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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A Couple Of Queries ***WON!!!!!!***


Laura Cooke
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Hi Laura

You should receive a copy of their defence and an Allocation Questionnaire to fill in. Have a look at the couple of links below to help you with that:

http://www.consumeractiongroup.co.uk/forum/general/57708-draft-order-allocation-questionnaires.html

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

Barty:)

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I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Court sent me a copy of Notice Of Issue at bottom of this is a Request For Judgement wondered what I did with this thought it meant that had to send or take this into court if they don`t pay? didn`t know I had questionnaires to fill in, do the defendants send this questionnaire? and when I have filled it in what do I do with it?

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Advice needed Lloyds TSB should have filed a defence on my sons claim by 7th March they haven`t now what?

 

If I have to fill this judgement shall I tick A The defendant has not filed a defence? then sign and date it at the bottom?

 

 

 

D Judgement details should I tick order defendant to pay Immediately or in full by?

 

Total owing was £645 + £40.50 interest= £685.50 as of issue date 13th February

 

What interest should I put where it states interest since date of claim Period: From? To? Rate %?

 

I am in my town tomorrow at 9am was hoping to take this in but don`t expect to get answers to these questions before then

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Do not get too excited, there are downside to judgement in default as below:

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/48946-curli-lloyds-tsb.html#post572354

I would give it a few more days, they usually to file defence, albeit a bit late sometimes.

If I have been helpful please click on my star and add a comment.

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Received today a defence from Lloyds TSB filled in the allocation questionnaire as advised by Barty 26th February. Any more advice before I return it Monday, I have put No to Fee as my son is on benefits and paid nothing to file it at court

 

What happens next after allocation questionnaire goes in which we have till 2nd April to take in

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No AQ fee is required anyway, as your claim is below £1.5K if I remember correctly.

 

Lloyds usually make a full offer at this stage. If they do not next stage usually is the judge will issue directions and a hearing date.

 

Have you used the New Strategy Order?

If I have been helpful please click on my star and add a comment.

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This is the New Strategy link that explains it:

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires.html

It can be a lot to take in essentially you insert these words in Section G of your AQ:

'The Claimant proposes the attached draft order for directions, for the courts due consideration. If ordered, the Claimant believes these directions will allow the overriding objectives to be furthered in that they will fully identify the most fundamental issues in dispute (as detailed below), and allow them to be assessed so that this claim may proceed justly and expeditiously.

- The crux upon which this claim rests is the true cost incurred by the Defendant as a result of the contractual breach from which its charges arise. If the Defendant cannot substantiate the cost of each charge as proportionate to its loss incurred, it has charged contractual penalties contrary to the UTCCR 1999 and common law principles established since the early 1900's.

- In the event that the Defendant’s charges were accepted as being a fee for a service (which is denied), examination of its true costs is required to determine whether the price is reasonable as required by the Supply of Goods and Services Act 1982.

As the law relating to contractual penalties is long established, the Claimant believes the outstanding issues to be of fact. Accordingly, the Claimant respectfully requests that the claim be allocated to the small claims track, and estimates that the hearing of the claim should last no longer than one hour.'

And attach this (as Barty's post 103 above):

http://www.consumeractiongroup.co.uk/forum/general/57708-draft-order-allocation-questionnaires.html

Take your time, you have a while yet. The New Strategy should speed up the settlement process.

If I have been helpful please click on my star and add a comment.

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I wrote in Barty`s thread in section G as no one else came forward with anything different when we last discussed this questionnaire,

 

So will I have to go back to court and ask for another questionnaire and put in what you have stated above instead?

 

Don`t know what you are telling me to attach? do you mean the bit that I have put into G section that should not have gone in there off Barty?

 

I hurry with it as it gets me down all this, I just want it out the way I fret I may forget to fill it in so want it back out my way hence I filled it in staightaway with what Barty suggested but looks like this was wrong now with what you are now saying, it`s hard with conflicting advise

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If you want another form you can complete and print one from here.

 

There are a couple of different approaches to completing the form, no one is more 'right' or 'wrong', but one might get you a quicker settlement.:)

If in doubt read the

FAQs

 

If still in doubt - ask!

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What is this draft order do I have to take that as well whatever it is with the questionnaire seen Barty`s post but I have no draft order and do not know what it is do I have to take proof of bank statements to court with the questionnaire?

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You must re-read post 117 (earlier in the thread). Did you do what he suggested?

 

What did you put on your AQ?

 

Bank statements are not needed with the questionnaire.

If in doubt read the

FAQs

 

If still in doubt - ask!

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Yes I put in section G word for word what was recommended in post 117 then when I looked tonight wording had changed so had to do it all again, but I have no idea what this draft order is I can read it on posts but no idea where I download it from been looking at other posts all evening but no mention of where to get it from and unclear if I have to write on it or what, be relieved when all this nightmare ends keep thinking it will get easier but it`s doing my head in I have no idea what I`m meant to do next filled the allocation in I`m as sure as i can be that`s ok but this draft no idea

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