So DQ has arrived in post. I have agreed to Mediation. I have also said this case isn’t suitable to be determined without a hearing. I send this back to court and a copy of the DQ to Evri, is that right?

I shall attend mediation but not settling for anything less than what i am asking for

Apologies, reattached Evri defence.pdf

Evri have filed a defence. Your advice would be appreciated

Hi, I haven’t had any response and they have till 21st. What do I do if they do not respond?

uploading acknowledgment of court claim and official letter from QVC to state they are not liable for the loss. court.pdf qvc letter.pdf

Yes but I guess its too late now

I didn’t as its against my religion, however in hindsight I should have and donated it.

Ok I may go for the mediation option in that case. However, I will definitely be sticking out for the full value plus court cost. Do you know the general timeframe for this? I know they have 14 days to respond

The particulars of claim were approved by yourself back in June hence I sent it across. the mediation aspect- I am thinking of declining. In your experience, Has there been cases successful at mediation stage?

Please see my particulars of claim in PDF format Particulars of claim.pdf

HI, I have been unwell and been out of country since this. I have only just recovered and filed my claim with county court today. I will keep you posted on here.

Apologies for any inconvenience caused. Kind Regards Beverley Evri Executive Office Evri 1 Capitol Close Morley Leeds LS27 0WH

Evri reply We are sincerely sorry that the settlement did not meet your expectations on this occasion. We have a contract with QVC to offer a standard return service with a maximum level of compensation set at £50. In the event of loss or damage this is the maximum settlement as agreed by both parties. As your settlement exceeds this value we would suggest that you speak with QVC. They can also check tracking with the parcel number provided. I understand that on this occasion you may want to refrain from providing any payment details until you have spoken to QVC, I will log the claim details and leave the claim open pending further instruction from yourself. Apologies for any inconvenience caused.

Email sent. Thanks!

The letter of claim has been sent off and recieved yesterday

EVRI REPLIED Regarding parcel xxxxx I am very sorry that you have received an update from another advisor saying it is unaccounted for, seems there was more than one complaint open on the system. Please ignore that response as we are still investigating this. I can confirm that we have been advised so far that the courier returned the parcel to the depot the next day however, the parcel was not scanned correctly. We have been advised that the cctv has been checked and we can see that the parcel was loaded to the depot van along with other parcels which were due to be delivered to the Winwick depot. I have now raised this with Winwick depot to do a search for the parcel and will update once we have received a response. I am very sorry for the delay and hope we can get this resolved for you as soon as possible. Kind Regards Sarah

I have posted my letter of claim today. Does that mean I need to click off the claim 15 consecutive days after (19 June 2023) please find draft of particulars of claim On the 23rd May 2023, the defendant agreed to deliver a parcel value £699, to an address in the United Kingdom. delivery fee: £3.70. The defendant failed to deliver the parcel, and confirmed it lost on the 3 June 2023. The defendants have referred me to the retailer as it was a return but the retailer is holding EVRi liable for the loss of the item. The claimant is exercising their rights under the Contracts (Rights of Third Parties) Act 1999. The claimant claims full reimbursement of £702.70 (item value plus delivery fee) plus court fees and interest pursuant to section 69, County Courts Act 1984.

email from Evri. Can I now send my letter of claim? Hi, Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received. I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for. I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this quickly is to contact the retailer/sender of the parcel who will explain their options to you, which may include a refund or replacement. If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help. Kind regards, Evri Customer Services

I don’t know if that is their intention.

It’s actually not for me. It’s actually for a friend who cannot decide who was driving at time of offence so he nominates his dad then his dad renominates him. This is nearly reaching 6 months from offence date. So he was wondering what happens post that date if anyone of them were to admit?

‘Prosecution can only occur from 6 months from offence date’ so if the driver is identified post that period, what would happen in that case?

Is this 6 month rule applicable from the date of identifying the driver or from the date of offence?

Thankyou. Somebody from the Executive office has been in touch and investigating internally. If no conclusion, I will send the letter of claim on Monday. Thanks for your support all