So DQ has arrived in post. I have agreed to Mediation. I have also said this case isn’t suitable to be determined without a hearing. I send this back to court and a copy of the DQ to Evri, is that right?

I shall attend mediation but not settling for anything less than what i am asking for

Apologies, reattached Evri defence.pdf

Evri have filed a defence. Your advice would be appreciated

Hi, I haven’t had any response and they have till 21st. What do I do if they do not respond?

uploading acknowledgment of court claim and official letter from QVC to state they are not liable for the loss. court.pdf qvc letter.pdf

Yes but I guess its too late now

I didn’t as its against my religion, however in hindsight I should have and donated it.

Ok I may go for the mediation option in that case. However, I will definitely be sticking out for the full value plus court cost. Do you know the general timeframe for this? I know they have 14 days to respond

The particulars of claim were approved by yourself back in June hence I sent it across. the mediation aspect- I am thinking of declining. In your experience, Has there been cases successful at mediation stage?

Please see my particulars of claim in PDF format Particulars of claim.pdf

HI, I have been unwell and been out of country since this. I have only just recovered and filed my claim with county court today. I will keep you posted on here.

Apologies for any inconvenience caused. Kind Regards Beverley Evri Executive Office Evri 1 Capitol Close Morley Leeds LS27 0WH

Evri reply We are sincerely sorry that the settlement did not meet your expectations on this occasion. We have a contract with QVC to offer a standard return service with a maximum level of compensation set at £50. In the event of loss or damage this is the maximum settlement as agreed by both parties. As your settlement exceeds this value we would suggest that you speak with QVC. They can also check tracking with the parcel number provided. I understand that on this occasion you may want to refrain from providing any payment details until you have spoken to QVC, I will log the claim details and leave the claim open pending further instruction from yourself. Apologies for any inconvenience caused.

Email sent. Thanks!