Hi all, I’m hoping that someone can advise on the my next action against Currys. I purchased a Candy washing machine from Currys on 21st August 2022 at a cost of £359. All was well with the machine until April 9th 2023 where it started leaking not an insignificant amount of water at the beginning of the cycle. I checked the filter and removed the back cover to double check it wasn’t something simple like a loose hose etc. However, we found an amount of broken plastic on the base cover suggesting something more serious has happened. I contacted Currys and had a fairly prompt email saying to call their white goods department. After many many calls and being on hold for up to an hour each time, my wife eventually managed to talk to somebody. She was immediately fobbed off with “Because the machine is under one year old, we had to contact Candy to resolve”. We called again, and got the same answer, to which we stated that under the Consumer Rights Act 2015, out contract is with Currys and not Candy and they are liable. Put on hold again, another 45 minutes on top of the approximate 8 hours of being put on hold over the past few weeks. They agreed to send an engineer. A company called ‘We Repair’ text me on the 22nd May 2023 to say they would visit on the 25th May 2023. We rejected the date (both working away) and stated the 25th May or 2nd June is good. We had a further text saying the appointment would be on the 2nd of June. My wife was home all day and nobody turned up. We have had no message to explain why the appointment was missed. My wife called Currys yesterday (3rd June 2023) to see what is going on. On hold for an hour before somebody tried to fob her off with the standard line “It’s not our problem, it’s Candy”. My wife quoted the Consumer Rights Act 2015 and said the contract is between us and Currys. Put on hold again, and then somebody new answers the phone. Same questions, same answers, same line about its down to Candy. Again, put on hold. This time they put us straight through to Candy. They say, it’s down to Currys and to call them! I have written an email to Currys and got a reply today saying to call their technical helpline. The same number we have been trying for almost 2 months. We are going around and around in circles and with no support what-so-ever and still no working washing machine. We have now been forced to buy a new washing machine from another retailer as the laundrette bill is over £40 per week, plus our time and the travel to and fro. Should I issue a letter before action and if so, is their a template of advice of what to include in the letter. Or is there another course of action I could try? Very many thanks

I have not made contact with DPD as I was trying to resolve the issue with The Meat Man as the contract was between the two of us.

Just had a look. DPD

Yes, no problem. The retailer is: The Meat Man

Very many thanks HB.

Hello, A few months ago I ordered some meat from an online butcher who we have used for a number of years. We got an email/text from the courier and retailer that the package had been delivered. However, when we went outside, there was no sign of said package. We tried out neighbours l, but nothing. The photo left by the courier is not our front door, but a 5 bar gate. We have CCTV which covers our the front of our house and there is no sign of any delivery. I wrote to the retailer who responded, asking to confirm the address. That is all I have heard from them. I have written/emailed 3 or 4 times since, but no response. I contacted my bank to arrange a chargeback. They did this, but now they have taken the money back out. The retailer still won't reply to me and I am over £100 out of pocket. Should I pursue this further with the bank or start formal legal proceedings? Many thanks

Many thanks to everyone. I meant to write back earlier. All sorted now. We ignored NHSBSA and told the dental practice it was their problem. My wife has received a letter from NHSBSA confirming that the case has been dropped.

Hi there, @dx100uk No it was a PCN for non payment of dental services. The dental practice did not update her details to the system and admit it was their fault. But NHSBSA say she needs to pay the fine. @Bazooka Boo Yes, she paid the dental practice when she went down to complain to them. They've even emailed NHSBSA and they still say she needs to pay.

