Police arrest customer to allow Buy As You View to seize goods

[chrisyb1984]

Thanks lefty

is there a particular person or should i just address it to Customer Services

Regards

Chris

[Lefty]

I would address your letter to CEO Graham Clarke.. (I think you will find he'll be expecting it!)

 

Lefty

[Lefty]

Hi. We are currently investigating this issue.

 

We have been in contact with the customer to take a statement. We have interviewed the member of staff involved.

We have also spoken to the police and are waiting for an official response.

 

As soon as we have completed the investigation, we will post a formal response.

 

regards

 

BAYV

 

I would like to remind Buy As You View that the CAG was promised a "formal response" upon completion of your investigation. Whether or not the OP (customer) is happy with the current situation does not alter this promise at this time. It is quite clear this investigation is now complete.

 

This complaint was brought to the CAG by an unhappy consumer, and the CAG brought it to the attention of Buy As You View. Without the intervention of the CAG nobody would have been any the wiser!

 

The time has come for Buy As You View to put their hands up, admit to their mistakes, and let the CAG see what systems have now been put into place to prevent a similar case happening again.

 

My patience was wearing thin on page 2 of this thread.... It is now time for some closure!

 

Lefty

 

[Lefty]

I would like to remind Buy As You View that the CAG was promised a "formal response" upon completion of your investigation. Whether or not the OP (customer) is happy with the current situation does not alter this promise at this time. It is quite clear this investigation is now complete.

 

This complaint was brought to the CAG by an unhappy consumer, and the CAG brought it to the attention of Buy As You View. Without the intervention of the CAG nobody would have been any the wiser!

 

The time has come for Buy As You View to put their hands up, admit to their mistakes, and let the CAG see what systems have now been put into place to prevent a similar case happening again.

 

My patience was wearing thin on page 2 of this thread.... It is now time for some closure!

 

Lefty

 

 

STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

The CAG has kept it's side of the bargain, BAYV. Now you must keep to yours.

 

Lefty

[labrat]

has brighthouse managed to misplace the glue?

 

or have they finally managed to tear their finger out?

 

any update yet?

[mainamigo]

I'm gutted, I've read this thread today while waiting for a tablet from bayv hoping to see a happy ending. Now I want to tell the delivery man I don't want it anymore....

[mainamigo]

16th today did they sort you out yet then?

[locutus]

Today is the 2 month anniversary of this thread. I think you can be assured if this was sorted the OP or Lefty would've updated this thread. I do feel BAYV blaming 1 rep and expecting the customer to continue business as usual is a trifle naive. The whole point of a "rep" is that they "represent the company".

 

Maybe a lot is going unsaid as this may well escalate to a court claim by the OP for all the money they have paid in the past 3 years, although I cannot see how BAYV can defend their position... they should just put their hands up, say "we acted wrongly, here is your £3000 that you've paid so far, sorry!"

 

As for canceling your new order, I'm sure someone will be along soon to advise how to go about that.

[sully123]

All I can say, after reading all the thread is appalling.

 

Well done Lofty & GAG

 

 

Fingers crossed for a good resolution

[kathryn26]

after reading this post and seeing the last one chris posted i realised we may not live far from each other as iam also from cleveland and my thread was kindly put on here by lefty awhile ago about my credit agreement my complaint started with my area manger in april this year and i've still come to no conclusion maybe they need a new area manger 2 to train there staff properly as he has an attiude about him and i now refuse to let him in my home i have told this to the customer care person i saw on the 17th but they still sent him to collect from my meter so i didnt answer the door

[Guest Tooth Fairy Wishes]

OMG I am so very sorry for what happened to you chrisyb1984!! It was bang out of order!!

 

Is there any further updates as to what's happening?

 

Have the IPCC got in contact with you? (Ive used them myself approx 2 years ago & they were brilliant with me)

 

Have you heard anything further from BAYV?

 

I know one thing for sure I will never buy from these people & that's on the strength of this thread alone!!! I also guess I am NOT the only person who thinks the same way!!

 

Well done Lefty on helping chrisyb1984 I would sure want you in my corner!!!

 

Good luck chrisyb1984

 

Fingers & Tootsies X

[BAYV]

Hi,

In respect of the employee involved in the incident, the matter has now been dealt with appropriately.

We received your letter addressed to the CEO. We attempted to contact you by phone on the 18th August to discuss the incident with you and left a voicemail message.

