Thanks lefty is there a particular person or should i just address it to Customer Services Regards Chris

HI Thanks for your Reply Lefty i certainly agree bayv have had time enough to sort this mess out i have been patient long enough.and so it is time to crank up the pressure on bayv i will start by writing to bayv i will send it by registered post ,so they can't say it never arrived.I'm going to contact the professional standards department at cleveland police and inform the officer who is dealing with my complaint that as bayv see it ,its the police's fault they {bayv} entered my home. One thing i will say is the police have been forthright admitting their officers got it wrong.As for CAG what i think the problem bayv has is they dont like it when someone stands up for the little guy.Would you have the right address for bayv so my letter gets to the right people. I can again only thank you for the advice and time you have put in in helping me it is greatly appreciated. Regards Chris

Quick Update Bayv manager visited me this morning and offered my goods back ON THE SAME TERMS AS BEFORE PLUS £100 comp. i quickly said no and i wanted nothing more to do nwith Bayv he then offered me the dining table back as compensation i told him i would be taking advice { i have no intention of accepting and would rather go to court} he said dont take too much notice of CAG as they are Biased AT THIS POINT I NEARLY FELL OVER LAUGHING AND THEY BLAMED THE POLICE FOR LETTING THEM INTO MY HOME.Also the rep is no longer working for them { as if that makes a difference to me } Regards Chris

***************************** UPDATE *********************** hi all, sorry there hasent been any updates from myself, yesterday was the first time bayv contacted me in the last 3-4 weeks, anyway i had a meeting last week with the police, although the report is not out yet they've addmitted they were wrong, basically they never should have been at my property and all action taken against me was unfair, the officer who told me this works for the profesional standards dept and he will be completiong the report hopefully i should have it by the end of the week, if not next week. he also told me to go and speak to a solicitor regarding compenstation as i should be awarded some. he also said he still needed to speak with bayv, and will let them know not only did the police act unlawfully bayv did too. i told him about linda davies waiting for the police report before tacking any action, he said its a load of "crap", basically he thinks" bayv hope i give up". so afdter speaking with the police i phoned bayv to speak with linda davies, she was'nt in at the time and rep said she will phone me when shes back in the office, this was last tuesday, anyway she phoned yesterday, they have completed all what they needed to do and asked if it was ok for a manager to come and speak with me regrading what i wanted to do next, i did say over the phone i want all money paid back under the agreement, "she said we dont offer REFUNDS" eh? anyway we agreed to meet tomarrow and my home, truthfully i dont think anyone will come, any advice you can give me about meeting would be much appreicated. thanks to all will keep you updated as soon as i know more chris

Hi all just phoned linda davies as today id still had no contact from bayv, anyway shes asked me to give them time as my complaint is still being investigated, she also said that she just been in a meeting with paul bell the reginoal manager, so hes in wales at the minute if its to do with the complaint she never said. she is also waiting for a statement from the police.

well another day goes without any response from bayv, i did leave an email with linda davies asking what happening? and iam not even getting a reply from her now,

well at first i never mentioned it because i thought the card read" phone i will come" ? it wasent until i photo copied it and blow it up i relised it said " police will come" so when i was back at the police station i give him a copy with the rest of the stuff.

this is exactly what i think has happend, like the officer dealing with my complaint said " the police were not there to aid bayv or myself, but to stop any breach of the peace happening" so the bayv rep as hoped when i open the door and see the police i automatically allow them both to enter!!!!! wich infront of the police i still refused him entry, wich ended up in me being arrested,

still not heard nothing iam gonna trying phoning again also cant upload docs saying i need more then 20 posts

still no responce from bayv

****************************** Update *************************************** Had a phone call from paul bell the regional manager, basically he saying the police allowed them into my home, also there trying to say i have removed the coin meter from the tv. wich is a complete pack of lies, i asked him if he had any photo proof as they bayv guy was in the flat alone, he replied "its not standard practice, also wich i forgot to mention why was the conset form left blank, should this not have benn mentioned. i passed him the officer who was dealing with police complaint, and he said he would speak with him and also the caller that day. then friday i was back at the police station to show them documents lefft by bayv, arfter he seen the blank consent form he said "theyve had no right to enter or allow anyone to enter my property, hes took a copy of the contract, the consent form and also some cards he left, he will now contact bayv to get there side of the story, he asked what i would like as an outcome, so ive asked to be compensated for unlawful arrest, false imprisoment, unlawful entry and allowing unlawful entry. when i got home i phoned linda davies who told me to ring paul bell, she give me his mobile number, so phoned guess what call is ended after about 6 rings thanks

hi lefty, well yet again iam still wait for a call form the regional director, this will be the 3 rd time ive been told he will call and nothing, yes ive been with bayv for about a year now, they repossessed both the tv and the table, without a default letter or any type of letter saying i was in arrears. what other details do you need and ill send them? thanks again

well ive been told by a close friend that even if the police are proven they acted wrongly they will never admit to it,( dont know how true it is) just spoken to linda davies at bayv, shes thinks that if ive paid under 1/3 of the agrement they have not broken any laws? they have a lagal right to get there stuff back with or without a court order. is that true? and also been told for the 3 time the reginoal director will contact me today or tomorrow,

ive made the complaint to IPC. il know more this wedensday after hes spoken to officiers and bayv, but i cany see how any outcome will say the police acted fairly and legally? the inspector did ask me what i wanted to happen form the complaint? wich i said ill wait to see legal advice monday, will it be worth me going to a solicitors ?

