Hi guys,
my partner purchased a used vehicle from a small independent garage. Within 20 miles of the drive home, the vehicle had numerous warning lights appear. Immediately contacted the garage who stated it was the battery.
Battery was replaced and the lights returned, more lights than before.
car was taken back to the garage, faults were wiped etc. and coincidentally returned when my partner received the car.
it has now gone back to them for a second time to be repaired, which has taken 2 roughly 2 weeks so far (it is now just over 30 days since initial purchase).
as the vehicle is still not repaired and seems to be an ongoing fault, my partner requested a refund for the vehicle.
they have rejected the refund with The following unprofessional response:
“
do appreciate your frustration and I do appreciate the time it is taking for the repair, this is due to waiting times on parts to be delivered.
Unfortunately due to consumer rights act you have the right to reject within the first 30 days when either the repairs fail - which they haven’t these are new faults and new issues arising on the car, or if you chose the rejection straight of the bat, in this instance you have agreed to the repairs, you have taken our courtesy car and now you want to reject unfortunately we cannot accept that rejection.
The initial issue was your battery, your battery hasn’t failed, then your brought the car in because you hadn’t cleared the faults after you replaced the battery which we did, it just so happens that now a sensor has failed in the car which is a new fault not a failed repair.
Mazda's in general are notorious for their sensors failing, and it just so happens you have now had 2 brand new main dealer parts put in the vehicle which means your car is now 100% fit for purpose. You have bought a 2nd hand used car, not a brand new car unfortunately things can fail and the car will need to be repaired, at least these things failed while you are still in warranty and not 6 months down the line where you would have had to pay the £400+ for the repairs out of your own pocket.”
where do we stand?