Hi all, Quick update to my original post to say that the mystery default has been removed from my credit file by Vodafone. My thanks to Lee for his assistance in this matter, also thanks to the other contributers on the CAG forum for all their assistance.

I'm not in a great position to help as I'm trying to reslove an issue at the moment too; once I've had an outcome I will be able to help fellow members

Start your own thread and post full details of your issue

Vodafone Web relations team email response number: #8733706

Thank you; email sent

Thank you; email sent

Thank you for that; email sent. I will update thread with ref no. when I receive a reply

Thank you for that; email sent. I will update thread with reference no. when I receive a reply

Even CCTV footage if it comes to it

keep reciept?

Live chat with one of their agents, at least it happens in real time and you dont have to worry about someone not being able to understand you and vice versa

love the post title

Been with Petplan for years, they're really good

+1

Would DSR (Distance selling regulations) be applicable here?