well the inspector i was talking to yesterday has said "soon as ive opened the door seen the police and bayv guy he should haver handed me some official document form the courts" allowing entry. at rhis stage he only has my account of what has happend, he will speak with officiers and bayv before wedensday, but basicialy once i show him the blank consent form left by bayv, he ll kmow i should not have been arrested and bayv allowed in.

ok thank you lefty, if you any more details just let me know. thanks again to all

but id only stopped paying because they had broke there agrement, never had 1 letter sayin i owed them money, no default notice nothing

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> update had meeting at the police station today to file official complaint, basically given them a statement with what happend, couple of thing theyve said, he spoke to the officer that day, he said my voice was tasied and i was argumentative, thats why i was arrested. the police were not here for bayv sake, but to make sure no breach of the peace occours. when i first answered the door bayv should have had a official court letter allowing entry, in his opinion not "official" i was well within my rights, even he would have acted the same. the blank consent form is valuable and he needs a photo copy, iam back the wedensday to speak with him and sho the documents, he asked what i want to do in the end? iam taking legal advice first tho, could i be compensated for this?

thanks foir your responce lefty, i can honestly say i am not trying to cover anything on my part, this all started about 2 months ago after my last payment which they charged me £105, my contract says £75, they refiananced my items in january when i recieved my table and chairs, the sales guy told me i would not pay anu extra, i would in fact save money just my payments would go back to 156 weeks, so to me if iam not paying any extra why not, the table was not in stock then, but was due in, i got the table delivered about 4 weeks later, at first the delivery team left without setting my table up or asking for the delivery payment of £20, but returned 20mins later i only paid them £10 they said that was fine, they also left 4 contracts for me to sign and return 2 bayv when they next call, so basically they delivered the table with me signing the contract, ( i still hold there copy and my copy of the contract as they have not asked for this back), aweek or two after delivery i had a payment due for £75, which is what they took, then 6 weeks later next payment they asked for £105, at first i said no! but he said i will incur extra cost, so i let him take the £105 but told him i wasent happy and wanted to speak to a manager, he said someone will get back in touch, a week later nothing so i phoned there head office and told the women and she said she pass my details on, and again someone would be in touch, stgill nothing. the last time they called and i paid the £105, that same day i found out my girlfriend was pregnant at about 6 weeks, the next time they called we were in and out of the hospital cause there was problems with the pregnancy, in the end we found out shed had a misscarage, the bayv rep was leaving notes at this time, the last was saying he take the goods back, this was a day or two after we had found out about the miscarrage, i then heard nothing for 2 weeks, then a new guy turns up 14/6/201, i opened the door to speak with him, first thing i said to him is your not coming in, ive asked for your manager and still nothing, untill i speak with your manager, he calls my usual caller the same guy who had been leaving the notes, he arrived in under 5 minutes to me he was sitting round the corner, they said they will call tomarrow at 3:00 with the police, ok fine make sure you bring the contract that says i have to pay £105, then next day the called with the police but still no contract, why because i still have both copies and they are still to ask for, all as he brought was a delivery note for the table, the rest is in my original post, i contacted bayv that same day, and yet again was told a manager would be in touch that afternoon, still 3 days later ive heard nothing, same with the police, i asked to speak to a duty inspector, which has taken them 3 days to reply which is today anyway the police are calling at my home tomarrow to discuss this matter, should i seek legal advice now, ive spoken to consumersdirect got a link from trading standards website, they said i must make an official complaint about the police and they wanted to go through a letter with me to send to bayv, but i said i will seek legal advice. that is everything that has happend in the last 2/3 monmths, any more advice is much appreicated thanks

Hi all just looking for advice, ill tryin keep this short, first of all ive been with buy as you view for around a year now, in feburay i got a new item from the, but was told the my payment would go back to 3 yeard and that meant i would pay no extra my payment would be the same, i got a new table and chairs from them, great no hassle next time payment was due, i was told to pay £105 when my contract says £75 so i paid to get they guy out of my home, and then called to speak to a manager who never came, next payment date i refused them entry on the grounds that they had broken there agreement and again asked to speak to a manager, then yesterday afternoon i had a nock at my door, it was the same bayv collectors this time with 3 police officiers,he showed me some paperwork with my girlfriends sig prooving that table was delivered to my address,i told him i want to see the contract he said ive come to remove your goods, i said you are not coming in, as i said that the police officer said " what you say" i repeated then he arrested me for "breach of the peace" on my own doorstep, handcuffed me and put me in the back of a police van and allowed the guy into my home to remove the goods, then they tryed to get me to sign a consent form in handcuffs, wich i refused, the collecter left with my goods and then the poliuce de-arrested me and let me back in, the bayv collecter left the consent form, but this one was not filled in all left blank, since then ive been trying to speak to a duty inspecter to find out why the police acted in this way and why they let him enter my home without a court order, ive also contacted bayv whol told me my area manager would contact me that same afternoon, i ve heard nothing, i have never had a late or missed payment, and have been told they have to serve you with a default notice before they can take any sort of action. what are my options here, sorry for any mistakes thanks for reading and any adive left