TheMeatman.co.uk/DPD missing parcel - did chargeback but since been reversed

[TheV5]

Hello,

 

A few months ago I ordered some meat from an online butcher who we have used for a number of years.

 

We got an email/text from the courier and retailer that the package had been delivered. However, when we went outside, there was no sign of said package. We tried out neighbours l, but nothing. The photo left by the courier is not our front door, but a 5 bar gate. We have CCTV which covers our the front of our house and there is no sign of any delivery.

 

I wrote to the retailer who responded, asking to confirm the address. That is all I have heard from them. I have written/emailed 3 or 4 times since, but no response.

 

I contacted my bank to arrange a chargeback. They did this, but now they have taken the money back out.  The retailer still won't reply to me and I am over £100 out of pocket.

 

Should I pursue this further with the bank or start formal legal proceedings?

 

Many thanks

[honeybee13]

Hi.

 

I expect people will be along later to advise.

 

Could you tell us the name of the retailer please?

 

HB

[TheV5]

Yes, no problem.  The retailer is: The Meat Man

[dx100uk]

Who was the courier they are your target.

 

Dx

[TheV5]

Just had a look. DPD

[dx100uk]

then DPD is your target.

to date your have made no contact with them?

 

 

[TheV5]

I have not made contact with DPD as I was trying to resolve the issue with The Meat Man as the contract was between the two of us.

[dx100uk]

correct, and the contract was forefield, the retailer did not deliver the item to the wrong address, the courier did, hence why the bank have reversed the chargeback made against themeatman.

 

plenty of DPD threads here or evri (same process)

 

complaint letter

letter of claim

court claim.

 

not got time to look but i believe we've had DPD successes.

 

dx