Stemologica - cancel here 08000148005 + Email addresses + return AD

[emmaboyle87]

Because I have only just joined this forum it won't let me put email address up yet. What email address they are using to send the proof to or the email address they use when they send you emails

[dx100uk]

both i'll send you a PM

 

 

 

 

dx

[emmaboyle87]

Sent you a pm back

[dx100uk]

Got 2 emails saying the same thing and

 

 

they are from support@labelleor.com

 

 

and

 

 

support@dermagenta.com.

 

 

Send proof of postage to

 

 

returns@dermagenta.com

 

 

and

 

 

returns@labelleor.com.

 

 

Even tho they sent both items in the same package

 

 

you have to send the same proof of postage to different addresses.

 

 

PS remove the spaces in all the email addresses.

[MollyMorton]

I am sorry to say that, like others, I've had nothing but trouble with this company.

 

 

I had to wait a very long time on the line to cancel.

 

 

And after I did so, returned the item,

 

 

and had their conformation that my account was closed and no further payments would be made,

 

 

I received an odd message saying 'you can return products only if they are in its (sic) original condition'

and "our return department confirmed with official report that your product is not in its original condition.

You are not eligible for full refund'.

 

How can a product be in its 'original condition' if it has been tried out, as authorised under the terms of an agreement?

 

Does anyone know anymore about this 'problem company"?

[lpreston]

Hi Jokearns1

Could you share the Rugby address for returning products please? And also which tel. number you called to speak to Dalia in Customer services? We are having no luck with this.

 

Have you been charged anything other than the P&P cost? Did you manage to send the trial products back within the 14 days to avoid charges?

Any advice you can offer would be fantastic as order placed this evening and have been trying to cancel since 2 mons after placed!

Many thanks

Linda

[Mrs P Redcar]

I can't get passed their on hold music to a real person using the number above. Do you have an e mail address too please?

[dx100uk]

post 29

[Nathaly Seyfield]

I would like to say that I had a very pleasant experience as their customer service responded to my email at instant, and they helped me resolve my matter

They even gave me discounted prices of the products, so that made me happy

 

If you are from the UK , I reached them at 080-8189-0131

Edited December 7, 2014 by citizenB

[Nathaly Seyfield]

I am sorry to say that, like others, I've had nothing but trouble with this company.

 

 

I had to wait a very long time on the line to cancel.

 

 

And after I did so, returned the item,

 

 

and had their conformation that my account was closed and no further payments would be made,

 

 

I received an odd message saying 'you can return products only if they are in its (sic) original condition'

and "our return department confirmed with official report that your product is not in its original condition.

You are not eligible for full refund'.

 

How can a product be in its 'original condition' if it has been tried out, as authorised under the terms of an agreement?

 

Does anyone know anymore about this 'problem company"?

 

You can also reach them via email

[Nathaly Seyfield]

I was charged $149.95 for my "free sample" plus $5.95 to expedite the shipping which I did not want. It still took almost a month to get the product. Then I was on vacation so my children opened it and didn't keep the package and I have no mailing instructions. How do I get those??

 

They sent me the terms and conditions, right after I asked them why I had a returned address on the box of the Stemologica kit.

 

You can cancel by sending an email to the support, they will do this for you

Edited December 7, 2014 by citizenB

[citizenB]

Nathaly, if this is your real name, then I would suggest you request a user name change - you can do this by sending an email using the Contact us button at the very bottom of the screen or by private message to any one of the site team.

[stu007]

The following information is in the Public Domain on Stemologica.

 

First we have Stemologicauk.com - http://stemologicauk.com/

 

This is the whoisdomain link on above: http://whois.domaintools.com/stemologicauk.com

 

Note from the whoisdomain link above: The IP Location is: Karnataka - Mangalore & the IP Address is: 119.18.51.79

 

 

Stemoderma.com: https://www.stemoderma.com/

 

this is the whoisdomain on the above: http://whois.domaintools.com/stemoderma.com

 

Note the IP Location is: Oregon - Portland, United States & the IP Address is: 50.112.189.169

 

On the Stemoderma.com website the actual Company and Location is:

 

Faseder Ltd., Janackovo nabrezi 17, PC 150 00, Prague 5, Czech Republic. Company registration #24139131.

 

Terms & Conditions Link: https://www.stemoderma.com/terms.php?categoryid=0

 

Note: Under their Terms & Conditions The Governing Law: This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Czech Republic, without regard to conflict or conflict of law principles.

 

 

we also have Stemologica.com: https://www.stemologica.com/

 

this is the whoisdomain on the above: http://whois.domaintools.com/stemologica.com

 

Note the IP Location is: Oregon - Portland, United States & the IP Address is: 50.112.148.5

 

On the Stemologica.com website the actual Company and Location is:

 

Erterei Ltd., Krizikova 213/44, Karlin, 186 00 Prague, The Czech Republic. Company registration #02136929

 

Terms & Conditions Link: https://stemologica.com/terms.php?categoryid=0

 

Note: Under their Terms & Conditions The Governing Law: This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Czech Republic, without regard to conflict or conflict of law principles.

 

Now if you look at the Terms & Condition specifically 7. Return and Refund Policies for both stemoderma.com and stemologica.com you will note that the return addresses are the exact same.

Edited December 7, 2014 by stu007

[380624gm1]

RE. STEMOLOGCIA

It appears to be an American company operating in the UK but not abiding by UK standards.

