and send threatening letters, or worse.

 

Is there anything stopping me from going to a new supplier in the meantime?

Noting that I still have not been able to take responsibility for the meters from the builders yet through Scottish Power.

 

Regards,

 

Colin.

[dx100uk]

ofcourse you can sign to another supplier

 

make sure you have the readings for when you took it over 

and when you sign up to your new supplier.

 

as for letters etc, obv they will eventually write to the occupier' at the address

it's then you deal with them.

 

 

[PhoXx1972]

I have started an attempt to switch, though I still have no account with Scottish Power, I am expecting a rocky road.