Lowells have sent the SAR stuff and all thats in it is the original bill dated from Sept 19. Ive previously asked Overdales to provide the terms and conditions for the assumed contract and the other stuff listed in 2.4 of the document Bankfodder listed as they are nowhere to be seen If they havent provided them, i cant see they can do anything as they were never provided to begin with. I have a friend who worked at Npower on commercial debt and he said as far as he knew, they never chase anything under £600 for domestic. ive attached images of the bill from 2019 - i cant download it as a document as the PDF they sent wont let me EDIT: overdales have just replied to my request for further information and state that they have sent the original bill again but no mention of the info requested under 2.4 that i mentioned above so they obviously know they havent sent it so they havent got a leg to stand on. thanksnpower PDF.pdf

Thanks, they seem to be lying to me or just incompetent. I gave them a reference number, they said can you provide us with a copy of that letter and i refused. I said you have the reference there to look up and they then said they couldnt help any further?! Im getting the password Lowells sent tomorrow so i can look through what they sent

Just to update, Npower are basically refusing to supply any SAR data saying they dont have any and or cant access it which is obviously rubbish, im just going to get the password they sent to Dads to read the SAR stuff that Lowells have ill let you know whats there if relevant

ok so we should reply to them and only use what you mentioned? nothing else or should we wait for the SAR stuff first?

Thannks guys -bankfodder im not trying to be pedantic but my Dad hasnt taken over the supply, as far as hes concerned he gave npower a final reading after a tenant left and he hasnt used any energy, only the standing charges could be attributed to him. I agree with you that if youre using energy you have entered into a contract. He never throws anything away, hes got letters from 10 years ago all over the house. He must have 30 letters about this hes saved. not had any reply to the SAR stuff yet, as you say, it should be in there if they informed him. -dx ill get him to do it tomorrow when i see him. Im trying not to let him get too wound up, he can afford it but its the principle and i agree with him, hes had a heart issue before and this stuff winds him right up and he said he'll go to court to give them what for if he has to. I just saw a bill from them, and its based on estimates and thats still the same amount theyre chasing him for! How can you chase people for estimates? I appreciate the help

Hi The amount owed is around £240, i redacted it as i thought i had to hide all the figures so they couldnt identify anything on here. I agree, i will look for a printer with a scanner on it I would work the cost difference out, but id need to obtain the 2018/19 prices to do that so ill look if hes got a bill with those usage figures on and try and compare them to a normal tariff. On reading the PDF you attached, npower clearly failed at 2.4 as they never provided even the principal terms of the contract but even so, surely they cant charge you before they tell you youve "entered" a deemed contract thanks

Sorry, i thought they were the right way up, my laptop seems to keep turning one sideways for some strange reason and i couldnt get it to work at all with the size of adding 3 images at once, apologies for that. I havent got a scanner so i had to take photos on my phone. I have just double checked and they are now in the right order and all the right way up. First 2 pages are from Overdales and the third page is as dated from Aug 19 where they first say this is a deemed contract. Your help is very much appreciated thank you dads overdale stuff.pdf

i think this is right, sorry about that, still getting used to this laptop

i tried to add a PDF but obv you cant see it, one sec

Hi SAR sent to eon as they took over npower, not applied for credit file yet as dad doesnt care if they have marked his file I enclose the latest letter from overdales and a letter from August 19 which is the first letter he had informing him that he was being placed on a "statutory deemed contract" - i cant belive they are even legal! That letter is important as i understand they cannot charge you without FIRST informing you of the deemed contract. You can see from the letter the charges are from BEFORE that letter was sent. Dad never throws a letter away so if they had sent one, he would have it and he cant see one. They are claiming he is liable from Sept 18 which is when a tenant left. thanks dads overdale letters.pdf

thanks DX, just to clarify my Dad is the landlord and yes it was Lowells who were sending him these letters previously. Ill make sure the SAR goes to the energy company cheers

Ill get it and post it, and ill send the SAR asap thanks a lot

Hi all My Dad had rented a property out for years, we think that this letter refers to a couple of months in between a tenant leaving and a new one arriving. They are claiming that my Dad took out a contract with them in 2018 (after a tenant left). He NEVER did because he never would, he definitely did not give any authorisation or agreement to let them ever supply to that property, as far as hes concerned he doesnt owe them a penny legally for this debt which we presume are for standing charges. Tenants always had to pay their own utilities. So is this LBC just another threat or does he need to now send a letter off of some sort? is it post 4 from the PAP page? How can they claim he owes them money when hes never agreed to any contract with them? surely that cant be legal, that they can chase him for a couple hundred pounds in standing charges? thanks

Just one thing - it doesnt matter that i now no longer insure with them?

That sounds like a reasonable thing to do, it cant hurt my court case to do that so i will thanks