What charges can Wonga add?

[2009dg]

So my loan details:

 

Capital Payment: £450

Interest Repayment: £183.12

Transmission Fee: £5.50

Other Charges: £20

Total on promise date: £508.62

Paid: £150

 

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Defaulted at £734

Paid so far: £230

Balance: £448 (not correct on CRA)

 

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The £150 above is what I think I got them to remove from my loan as I wasn't paying it. Should I only be paying £450 + £183.12 interest + £12 default fee in total making my balance £415.12 not £448?

 

I really need to go over my emails with them again.

 

I think I need to ask for a breakdown of charges

[renegadeimp]

What charges? None. nadda, nil. unless the amount justifies the expenditure on what it is allocated to.

[2009dg]

So do I need to get them to change my default balance to 645.12?

[renegadeimp]

If the default amount is not accurate yes. However it would be right if they have added charges and you havent reclaimed them.

[2009dg]

What do you mean reclaim charges?

[2009dg]

well they have sent me my statement and when added up shows that the defaulted balance is wrong. It is near impossible to communicate with these people.

 

I've been going around in circle for about a year now. I replied to the email with my statement and all they did was send me my statement again, then they sent me the 'please phone us email. Now they are saying they can't remove the default (never asked then too) then they said they couldn't find any payments since November 2013 and I needed to send them bank statements and a credit report so I have just sent them screen dumps of just the info they needed and nothing else.

 

I have also cancelled my S/O as if they haven't received payment for the last 8 months why haven't they been chasing me for it. Lets see how long they take before they ask for it.

[fletch70]

Personally I think there is a lot of misinformation regarding what can be charged, what can be reclaimed and how to do it , how long they can add interest charges etc. The new plans by the FCA will give a top limit but there are also the OFT guidance on debt collection to think about which is still valid and referred to in the FCA sourcebook.

 

One problem is these companies have different styles of loans and different terms not to mention different sets of ethics

[2009dg]

UPDATE:

 

After complaining more times than I can count Wonga have finally corrected my current balance but have removed my default. Will this mean that I have to have this paid off before the 6 years can start?

 

Stated date = 29/06/2012

Arrangement start date = 01/08/2012

Arrangement end date = 01/10/2012 (even though we are still in an arrangement).

 

If is better to have an old default from a PDL company on your file or an on going satisfactory one?

[citizenB]

If you think you are not being treated fairly by Wonga, then you need to escalate your complaint to the Ombudsman.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!