I appreciate that this is not an official Comet page, however i thought it would be best to highlight my mothers ongoing problems with Comet.
Maybe this will prompt an advisor from Comet to take this matter up.
I am writing this on behalf of my mother who has reached the end of her tether dealing with your company.
My mum purchased a washing machine from your Rochester store on the 25th April 2011, however the machine has developed a fault with the spin cycle.
This was reported to you in January and as such an appointment was made for one of your engineers to visit to fix this fault.
The engineer then ordered a part for the machine,
the engineer then returned with the wrong part and ordered another replacement.
Two weeks later the correct part arrived and your engineer fitted the part - - however the machine was still faulty.
My mum then called your customer service team and was advised that the part would need a couple of weeks to "settle in".
Perhaps you could explain how this item, a PCB by the way needs time to settle in?
My mother then called your customer service team to be told that there is no fault with the machine,
again how can a call centre employee diagnose that the machine works and is fit for purpose?
My mum then travelled to the store this item was purchased from and explained to one of your managers the problem,
the manager spoke with your customer service department and another appointment was made.
Almost three months have passed since the original call to request an engineer to fix the faulty machine,
last week an engineer was due to visit however we were told that he was sick and that he would call the following day,
this did not happen.
This prompted my mother to visit the store again to get help,
the store manager said that she was not able to get anywhere with this matter and that we would need to contact head office.
My mother has called your head office on numerous occasions and asked for a manager to call back
but nobody could commit to this and that directors do not speak to members of the public!!!!!!!
We are at a total loss what to do next and to rub salt in the wounds the calls my mother has made have been charged at a peak rate.
Upon further inspection of the receipt it would appear that the warranty on this machine expires on the 25th April 2012,
it is my belief that you are stalling so that the warranty expires and you will use this clause to fob my mother off again
My mother has lost all faith in your engineers and your company and therefore seeks a replacement of this item as she feels it is not fit for purpose.
We await correspondence from Comet however if this situation is not rectified within a reasonable time scale of seven days
we have no other option than to commence court proceedings against you.
To have a faulty washing machine that does not work for three months is totally unacceptable considering this item has an extended warranty paid for by my mother.