Good morning, I'm looking for some advice regarding a PCN my wife has received from NHSBSA. My wife recently went to the dentist for a couple of issues. Upon arrival, she was asked to fill in the form which asked if she was exempt from NHS charges etc. A couple of years ago she was, but now isn’t and filled in the form accordingly. After her treatment, she was asked to make another appointment in a couple of weeks for a follow up treatment. My wife went to make the appointment and pay, but was told that she didn’t need to pay anything now. She did query this. The receptionist confirmed that she did not need to pay. My wife assumed they would charge her for the full treatment upon completion. A week or so later, she received a letter from NHSBSA asking why she thought she was exempt from payment. My wife replied and stated she was not and filled in the form accordingly etc. A week later, she got a PCN for £100 plus the cost of the treatment (approx. £65). She popped down to the dental practice to see what was going on. they had not uploaded her information into their system and still hadn’t done so after 2 or 3 weeks. My wife paid them the £65 owed and they said they would send NHSBSA (cc’ing my wife) an email stating it was in fact their fault and a system error at their end. We had to chase the dental practice again for this email to be sent after another week. After a week, another PCN came through with an additional £50 charge and still the original treatment price, bring the PCN up to £215. My wife was in contact again with NHSBSA and eventually got an email back saying that because she paid for the treatment after getting the PCN, they could not (or would not) reverse the PCN. It would appear that NHSBSA have not read one email from herself or the dentist and it has just gone through an automated process rejecting clarification / challenge etc. Please could somebody advise where she stands on this as it seems unjust that she is being chased for the self-confessed mistake of the dental practice and that neither they or NHSBSA will listen to her. Very many thanks.

They state that their maximum compensation is £50 plus the cost of the postage at £2.99. After going through their T&C’s, it is stated that their liability is £50 (this is about halfway down). But 1) this is not stated anywhere beforehand and 2) there is no option to extend the liability cover.

Hi there, I was making progress with them up until before Christmas, then Christmas happened and work was very busy on the run up to Christmas. The sunglasses were too big, as in the distance between the arms was huge! So I suppose technically the cooling off period. I can't save the email into PDF, but have copied and pasted the relevent text below. In essence, they have agreed to pay, have not yet paid and will not respond to me! Many thanks _______________________________________________________________________________________________ Good morning Tim, Regarding parcel number: 3498103071784991 Thank you for sending us your completed claims form. I am sorry for the delay in responding to your e-mails and for the frustration this has caused. We are pleased to confirm that we have today accepted your claim for £52.99 • compensation : £50.00 • myHermes postage: £2.99 To allow us to make the payment, please provide the bank sort code, account number and your name as it appears on your bank records within 14 days. Please ensure you do not provide your long card number as we do not require it to process your payment. On receipt of your bank details, please allow 3-5 working days for us to pass your details to our Finance Department. You will receive a further email confirmation when your claim has been completed. Kind regards, Kimberley Sharkey Customer Services Advisor Hermes Returns Support Team Hermes Customer Services Hermes, a trading name of Parcelnet Ltd, Registered in England & Wales no. 3900782. Registered office: Capitol House, 1 Capitol Close, Morley Leeds LS27 0WH.

Hi all, I'm not sure how to proceed with Hermes not refunding me for a lost package. I returned a pair of sunglasses to M&M Direct via their returns system with Hermes at a cost of £2.99. The item was tracked as far as being picked up from the drop off point and then nothing (I suspect stolen). Hermes after 6 weeks of emails said they would compensate a total of £52.99. I questioned this as the glasses cost £69.99 and there was nothing obvious about £50 liability only. Anyhow, I gave them my account details where to transfer the money. 7 weeks later, there is still no payment. I have emailed them (calling them goes nowhere and costs a fortune), I got one response saying it was my fault for not reading their T&C's as to why it was only £52.99. I have repeatedly asked for them to refund me. But I have not even had a response from them for almost a month. I would at least like to get some money back from them. Many thanks.

Hello, Well, I didn’t think I’d be looking at this thread again after all this time! I have not heard anything from anyone with regard to this dispute until today! This is the first correspondence in over 7.5 years. The letter has come from PRA group. It is a statement of account with the original amount as the outstanding amount. I am wondering if I need to do anything about this, ignore it or take some form of legal action. Image of letter attached below.

Thank you for the info. provided above. I have a good friend in Romania (who is also Romanian) who has filed for compensation for herself and husband from Tarom before. I'll ask her if she has any info. too. I'll report on what happens as it may happen to other people in the future. Tarom, have agreed to pay, but just not into one bank account. Not that they told me this until a lot of chasing.

I've just looked through their T&C's and found that everything is operated under Swedish Law.