We found the return address on their terms and conditions, but during my phone call to them, they were adamant that I was out of the time limit and could not return it. I told them that the packaging was damaged and no paperwork or instructions for use were included. I printed out the emails that I sent to both companies, well within the time limit, stating I wanted to return the goods. Our credit card company are taking it up and we asked them to cancel our card and issue a new number, which they have done. Fingers crossed and waiting to see Certainly won't get caught again !

RE. STEMOLOGCIA It appears to be an American company operating in the UK but not abiding by UK standards. £97.95 was taken from my card account after only ten days. I emailed stating that the two weeks trial period was not up and I would return the products. I spent over half an hour on the telephone with a stroppy person (Kassidy) inn South Caroline USA. who argued and argued and would not budge, but said they would reduce the amount by half. When I referred to their terms and conditions i.e. items could be returned, she said they could not. OBVIOUSLY A REAL [problem] - DON'T TOUCH THEM WITH A BARGE POLE.