@vodafoneuk Cannot send texts or receive calls - WRT135 [#12499592]

[hazelnut]

Hello

 

I am back again! I thought my troubles were over with Vodafone but apparently this was wishful thinking!

 

I have been unable to send texts or receive calls since January 8. I have made numerous complaints, have spoken to customer service reps via 191 who have plenty of platitudes about wanting to help me with my problem (this never happens) and have had one call back from an agent who claimed the issue would be resolved in 48 hours which was over 2 weeks ago.

 

I was told that Vodafone had disconnected my number for reasons no one at Vodafone seems to know despite me paying my bill every month on time by DD. I have not ported my number over recently (I previously had issues with this the beginning of last year when I first joined) so I am more than confused why Vodafone has decided on this course of action out of the blue.

 

I would appreciate my number being restored since ridiculously enough, I can still make calls but no one can call me as my number is supposedly invalid or callers are given the "you have dialled an incorrect number" message.

 

I hope that this problem can be resolved and quickly as I am awaiting some rather important phone calls and do not want to miss them because of an error on the part of Vodafone.

 

Any assistance would be much appreciated.

 

I have submitted the Vodafone form as per instructions.

 

The reference number is: WRT135 [#12499592]

[Lee Vodafone Company Rep]

Hi hazelnut,

 

Thanks for making me aware of this.

 

I've got your email and I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

[hazelnut]

This has been resolved I guess.

 

Vodafone cannot fix the issue so have released me from my contract. They have given me a PAC code and won't charge me any exit fee.

[Lee Vodafone Company Rep]

Hi hazelnut,

 

I'm sorry to hear that we weren't able to get this fully resolved for you without needing to release you from your contract.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

[silverfox1961]

This has been resolved I guess.

 

Vodafone cannot fix the issue so have released me from my contract. They have given me a PAC code and won't charge me any exit fee.

 

Please make sure you use the PAC code as otherwise VF systems may see it as still being on their system and charge accordingly.

 

Also, please keep your direct debit open for another couple of months and check your bank statements closely just in case as VF may still charge you.

 

Keep a check on your credit file too (just in case)

 

I hope you got the confirmation that they would let you leave free of charge in writing as otherwise they can deny this in the future. they don't keep phone records for long either.

 

It does seem strange that VF can't fix the problem. They are a telecoms company after all.

[FootballPlayer]

Please make sure you use the PAC code as otherwise VF systems may see it as still being on their system and charge accordingly.

 

Also, please keep your direct debit open for another couple of months and check your bank statements closely just in case as VF may still charge you.

 

Keep a check on your credit file too (just in case)

 

I hope you got the confirmation that they would let you leave free of charge in writing as otherwise they can deny this in the future. they don't keep phone records for long either.

 

It does seem strange that VF can't fix the problem. They are a telecoms company after all.

 

Once you get a PAC code, doesn't it increases the notice period for another 30 days by any chance? Just wondering.

[silverfox1961]

Once you get a PAC code, doesn't it increases the notice period for another 30 days by any chance? Just wondering.

 

Not as far as I am aware. I was under the impression if the PAC code wasn't used within the 30 days, the contract would continue. Also I have heard (but don't know for sure) that once the number is ported over, the contract ends on that date.