compact laptop

[andrew1402]

Hi don't know if this is the right place but

 

i was told by computer repair guy that there is a consumer law on laptops etc white goods that warranty last longer than a year

 

i have a laptop i've had over a year that keeps heating up quickly

 

repair guy says could be fan or heatsink and would cost over £50 to fix

but he quoted an eu law 1999 something like that is there any truth in this?

 

if so can someone point me in the right direction.

[silverfox1961]

Hi

Under an EU directive, most electrical goods come with a two year guarantee however the UK Sale of Goods Act is far superior.

Any warranty offered by a manufacturer is in addition to your STATUTORY rights. This means that goods should be fit for purpose.

 

The seller is responsible. not the manufacturer (unless you bought it direct of course)

 

Contact the seller in the first instance and when they say it is out of guarantee, you could mention SoGA and see what they say

 

Did the engineer leave a report?

[rebel11]

Thread has been moved to correct forum.

 

Heres some more info:-

 

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES CLICK HERE

[silverfox1961]

Thread has been moved to correct forum.

 

Whoops sorry Rebel, schoolboy error there my not looking at what forum I was in

[rebel11]

No probs, hopefully Andrew can get a result and let us know how he gets on.

 

Whoops sorry Rebel, schoolboy error there my not looking at what forum I was in

[Gazette]

Hi don't know if this is the right place but i was told by computer repair guy that there is a consumer law on laptops etc white goods that warranty last longer than a year i have a laptop i've had over a year that keeps heating up quickly repair guy says could be fan or heatsync and would cost over £50 to fix but he quoted an eu law 1999 something like that is there any truth in this?if so can someone point me in the right direction.

 

THE HP COmpacts have a known problem for overheating. HP replaced my battery for free as well. I emailed HP customer services to complain at first. Then the CEO. Eventually got sorted.

[andrew1402]

what should i do first i got laptop from catalogue(VERY) should i contact them first or contact hp never done this before does it come under fit for purpose?

[dx100uk]

your first port of call is very under soga

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

if you still have an account or are still paying for it, all the better.

 

dx

[andrew1402]

can't see anything on these sites that give me more than warranty rights on items faulty or fit for purpose

 

i don't understand also

 

yes i am paying for it

purchased july 2010 statement .

 

it's overheating which is not fit for purpose

 

i think as it gets too hot to handle and a laptop should last longer than 2 years

and under limitation act 1980 faulty goods have up to 6 years does sound about right guys im not very good at letters to be honest never done this before.

Edited March 8, 2012 by andrew1402

[Bang!]

When I look at this thread I think of a 11.6/12.1 etc inch screened laptop - and not one made by HP/Compaq.

[silverfox1961]

Under the Sale of Goods Act, it will cover goods up to 6 years dependant on cost, expected lifespan and reasonableness

 

A laptop, to me as a 'reasonable' person should last a lot longer than that and I believe a court would agree with you.

 

If Very refuse to offer a repair or partial refund (you won't get a new laptop) you can quote SoGA at them, they will (probably) ask you to get an independant report (at your cost) and if that report says that the fault is in its manufacture then Very have a duty under SoGA to repair or refund (and refund the engineers report costs).

If, however, the laptop is deemed damaged due to abuse, you lose out as Very would be able to refuse you and you lose the engineers report costs

[rebel11]

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES CLICK HERE

 

can't see anything on these sites that give me more than warranty rights on items faulty or fit for purpose i don't understand also yes iam paying for it purchased july 2010 statement .it's overheating which is not fit for purpose i think as it gets too hot to handle and a laptop should last longer than 2 years and under limitation act 1980 faulty goods have up to 6 years does sound about right guys im not very good at letters to be honest never done this before.

[dx100uk]

i posted the soga link ...huh?

 

dx

[andrew1402]

do i have to write to them or can i email them(very)?.

[dx100uk]

secure should be ok

 

dx

[andrew1402]

what do you mean secure write or email them?

[dx100uk]

they can deny getting an email

 

but worth a try

 

dx

[locutus]

Personally I'd try mark.newton-jones@shopdirect.com (thats the ceo of the company that owns very)

[andrew1402]

thanks guys i'll see what happens.

[andrew1402]

UPDATE

 

contacted Mark Jones CEO of VERY

and this is what i got but don't understand depreciation charge is ?

 

I am emailing as I have been unable to contact you by telephone, concerning the email that you have sent to our Group Chief Executive.

 

Mark has asked that I deal with this matter personally on his behalf.

 

Please accept my apologies for the poor level of service you have experienced

and the inconvenience you have been caused as a result of this matter.

 

I would like to assure you that was certainly not intended.

 

I was disappointed to learn that the Dyson has proved to be faulty.

 

Our products come from reputable suppliers and we insist on strict quality checks being carried out before dispatch.

 

If a product develops a fault within the first six months of purchase it is reasonable to assume that the fault is inherent and has been there since manufacture.

 

This is not always the case, but it is reasonable to assume that it may be so and it is our responsibility to prove otherwise in these circumstances.

 

When a product is over 6 months old and develops a fault, it is no longer reasonable to assume that the fault has been there since purchase.

It is more reasonable to assume that the fault is a result of wear and tear.

 

In circumstances such as these the burden of proof is placed on the purchaser to prove that the fault is indeed a manufacturing defect

and not the result of either wear and tear or incorrect assembly.

 

If you are able to prove that the item is faulty under the Sale and Supply of goods to consumer regulations 2002,

you would have the opportunity to receive either a repair or a replacement.

 

Which option is chosen will be up to the retailer in the first instance.

 

From checking your account,

 

I can see that there has been no contact from you regarding the faulty Laptop within the first 12 months,

as we would have arranged for it to be inspected.

 

The Laptop is now 20 months old but on this occasion only I will arrange for this to be inspected

and if it can be repaired then this is the option that we would chose so long as it is uneconomical to repair.

 

If this is the case then we would collect the item with a depreciation charge.

 

I will arrange for the engineers to contact you direct, to arrange a convenient time for it to be collected for inspection/repair.

 

In the meantime should you wish to speak to me concerning the above

please do not hesitate to call me on the number below or of course you

can email me direct on kim.jones@shopdirect.com. I will be happy to help

you.

Kim Jones

Executive Consultant - Bolton

Shop Direct Group - Contact Centre

 

also ignore the Dyson part as don't understand why thats there.

[dx100uk]

good result then.

 

we'll deal with the silly words later

 

dx

[andrew1402]

anyone know much about this depreciation charge is it legal?still waiting for engineer to call though.

[dx100uk]

i think its mentioned in soga

 

dx

[gordonhutchison]

i think its mentioned in soga

 

dx

 

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