Noted! Will not appeal or contact them back in any way. I will wait to see if they send me anything further. Do they have any time frame in which to contact me if they wanted to take anything further?

Thanks for the reply. What should my next step be? Do I send them an appeal stating that they haven't created keeper liability? Or proved that a contractual issue has been created? Or just ignore?

I'm a long time member of the forum and read a lot of posts, so I know to follow the stickies! The thing I blanked out was simply a time, e.g. 10.30am. It doesn't say when from or when to. It just days "at 10.30am". I'm wondering if the time from and time to are meant to be figured out from the 2 photos they provided. But as you can see from the pdf the quality of image is so abysmal that I cannot make out the text embedded in them. As for what happened, yes I do know. I was not the driver nor was I present when it happened. The driver parked there to attend a nearby interview. The ticket machine only offered an option for a full day ticket for just over £10. They had to accept this option as didn't want to find alternative parking and be late for an interview. they accepted, paid by contactless card, took the ticket and placed it in the windscreen. Upon returning to the car a short while later after the interview they realised the ticket said payment not accepted and therefore it hadn't taken their payment. They kept the ticket as proof, as they did intend to (and at the time believe they had successfully) paid for parking.

Hi. I received a parking change notice in the post today from Apcoa parking. This is addressed to me as I am the registered keeper. Would appreciate any advice on my next steps. 1 Date of the infringement 30th March 2022 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 11th April 2022. [scan up BOTH SIDES as ONE PDF- follow the upload guide] I have uploaded the pdf and redacted the personal details including the registration from the photos 3 Date received 14th April 2022 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] No, I cannot see any mention of it 5 Is there any photographic evidence of the event? Yes (but really poor quality) 6 Have you appealed? [Y/N?] post up your appeal] Nope! Have you had a response? [Y/N?] post it up N/a 7 Who is the parking company? APCOA parking 8. Where exactly [carpark name and town] Train station multi storey car park, Plymouth For either option, does it say which appeals body they operate under. Appeal directly to them (Apcoa), and Popla afterwards. There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE I have no idea. Neither are mentioned on the latter, and the link above doesn't work. If you have received any other correspondence, please mention it hereParking-converted.pdf

"We are a white couple...". Maybe I'm missing something. What is the purpose of stating your ethnicity in description of events?

So, to check I understand correctly. You were concerned there was a possibility you had covid, you took a test and then went back to work for the 2 days after taking the test until the point that you found out the result was positive?

As the others have pointed out, you don't have any right to a refund but they have gone above and beyond what's required of them to do this for you. However, what I would say is that if they are asking for your personal data then they are required to explain the reason for needing this. Probably all above board like the others have said. Although a reply of 'because we need it to do a refund' doesn't explain why they actually need it. A reply of 'to help ensure we are not defrauding the company by noting who we actually refunded' would be a lot clearer and satisfactory. Would suggest that you go back and see if they'll still let you do the refund and politely ask them to be a bit clearer on how they plan to use your data and check definately not for marketing purposes.

I used to work in customer services for EE many years ago. If I dealt with a complaint with the same outlines as described here, I would most likely refuse a replacement on the grounds that the phone was likely damaged rather than faulty. Obviously, I would try and take into account all the variables in the situation, but the most likely cause in the situation such as this is that it was an accidental damage (even if the user wasn't aware exactly how they damaged it). That said, if someone had subsequently got an independent report advising that it was indeed a fault with the phone which must have been inherant since the point of purchase then there would have been no argument from me. Immediate repair/replacement and refund for cost of obtaining report. So do what DX100uk says, that seems the best course of action. Without it you would be on an impossible task convincing anyone it was not accidently damaged.

They should have a sign displayed if they have a returns policy which gives you options over and above your statutory rights. But the absence of such a sign is fine as they are not offering you any additional options.

In a nutshell: yes, they can refuse a refund. You have no right to demand a refund. If the goods were as advertised and not faulty and the only reason you want to take them back is that you've changed your mind then I'm sorry but you don't have any rights to demand this. You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.

Need a bit more clarity on the point about them not providing the service you paid for. Did the dongle pick up signal but failed to allow access to the Internet? Or did it fail to even pick up any signal? Did you try it in another location, ie outside or a few miles away? Just trying to a certain where the fault was, i.e. Hardware, network, or attempting to use it in a location of no coverage.

Log a case with IBAS. They are the gambling industry ADR scheme. I believe Betfred are signed up to them. I have used IBAS in the past with a dispute with Betfair. Took a month or two but it worked and I got the outcome I was after.

I bought a Hotpoint fridge brand new 2.5 years ago (can't remember the retailer offhand - i plan to dig this info out in a bit). It's worked well for the past 2.5 years, happy with it. However, today my missus was sweeping the floor and tried to sweep a little bit under the fridge. As she knocked the underside of the fridge door with her brush quite a lot of paint fell off revealing some bad rusting underneath. The fridge continues to operate, but obviously there is some rust concerns with the door that will no doubt get worse. As an initial standpoint, is it worth pursuing with the retailer under Consumer Rights Act for a repair of the door (which essentially will be a door replacement i would imagine)? Or should i expect that from a 2.5 year old appliance and live with it?

IMO you are correct and DWP are wrong. 12.2 days / 5 days in a week = 2.44 weeks of leave to be paid for. £20232 / 52 weeks in a year = £389.08 per week (weekly pay) There payment (before tax and NI) for remaining holiday should be 2.44 x £389.08 = £949.36

The right to be forgotten is not absolute, and usually there is a reason why they cannot just delete any data they hold about you. That said, if they are using consent as the lawful basis to send you texts and emails then you absolutely have the right to withdraw that consent and they should cease sending you these emails/texts .