Halifax/fraud/inheritance money/internal investigation!!!

[lookinforinfo]

Have you checked the house looking for a will , or asked the bank if they have any documents of his held in their vaults?

If he had a family solicitor, a will might have been left there.

 

Why are you so sure there isn't a will?

[Hacked_Off]

The police are now refusing to do anything. There telling us to get the evidence from Halifax. Halifax won't give the forms over. Surely it's for the police to investigate!?

[Hacked_Off]

This morning I've checked my bank to find my balance is 0.

 

Which was wrong because I checked it last night and money was there.

 

I've transferred £50 from my savings account and it's eaten some up leaving £43.81. So I must have been overdrawn.

 

I've been into the bank to get whatever it is reversed.

 

I only have one direct debit and that has already left.

 

The account was showing five payments yesterday, two of them I know what they are. The other three was 39.87, 12p and £1.

 

They refused to reverse them staying " we can't until the payments leave"

 

I quoted the FCA stuff at her but she just kept saying the same thing.

 

I just upped and left.

 

She's wrong right?

[renegadeimp]

Yep. Completely wrong. The problem is that you dealt with a front desk rep who has no idea what theyre talking about. Remember, almost all bank staff are not fully trained in everything. Thats why you need to speak to the bank manager and refuse to leave until its sorted.

[Hacked_Off]

I'm waiting on a call from head office.

[BankFodder]

You should deliver a letter to the desk. Put everything in writing. Respond to everything in writing. Keep a clear papertrail

[Hacked_Off]

I think I know whats happened. Someone keeps trying to take loans out in my name. checked my emails and they appear to be broker fees. Head office havnt rang me, no suprises there, I have her number though so ill call her now.

[renegadeimp]

Get in touch with actionfraud. Get a crime number and the bank has to comply.

[Hacked_Off]

shes got me on hold now waffling on about "she followed correct procedure, we cant reverse earmarked payments" whats she on about?

[Hacked_Off]

shes now "phoning another department"

[Hacked_Off]

She's refusing to refund until the payments leave.

[renegadeimp]

You need to speak to a senior manager. The reps will just play pass the parcel as they are only allowed customers on the line for a set time.

[Hacked_Off]

she IS a senior manager

[BRIGADIER2JCS]

she IS a senior manager

 

Tell her to phone their compliance department for confirmation on the charge back requirements, I've done this with Natwest and it's been successful.

[Hacked_Off]

I hung up on her before I lost my rag

[Hacked_Off]

speaking to a manager now, not impressed. he didn't know what to say when I yelled stuff from the fca website...

[Hacked_Off]

They were putting m through to fraud and hung up!!!!! im absolutely livid

[Hacked_Off]

another one refusing to reverse....

[Hacked_Off]

I give up, they are refusing to refund it...costing me more on the phone than the actual refund.

[renegadeimp]

Time for a full complaint to their ceo. Follow it up with an lba or full complaints to the regulators.

[Hacked_Off]

Have done!

 

Considering transferring my bank account, if this is how halifax want to treat me then they can stuff it!!

[renegadeimp]

Halifax, santander and lloyds are the worst 3 in the country. They even beat barclays!

[Hacked_Off]

Having dealt with both, Barclays are by far the worst!!

[Hacked_Off]

Well, the money has left my account. It's gone to money warehouse. I believe they are well known for this kind if behaviour.

[Hacked_Off]

Had this from Halifax, not impressed!!

 

Thank you for taking the time to speak with me. I am concerned to hear about what's happened. We always welcome customer comments as it helps us to put things right for you.

 

My understanding of your complaint is:

 

Your account is earmarked with debit payments and you want to know who they are to

you do not recognise the earmarked payments and request to cancel these

 

Having looked into your concerns I understand you have three payments that are pending to debit your account. These are is (her grammar not mine) £1.00 to MWC loan, 12p to Active Security, and also £39.87 to MWSF. I am unable to stop these payments from being debited from your account. We can cancel the earmarked payments from being debited once we have received a fax from the companies in question stating that they no longer have an interest in these. The fax needs to be from the company on their letter headed paper.

 

Whilst we are unable to stop these payment debiting your account, you can get in touch with companies directly. They will be able to give you further information on the earmarked payments. After speaking to these companies, if they confirm the transactions as fraudulent then please call our fraud team. If these transaction are genuine and you wish to stop future payments to these companies then you can call our debit card disputes team and advise them which companies you wish to stop payments to in future.

 

blah blah blah

 

I hope I've explained why I believe we haven't made a mistake. I appreciate the trouble you have taken to get in touch with us. I'm pleased I've been able to resolve (really?) your complaint satisfactorily by explaining what has happened and I hope I have restored your faith in us. (er no)

 

blah blah blah

 

she's COMPLETLY wrong right? Her letter reeks of unprofessional, spelling mistakes, random capital letters etc.