T-mobile No Sgnal, and no interst in the problem

[big blue one]

Hi, been a while since I have been on here but here goes...

 

I have A T-mobile account, with two phones on the same contract.

 

I have no signal in my property, around my property it is patchy and unuseable.

 

I have contacted them through twitter and was told I couldn't have a signal booster as they don't guarantee signal.

 

I wrote them a letter stating that they could either cancel my contract or send me a signal booster.

 

They have ignored my 14 day reply time frame.

 

what next?

 

thanks in advance.

[morsy]

I write to EE in june got a reply in July re network optimization (or turning off masks in plain english) I then phoned them up as same issue as you at home and work and they put me on the list for a signal booster back in August but they were out of stock/short supply phoned them up last week as still no signal box. They said they have stock now and they working through the backlog and I got 50% line discount till box arrives... so far 50% for aug sept and hopefully Oct.

 

I was given the option to cancel my contract.

[big blue one]

the question then I guess is,

 

why am I being treated differently?

[big blue one]

I am a foser carer and must have constant access to my mobile phone in order to talk to social workers, school, child services, fostering agency etc...

 

it's just not good enough.

 

so now that my letter has been ignored, what's the next letter?

Edited October 15, 2013 by big blue one

[morsy]

Try giving them a call and get through to the technical people ( from 150 options 1 phone; 4 tech sup; 1 phone sup) they may try to go through network setting ... just say you done that before and it's still a problem and ask to get through to networks as its due to the optimization. They are the ones who hold the power to offer the options

 

Its basicly what the letter from EE said in reply to my complaint.

 

If you get on the list for a signal box it may take months to arrive though.

Edited October 15, 2013 by morsy

[big blue one]

would this not go against my letter stating only to deal in writing wih me and that I have already given them a choice of solve the prblem or end the contract?

 

if this is the only option the so be it.....

 

what say you?

[morsy]

Well thats up to you depends what you want ..... if you want a quick resolution then phone maybe the best option then follow up by letter if you need to.

 

Bearing in mind EE may take 4-8 weeks to reply to any written complaint and I suspect that they got quite a lot of them with their optimization leaving everyone everywhere without a signal. The person I spoke to said they are stretched as they are having major problems with every mast is taken off line reconfigured upgraded moved or removed for good, this process will take about a year or more to complete.

 

My reply letter to my written complaint simply said to phone them so they can run through some diagnostics and check setting etc which I did and i'm still waiting for my signal box.

[jacktheband]

Big Blue One, an important part of your issue is in regards to how you have happened to have no signal.

 

Did you have signal at your property but one day it disappeared? Or when you took out the contract you got home to find there was no signal? Or have you moved house to find the property you moved to had no signal?

[big blue one]

Big Blue One, an important part of your issue is in regards to how you have happened to have no signal.

 

Did you have signal at your property but one day it disappeared? Or when you took out the contract you got home to find there was no signal? Or have you moved house to find the property you moved to had no signal?

 

It seems to have got gradually worse but is now more important than ever due to our jobs. It may have been this bad previously but in my mind it has decreased in quality....

[morsy]

I had very good signal and really fast 3G internet signal for years it got a bit rocky when they did the network sharing as everything kept switch from one to the other and back then when it all became EE signal it sorted itself out but in May this year it went when they turned off the local mast and we now covered by one further away. So no indoor coverage and limited outdoor 2G coverage at home and my relatives address whom i'm career for (them have a mobile that alerts me should they fall etc) they have no signal at all indoor or out doors again that went in May this year.

[big blue one]

I'll call tomorrow and write what they say...

[Stone Liu]

No had t-mobile signal, you can purchase hiboost signal booster to solve the problem. but in advance, you need to refer the operotros, is it illegarl to install this kind of devices. also you can refer the hiboost team, here is the website: