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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A Couple Of Queries ***WON!!!!!!***


Laura Cooke
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Thanks Michael I only have copies off the internet of bank statements is that ok and also since the claim started I have no evidence of the 1st charge I am claiming for £35 and a charge for £90 I was claiming has since been refunded so what do I do about this?

 

As you rightly say it`s daunting I`ve been a wreck throughout this mainly due to lack of confidence and fear of getting something wrong and coming all this way for nothing, I never thought it would go this far for the small sum involved

 

I really am grateful for the advice from everyone who as bothered to post

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I only have copies off the internet of bank statements is that ok

Yes that's fine

 

and also since the claim started I have no evidence of the 1st charge I am claiming for £35

OK the 'correct' thing would be to amend the claim for, guess what, £35 (unreclaimable). But that would involve more hasssle. I would be inclined to leave it. If the bank picks up on it they'll merely deduct it from the settlement.

and a charge for £90 I was claiming has since been refunded so what do I do about this?

 

Don't delete this from your schedule. Just make a note at the bottom of the schedule as a part refund and mention it in your Statement of Evidence.

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Hi Laura, that order is good news.

 

I have just prepared all the documentation myself. I have a PDF with all of D (in post 149) scanned in that I will email to you. Remind me if I forget to send on Monday.

If I have been helpful please click on my star and add a comment.

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How do you go about negotiating a settlement on these latest fees? I don`t expect to enter into any dialogue it`s all done on paper or do I get to meet someone to negotiate? been unable to open up the link to this statement of evidence no idea why I am annoyed that the bank put you through all this I can`t wait for it to come to an end, I know it`s our money but god can`t believe I`m putting myself through this for about £600, this site must have some strong minded people as all this as made me ill, I just wish it would all end

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As promised I have emailed you a PDF of all the AQ ref. d) documents, as promised, to your talktalk address.

 

Little chance of being able to negotiate penalties that have since been deducted, leave it for now and once this claim is over, you can start a separate claim for the same.

If I have been helpful please click on my star and add a comment.

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Laura

I would suggest you consider applying for costs also once this settlement is recieved (and it will be).

The time effort and stress this has put you to can be compensated for by doing this.

Look at this link by Bankfodder;

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/85726-wasted-costs-order-new-post.html

 

Regards

 

Photoman

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Thanks for this Photoman but again more and more paperwork it`s just one big head ache for a me I truly wish I`d never started all this I was lead to believe it would never get this far before I`d get a settlement, once I think I am getting somewhere I `m having to provide more papers, documents, the whole experience as done my health no good at all, I could well see this frightening lots of ordinary folk off just what the banks hope for, it`s been a nightmare, I am so relieved when I send paper work only to find some more is then required

 

Bet if I owed bank something they wouldn`t have to go through all this, it`s been months now and I feel no nearer forward

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Thanks will look for this email, if I make a fresh claim for further charges I will let a company do it for me I couldn`t go through this again. I can`t bring myself to get this paperwork together for this next 28 days I`m just fed up with it, what will it be next surely no more can be requested

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I know its hard at times Laura, but don't get disheartened - you are SO nearly there! Its not worth worrying yourself unduely over.

 

You've got the support of some good people on this thread, and I'm sure that support will continue untill your money is safely back in your account.;)

 

Chin up!:)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thanks Gary and for the few that have come to my aid I just feel I cannot go any further I feel worn out with it I am always being told "Your nearly there" but it never ends and I feel this last lot of information that is needed is way harder than everything else I have had to put together

 

This about "It`s a lot to take in" scared me to death as from that I have took it as all this 200 odd more lots of papers have to be read or whatever? I can`t get my head round it why it is needed when the banks have no intentions of going to court what a waste of time effort and INK and deep stress to myself

 

Unless a miracle happens I won`t be getting this paperwork together for the next round as I can`t even bring myself to look at the papers any more I feel deflated I thought that was it when I did the last lot why can`t the court just tell them to pay up why on earth should a normal housewife be put to all this, I`m sure the bank wouldn`t have to go through this if it was other way round

 

I know I have let my son down but I don`t feel able to go on with it If I knew it would end this week I could cope but it is a nightmare that never seems to have a closing date, my biggest regret is that I did not let a professional deal with this from day 1, I wouldn`t do this again for any amount of money it`s not worth the stress

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Hear, hear!

 

Nope, not allowed to give up I'm afraid!:p

 

Have a read of this thread, if you get a bit of time -

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/16906-freebirds-flight-path-soaring.html

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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GuidoT has kindly offered his assistance of which I am very grateful, without this help I don`t think I could go on, thanks Gary for the posts belonging Freebird I find it terrible to see others have been in same boat, to say this experience as been daunting is an understatement in my case, the banks should be brought to account for dragging things out when they clearly have no intentions of defending things in court

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the banks should be brought to account for dragging things out when they clearly have no intentions of defending things in court

We're working on it.;)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Many thanks to GuidoT for helping me get a postive result for my son which resulted in him receiving £698 being paid into his Lloyds TSB account yestersday

 

I would also like to thank Gary who I understand wanted to help out with my paper work, perhaps you`d help us with the Banks wasting our time, not suprising to you or GuidoT I do not understand the procedure even though I have read your post who does the letter go to you speak about and what do you write? etc

 

Thanks once again for the help and support from a few good people son very pleased:smile:

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sorry 2 hijack your post but im jus in need of a little help im at the min taking lloyds to court for around £3k im just preparing my bundle but cant get the links for the early day motion from the h o p to work i found another link for the oft summery but cant find the h o p one cheers if any1 can help

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Brilliant!!!!!:D:):cool:

 

I'm so pleased for you Laura, well done. This is excellent news. See, told you it was worth it!;)

 

I'll change your title to reflect your victory.

 

Also, see the link in my sig for the wasted costs application.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Laura - well done to you and your son! I nearly howled when I saw you were going to give up :o but you had superb help from GuidoT and GaryH - enjoy sleeping again and your sense of victory over the "Big boys"! Debs:p

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