Wow. Thank you so much !… most helpful ,and just what I needed. If I could ask you a bit more. I live in london. Apple have basically said they have no legal dept I can contact. Should I just file in small claims court ( I’m going to go with 1200 pounds) and use the Covent Garden store as the defendant ?
also on the Government website they seem to take great store in ones obligations to resolve this before their involvement . To that end should I write to Covent Garden outplaying my intentions and asking if they’d reconsider before I took action?
once again , many thanks for all your help
best
t