SSE promise £20 if they don't call back

[Michael Browne]

The energy company who will pay YOU £20 when they don't call back

 

Scottish & Southern Energy customers can now demand a £20 refund every time the firm fails to call back when it says it will.

 

In a bid to improve its customer service, the energy giant has said each time it doesn’t meet its five principles it will deduct the money from your bill.

 

The five principles are:

 

 

• calling you back when promised;
  
• never transferring you more than once unless you agree;
  
• giving you the opportunity to speak to a manager if you ask;
  
• offering support if you need help with your bills;
  
• and helping to save you money.
  

There is no cap on the amount of refunds you can get, but you must claim within ten days of the alleged service failure.

 

The money will be credited to your account balance, so you will see the discount when you next pay your bill — be it monthly or quarterly.

 

Pre-payment customers will see the money added to their card the next time they top-up.

Read more: http://www.thisismoney.co.uk/money/bills/article-2274248/Scottish--Southern-Energy-pay-customers-20-dont-back.html#ixzz2K81cItY4

[labrat]

bets on everyone who complains being told

 

"theres nothing on the system to say we promised a callback"

[Turning Worm]

Hopefully this is a genuine attempt at improving customer service. If so, then I take my hat off to them.