As we did not receive a response, we wrote to you by recorded delivery on the 19th August.

As of 25th August,, we have not received a response and would appreciate if you could contact us as soon as you can.

Best regards

BAYV

Hi all

 

just looking for advice, ill tryin keep this short,

 

first of all ive been with buy as you view for around a year now, in feburay i got a new item from the, but was told the my payment would go back to 3 yeard and that meant i would pay no extra my payment would be the same,

 

i got a new table and chairs from them, great no hassle next time payment was due, i was told to pay £105 when my contract says £75 so i paid to get they guy out of my home, and then called to speak to a manager who never came, next payment date i refused them entry on the grounds that they had broken there agreement and again asked to speak to a manager,

 

then yesterday afternoon i had a nock at my door, it was the same bayv collectors this time with 3 police officiers,he showed me some paperwork with my girlfriends sig prooving that table was delivered to my address,i told him i want to see the contract he said ive come to remove your goods, i said you are not coming in, as i said that the police officer said " what you say" i repeated then he arrested me for "breach of the peace" on my own doorstep, handcuffed me and put me in the back of a police van and allowed the guy into my home to remove the goods,

 

then they tryed to get me to sign a consent form in handcuffs, wich i refused, the collecter left with my goods and then the poliuce de-arrested me and let me back in,

 

the bayv collecter left the consent form, but this one was not filled in all left blank,

since then ive been trying to speak to a duty inspecter to find out why the police acted in this way and why they let him enter my home without a court order,

 

ive also contacted bayv whol told me my area manager would contact me that same afternoon, i ve heard nothing,

 

i have never had a late or missed payment, and have been told they have to serve you with a default notice before they can take any sort of action.

 

what are my options here,

 

 

sorry for any mistakes thanks for reading and any adive left

[Michael Browne]

In respect of the employee involved in the incident, the matter has now been dealt with appropriately.[/font]

What does 'appropriately' mean exactly?

[locutus]

What does 'appropriately' mean exactly?

I think it means this:-

....Also the rep is no longer working for them....

 

 

 

I'm sure chrisyb and Lefty will be in touch soon

[Smileymiley]

Wheres the statement from BAYV?????? I know I'm short sighted but I had my glasses on and still didn't see it. My wife wanted to purchase something from them looks like they have lost another customer without even speaking to them. Not even The Funding Corporation can do that.

[raydetinu]

will be interesting to see what they offer the OP?

Taken them long enough to respond and now they chasing you to get in touch; fools!

[michaelmcc]

Hi, i am a buy as you view agent. The only problem is, English law and Scottish law are totally different, and im presuming this is in England or Wales am i correct?

[whitewidow]

Hi, i am a buy as you view agent. The only problem is, English law and Scottish law are totally different, and im presuming this is in England or Wales am i correct?

 

This is in England yes.

 

But still either it be England/wales or Scotland he should know the law and my guess is he KNOWS the law. This was simply a case of power and bullying which backfired badly, if this was someone else with out the knowledge or the help they would of got away with it.

 

 

Long live CAG

[2ltr16valve]

I have just sat and read all 9 pages of this and all I can say its .... DISGUSTED !

 

BAYV you should be ashamed of your actions surrounding this complaint, you are not above the law - as I am sure your soon to realise.

 

Keeping my eyes firmly peeled on this thread.

 

Best of luck to the OP and top respect to the site team - mostly Lefty.

[babybear39]

*IPCC.

 

Which PA do you fall under?

[Hacked_Off]

I wonder how many customers they have lost the joy of ripping off because of this thread alone?

[locutus]

With over 10,000 Views on this thread, I'm thinking a lot of revenue lost for BAYV. I wonder if chrisyb1984 is having connection troubles still. I'd love to see how the police resolved the complaint.

[brassnecked]

With over 10,000 Views on this thread, I'm thinking a lot of revenue lost for BAYV. I wonder if chrisyb1984 is having connection troubles still. I'd love to see how the police resolved the complaint.

 

The dutti babylon will be trying to find a way out without coughing up compensation for the wrongful arrest and illegal assistance of a tortious act against the OP imho

[2ltr16valve]

Any update on this at all ? Im intrigued to hear how this is panning out or been concluded

[ims21]

This unfortunate saga seems to have petered out.

 

Was there an actual outcome to be reported or have BAYV managed to stifle reporting?

 

I'm sure there are many who would like an update.

 

Regards

 

ims