OVO refusing to reduce DD and failing to replace faulty meter

[intend]

Meter is failing to register a reading  - stated Battery Cover Open

5 appointments to replace have been cancelled, since April, they are refusing to reduce the Direct Debit.

As I have gas they say none urgent, complaint logged but they have a back log of complaints.

Desperate to reduce my DD, but stonewalled at every turn

Help and advice required, please

Intend.

[Andyorch]

Faulty meter or not I doubt you would have any joy in reducing the DD amount unless your in credit by about 3 x monthly usage direct debit amount.

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E.ON Next Community Thread Had smart meters installed on Monday, job finished around 2pm, now it's over 48 hours later. Electric meter is fine and...

 

[intend]

I cannot read the meter!!! 
I will guarantee that  have that much and more in Credit but cannot prove it

Just discovered that the latest appointment to change the meter was cancelled due to the firm not having the paperwork from  the "Network" No idea who the network is. But now looks like 3 companies involved none taking ownership. I need some movement on this.

What are the consequences of cancelling the DD. 

 

 

 

[Andyorch]

Quote

What are the consequences of cancelling the DD. 

Complicates the matter, you will lose your DD discount and if you are in arrears they will mark your credit files. Do you not have online facility or App to check your balance and manage account and submit/check readings ?

 

Take heed read here:- 

https://www.consumeractiongroup.co.uk/topic/459110-help-utilita-overcharging-me/

 

 

 

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[intend]

Thanks for reply.

Realise issues with cancelling a DD.

The issue issue the meter is faulty. I cannot read it, OVO cannot read it and they have failed to rectify it and continue to do so.

They sub contract it to a third party and have no control. I have opened a complaint but they have a backlog of complaints so no movement.

Need advice on how to break the deadlock.

[Andyorch]

How to manage your OVO Energy account online | OVO Energy

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Log in to your online OVO account. It’s here to make life easier. See your bills, set up Direct Debits, and send meter readings, all from your phone or...