Thx.

Thx but surely they have to prove that this was the case. Making assumptions is not proof. I know for a fact that I did not trap any cable in any laptop. Looks like I may have to go to the Retail Ombudsman.

Back in January (11th to be precise) I purchased an Apple Mac book Air M2 for the best part of £1200. I decided to buy from John Lewis (Brent Cross) to take advantage of the 2 year warranty. In mid May I noticed vertical multi colour lines had appeared on the left hand side of the screen. I returned the laptop to JL at the earliest opportunity I had which was early June (9th to be precise). I had not used the laptop for nearly 2 weeks however now there were horizontal lines on the bottom of the screen as well as the original vertical lines which were now even thicker on the left hand side. On arriving at JL the technical support chap had a quick look and then stated that it had been dropped. I strongly refuted this as I knew that as I work from home it had sat on my desk for the last 5 months. He continued to state that such damage was outside the manufacturers guarantee. He inspected it further and agreed that there was no physical damage he could see to the external casing and agreed to send laptop to their technical team for further examination/repair, but this could take up to 28 days. I asked why so long and he said that if I take it to the Apple store in Brent Cross they could do it in 14 days. I went straight to the Apple store. They took the laptop and sent it to their technical team. Within 14 days they returned laptop stating that laptop had a small crack at the bottom left of screen probably due as a result of charging cable getting trapped in laptop whilst closing. To fix would cost nearly £500. I immediately returned to JL stating consumer rights act that any fault which is discovered within 6 months of purchase is assumed to be present when the product was purchased and the onus is on the retailer to prove it wasn’t. JL sent the laptop to their technical team and within a couple of days returned stating that they found multiple micro cracks on the screen which is outside the manufacturer’s guarantee (see attached). I just want to know how best to proceed. Please advise. Apple and JL Service.pdf

No I was with him at the time he ordered it. We went to the web site and checked the different sizes available (80, 65 and 50cm) and ordered the 50cm. I have the web site details.

No it was not custom made. It was just a smaller size than the one displayed in their shop.

My wife and I purchased a set of chandeliers from K Furniture on 11 Mar 2023. The one in the store was 80cm size but we wanted 50cm which the sales assistant said they would have to order in. A week later it arrived at the store and I collected it. Took it home and we decided that it was bigger than we thought and wanted to return it (20Mar23). Chandeliers were taken back to shop packaged exactly as we had received it. The assistant stated that because it had been ordered in and it was not part of their stock it could not be returned. He pointed to the Cancellation section in their T&C - 'Once you order goods from us, due to allocated stock you cannot cancel the order unless we are in breach of our obligation to you.' (full T&C's attached). Please advise. CamScanner 03-20-2023 21.38 (1).pdf

Back in August I booked a BA flight to Nigeria through a company called Travel Up. The plan was to visit my parents. I had booked to leave London on Nov 11th and return on 29th Nov. The flight cost me £550. In Sep both my elderly parents contracted COVID and my 91year old father died. My mother thank God has since made a full recovery. My fathers burial is scheduled to take place on 4th Dec. I contacted Travel Up and informed them of my situation and the need now to rebook my flights. I now requested to leave around 25th Nov and return around 12th Dec. Travel Up informed me that in order to change the dates I would need to pay an additional fee of £350 due to the increase in ticket prices for the new dates. I was under the impression that it was BA policy that if a passenger has a bereavement in the family then flight dates can be rescheduled and any additional fees would be waived. Does anyone have any further information to support this as I have tried contacting BA as well as searching the web without much success.

Since being on furlough I have taken time to address certain issues. One of which is reviewing my bank statements and direct debits and I noticed that my electricity/ gas bills are in the region of £400 per month. I believe that because my readings have been continually estimated this has led to very high bills. I spoke with the energy company concerned (Scottish Power) and they had a higher elec reading on record (taken back in Nov 2019) than the current reading (which did not make sense). They agreed to monitor the reading for a week to see how much elec I actually consume. This will then be used to determine what refund (if any) is due. My question is that if I prove that I have been over paying for my elec, how far back can I go to claim a refund?

My wife attends Middlesex University one morning when she was running late she quickly parked and called the parking mobile line. She received the text message confirming that payment for parking had been received for the day. When she returned to her car she saw a parking ticket. We challenged the ticket enclosing proof of payment and the text message received on the day. Barnet rejected the challenge (see attached) due to the fact that my wife incorrectly entered her registration number (she missed off a digit). