Rent arrears

[soulsister14]

There are rent arrears from the previous address which I vacated 2007.. the problem is the amount the council say I owe, along with x husband, amounts to  £1799. I disagree and have told them as much. I believe the amount that is owed to be much less, as, at the time I was in the property, the rent that was paid fortnightly, was added onto the balance outstanding, and so the rent arrears were going up and not down. They have failed to get this sorted and I would like some advice on how to proceed further.. thanks in advance 

Edited April 25, 2019 by soulsister14
Mistake

[honeybee13]

Hi.

 

Have you asked them to tell you how they calculated the figure that they say you owe?

 

HB

[soulsister14]

13 minutes ago, honeybee13 said:

Hi.

 

Have you asked them to tell you how they calculated the figure that they say you owe?

 

HB

Hi HB, no I haven't..

[brassnecked]

Was there any Housing benefit in payment during the period in dispute?

[stu007]

Hi

You say you vacated the property in 2007.

 

Was the Tenancy Agreement for the Council Property in Joint Names?

 

If the Tenancy Agreement was in Joint Names did you inform the Council Housing of you vacating the property in 2007 and to remove your Name from the Agreement and they responded? (note if rent arrears at the time they will not remove you from the tenancy agreement if in joint names as both are liable for the arrears)

 

Were you aware of the Rent Arrears at the time? (if so was a payment plan in place?)

 

You need to dispute this with the council housing by making a 'Formal Complaint' in writing and title it as such (they need to record formal complaints on there records)

You dispute the Rent Arrears for period XX/XX/XXXX to XX/XX/XXXX due to this I require the following:

 

1. Customer Care/Standards Policy (not the leaflet)
2. Rent arrears Policy covering period XX/XX/XXXX to XX/XX/XXXX (not the leaflet)
3. Copies of Rent Statements covering period XX/XX/XXXX to XX/XX/XXXX
4. Copy of the Signed Tenancy Agreement covering period XX/XX/XXXX to XX/XX/XXXX