British Gas - 'Refer a Friend' voucher promised not kept

[probe]

Dear Forum members,

My family member had joined the British Gas Home Care service in October 2021 after being referred by a Friend who was an existing customer of British Gas. At the time (and probably still) British Gas was promoting an offer of £100 Amazon vouchers for new customers who joined their services on being referred by an exisitng customer. Both the referrer and the new customer would each get the voucher withn 90 days of joining.

It has been almost 8 months and both of us have not received any voucher. We both started chasing up British Gas after 3 months of joining. In the beginning the Customer services teams were dealing with it over the phone and everytime promising action in next few days. But nothing happened. Then, the customer services started saying that they do not deal with the Voucher complaints anymore and we should email the Referrer-me team, which we did 3-4 times. We had email responses from the Refer-me team, firstly saying that you are not elligible because we they cannot see that the referral link was used correctly. After giving evidence of Referral and joining via the link they said that the matter has been escalated to higher up and wait for a response. It has now been 2 months and no response has been received and follow-up emails are not being answered now.

 

What should we do to get the vouchers as promised by British gas? They are not responding anymore.

Are there many others affected in the same way?

Is this a marketting scam run by British Gas to lure new customers?

 

Please suggest.

 

Many Thanks.

 

Pro.

 

[stu007]

Hi

 

Please be patient as I am sure other will be along to advise you.

 

I assume you have followed British Gas refer a Friend Process and abided by the Terms and Conditions they set for that and as you have pointed out you have the evidence that you did as they requested.

 

Can you get onto British Gas Website and login and look at there Refer a Friend and does it still state the exact same about this £100 Amazon Voucher for the referrer and the Friend? (if so make sure and take a screenshot of it)

 

Note: I done a wee internet search other links say exactly what you have described but they aren't British Gas so you really need that evidence from British Gas Website.

 

Anyway I think you need to escalate this to the Executive team i.e. British Gas Boss as they are ignoring your emails:

 

British Gas

 

Ms Jana Siber
Managing Director
British Gas
Millstream
Maidenhead Road
Windsor
Berkshire
SL4 5GD

 

Company Number: 06723244

 

Email: jana.siber@britishgas.co.uk

 

ceoemail Link:

Your visit to ceoemail.com

CEOEMAIL.COM

 

 

 

[probe]

Hi stu007,

Thanks for your response.

I am very sure that I had opened the correct British Gas website and joined the HomeCare 4 service through that on the day. As a result, I am still with them and paying my monthly premiums.

All I want is them to keep their promise and send the due Amazon Vouchers to both of us.

 

I will try to contact the Executive team as suggested.

 

Many Thanks.

Pro

Edited June 19, 2022 by probe
wrong name and message entered