PC only works in safe mode

[snowdragon]

ok renegade, done all that and the microsoft services bit all got unticked except AVG and rapport which it says are running and can not untick them

[renegadeimp]

AVG has to be uninstalled or ended through task manager. Like macaffee or norton, its a bugger to disable.

[sillygirl1]

Untick AVG and Rapport as that might be the problem... then restart the system as previously advised, sometimes running two anativirus programs on start up confuses the system.

 

Once you get back into normal mode you can then uninstall AVG and reinstall it from a new download.

[renegadeimp]

Try Fords advice. If it doesnt bring up that boot option or give you up to 30 secs to select an option, then theres something wrong with the OS.

[snowdragon]

do not have avast SG, only got AVG and Microsoft essentials, which are not showing up on the bottom of my comp like they normally do

[renegadeimp]

Try fords advice RE: enabling the default menu. It should list a fair number of options which you can try.

[renegadeimp]

Also, and this might be a long shot, uninstall the GPu drivers that are on the machine and let the OS install the default ones. Vista was known for refusing access to the OS with 3rd party drivers. In safemode, it uses the OS version only. No harm in trying.

[snowdragon]

thanks guys will give it a go

[Ford]

re checking for viruses, you need to download a boot antivirus, burn to cd/dvd and run from boot (f12), or copy to a usb drive and run from there via boot.

 

googly eg's

http://www.avg.com/gb-en/avg-rescue-cd

http://free.pctools.com/free-software/bootable-antivirus/

http://www.sophos.com/en-us/support/knowledgebase/52053.aspx

http://www.avira.com/en/download/product/avira-antivir-rescue-system

etc

Edited April 14, 2013 by Ford

[snowdragon]

ok tried all suggested but still no joy, not able to burn a cd Ford

[Ford]

see above eg's re usb

[san_d]

Google systemrescuecd. It's a Linux distribution that boots from either cdrom or usb and can do a complete system rescue of any operating system. It's a true swiss army knife. Read the documentation.

[Ford]

do not have avast SG, only got AVG and Microsoft essentials, which are not showing up on the bottom of my comp like they normally do

 

they wouldn't do as in safe mode.

also, for future reference, no point running 2 antiv's at the same time. recipe for conflicts. MSE is also known to cause trouble re its oobe file

[snowdragon]

can not even use a usb as no cable! lol not my day, might have one somewhere but not sure, any idea what one it is?. Think tower wants looking at as like I say not able to open the disc draw

[renegadeimp]

Disc draw is easy. Open case, take cd rom out and plug it in without attaching it to the tower. Just connect to the power supply. See if it opens and shuts. If not, push a pin in the tiny hole to force it open, then give it a good clean.

[Ford]

? no usb! just needs a usb flash drive into usb socket, no cable needed? should work in safe mode. you have internet access to download?

do you have access to another pc/lappy?

[Ford]

another poss option after, when in safe mode go to control panel, programs and uninstall any third party antivirus and firewall just in case they are causing any conflicts. restart. if doesn't start normally, restart again press f8 repeatedly as soon as pc starts to reboot. don't forget to run an antivirus from boot.

Edited April 15, 2013 by Ford

[unclebulgaria67]

thanks guys will give it a go

 

May I suggest that your turn off your PC and try again tomorrow. Sometimes, if you keep on trying and trying different things, it gets frustrating, often getting into a worse position. Then the next day, you try again and it then works.

[Ford]

unlikely, if it doesn't work one day but then the next then something is inherently wrong, and is likely to happen again. but you never know! it might just be having a day off

not many different things have been suggested; f8, try and get the options menu, boot antivirus, events history, thats about it! all normal, can't get any worse from doing that. no alteration of actual o/s files.

Edited April 15, 2013 by Ford

[dx100uk]

come on guys focus.

 

MS has just uploaded some updates

if the updte fails due to disc errors

 

vista home OS will fail to safe mode as the system files are suspect

 

reboot the PC

 

hit the F8 key till you get the safe mode options

choose safemode with cmd prompt only

 

at the flashing cursor type

 

chkdsk c:*/v*/f*/r [enter]

where * = a space.

 

 

it should then be ok

 

when it reboots [eventually]

 

make sure it has a WIRED Ethernet connection

 

then goto start

programs

windows update

 

and install everything it lists

[snowdragon]

hi dx, thanks, I tried that, pressed the f8 and got the screen for prompts, clicked the one you said, screen went black then a lots writing came up, screen went black then pc just rebooted into safe mode again, did not get a flashing cursor for me to type anything. the computer is an ACER DESKTOP, No bluetooth or wireless on it as far as I know, I run it through an ethernet cable, B/B provider at mo is Talktalk.I have done scans, run my spybot etc but it all comes back clear.I have not installed anything new at all, the restore came back last time saying unable to continue as it thinks I have installed something by looks of it. This all started yesterday when I went to read an email as when I went to open it my pc sort of froze and said not responding, then I got safe mode and have done ever since.I think the email may have had a zip document attached, I am not able to open these with this comp, so whether that has caused this I am not sure. I will keep you informed if I have any luck with anything

[postggj]

have you considered some boot drivers may be corrupted

 

have you tried loading in the windows disk and just do a basic install

 

it over writes the operating system without any changes to documents etc as its not a format

 

just a sugestion and i am crap with computers

[snowdragon]

I have not got a disc as am sure it did not come with one due to it being installed already, got the comp from PC world about 3 years ago, new

[dx100uk]

you can schedule chkdsk

 

click on [my] computer to see the drives

 

then right click on C:

properties

tools

disc check

tick the boxes

then reboot

 

dx

[unclebulgaria67]

I have not got a disc as am sure it did not come with one due to it being installed already, got the comp from PC world about 3 years ago, new

 

Yes these seem to do this these days.

 

If opening an email with a zip file attatched started the problem, I think there was a nasty virus included. I had a trojan virus which caused similar problems. The only way I resolved it was to run some new anti virus software in safe mode.

 

There are plenty of free malware removal tools you can download.