Morning,
I ordered an iphone of amazon, this was a collection from the hub collection.
When the phone was dispatched, the tracking had said it was damaged and it would need to be returned to the station. I called amazon as i was confused and it said delivered, they told me i had two options, either i could wait 7 - 10 days for them to pick it up + processing times to get my refund or i could pick it up and return it myself using prepaid label they provided which would be quicker.
I opted for the second option, UPS lost the iphone according to tracking number.
Amazon refused to help me, so i opened up a chargeback with HSBC. HSBC sided with the merchant saying it had be delivered however the higher team disputes have asked me for more evidence to counter amazons argument.
I am wondering if they are breaching any laws etc as i know in EU there is a law for Prepaid labels and how its the merchants responsibility.
I can't afford to be out of 1749 and no product.
This is a complete joke