Basic rights of a customer to use and service the product he has paid for

[meditek]

Is it legal to supply a consumer with a device that requires a special tool, not supplied on purchase, to find a problem so one can service it?

 

I have had this problem with Minis and BMW's and lately with my electric gates which require an electronic tool to safely make changes to their operation but have to fork out £100 every time the required device is brought to fix it much the same and much more when it's a car.

 

Additionally, are wholesale only companies and outlets actually legal as they are  restrictive practices in my view?

 

This god-forsaken country  now seems to generate it's profits via middle men

e.g. I paid £60 for a pond pump part back in the 80's which arrived with customs tracking that showed 6 middle men across Europe inflating the Chinese price of $1.20 to £60 sterling for a glorified washer!

[dx100uk]

reminded me of your dunhill lighter story..

 

 

[stu007]

Hi

 

Why are you referring to Cars initially then pointing out it is to do with Electric Gates that need an electronic tool to safely make changes.

 

This does seem vey similar to your dunhill topic and you need to stop referring to cars then some completely different item/product which is what you want advice on

 

How long have these Electronic Gates been installed?

 

If you had these Electronic Gates installed what does the Agreement/Contract state about repairs?

 

 

[meditek]

I 'keep referring' to cars as they have the same problem as the gates which have no agreement or contract and the electrics were fitted 8 years ago.

I'd forgotten about the DUNHILL problem but re-read it and decided not to persue this post any further.

[dx100uk]