£97.95 was taken from my card account after only ten days. I emailed stating that the two weeks trial period was not up and I

would return the products. I spent over half an hour on the telephone with a stroppy person (Kassidy) inn South Caroline USA. who argued and

argued and would not budge, but said they would reduce the amount by half.

When I referred to their terms and conditions i.e. items could be returned, she said they could not.

OBVIOUSLY A REAL [problem] - DON'T TOUCH THEM WITH A BARGE POLE.

[Old Cogger]

Thanks for your speedy replies and advice.

 

Unfortunately there is no address to write to cancel any further products other than the address to return the product

which i suspect is just a central hub.

 

I will however write to this address as they must be operating as agents for the company.

 

I will contact the bank and keep you guys informed of my progress.

 

Finally i cant believe that the way this company acts is within the bounds of legality...

 

..anyway will have to stop before i start ranting....

 

 

 

© 2014 Invision House, Wilbury Way, Hitchin, Hertfodshire, UK. All rights reserved. Stemologica™ is a registered trademarks (®) of AKA Marketing Limited Any unauthorised use is prohibited and will be prosecuted to the fullest extent of the law. Today's charge will appear on your statement as stemcellset.com 08000885638.

 

We are in no way affiliates with CNN, Anderson Cooper, Anderson Cooper 360, Allure, Martha Stweward Living, Oprah Whinfrey, Marie Claire, Cosmopolitan, or any other brand mentioned on this website, which us a registered trademark of its respective owner(s).

 

This page may contained simulated imagery and/or manipulated graphics. Any such content is for strictly illustrative purposes only and AKA Marketing Limited does neither warranty nor promise similar results. Stem cell extract, as well as Dead Sea minerals, salts and mud have been found effective in the treatment of psoriasis and other skin disorders. However, our products are not intended to diagnose, treat, cure or prevent any diseases. If you have a serious skin disease, please consult with a dermatologist, your family doctor or another qualified specialist immediately. All attributed testimonials on this page are from real customers. No statement or information found on this page has not been evaluated by the United States Food and Drug Administration.

[DanMad01]

I have called their customer service, and they became rude when I told them to cancel any further shipments and when I asked for a return address, she refused to give me one claiming I was outside the time period for return and basically "too bad". At the time I signed up for the shipment (after taking a survey and being rewarded with this "free gift" - just pay shipping), I specifically wrote to their customer service provided with the sign up sheet that I did not want further charges and to cancel any future shipments. It would not allow me to print this message. I received my package in pretty much generic form with no shipping paperwork, further instructions on return, how to use the cream, nothing. I assumed it ws nasty because I had already told them not to send me anymore and I did not want product from the get go. I was angry to see the $149.95 applied to my credit card and I have been fighting them ever since. I have talked to stemocell.com and their agent was rude and refused to give me a return address claiming I was outside the time limit. When I told her I was going to report their refusal to work with me, she said they were within their rights to refuse to give me the return address because I had failed their rules and now I need to pay the full charge but she would cancel future charges and shipments. I decided to go online to see if other people have been treated this way and if this is just another rip off [problem] to get your money. I have disputed this charge with my credit card company and of course they want proof that I told them (which comment stemocell.com did not allow me to print). This is the first return address I see. No return address was included in my package. The outside package was also generic and provided no return address that I can remember. Should have kept it. The product package itself looks like it has been used and reused many times. The only return address I see on my credit card statement shows Trafalgar Sq GBR, nothing else. Did you have any luck with this address or do I now just take this as another lesson learned. I hope my credit card company can do something but stemologic has been here before and seems to cover all their legal bases on what they can get away with.

[380624gm1]

We found the return address on their terms and conditions, but during my phone call to them, they were adamant that I was out of the time limit and could not return it. I told them that the packaging was damaged and no paperwork or instructions for use were included.

I printed out the emails that I sent to both companies, well within the time limit, stating I wanted to return the goods.

Our credit card company are taking it up and we asked them to cancel our card and issue a new number, which they have done.

Fingers crossed and waiting to see

Certainly won't get caught again !

[dx100uk]

I have called their customer service, and they became rude when I told them to cancel any further shipments and when I asked for a return address, she refused to give me one claiming I was outside the time period for return and basically "too bad". At the time I signed up for the shipment (after taking a survey and being rewarded with this "free gift" - just pay shipping), I specifically wrote to their customer service provided with the sign up sheet that I did not want further charges and to cancel any future shipments. It would not allow me to print this message. I received my package in pretty much generic form with no shipping paperwork, further instructions on return, how to use the cream, nothing. I assumed it ws nasty because I had already told them not to send me anymore and I did not want product from the get go. I was angry to see the $149.95 applied to my credit card and I have been fighting them ever since. I have talked to stemocell.com and their agent was rude and refused to give me a return address claiming I was outside the time limit. When I told her I was going to report their refusal to work with me, she said they were within their rights to refuse to give me the return address because I had failed their rules and now I need to pay the full charge but she would cancel future charges and shipments. I decided to go online to see if other people have been treated this way and if this is just another rip off [problem] to get your money. I have disputed this charge with my credit card company and of course they want proof that I told them (which comment stemocell.com did not allow me to print). This is the first return address I see. No return address was included in my package. The outside package was also generic and provided no return address that I can remember. Should have kept it. The product package itself looks like it has been used and reused many times. The only return address I see on my credit card statement shows Trafalgar Sq GBR, nothing else. Did you have any luck with this address or do I now just take this as another lesson learned. I hope my credit card company can do something but stemologic has been here before and seems to cover all their legal bases on what they can get away with.

 

 

you need to start a new thread

 

 

of your own

 

 

dx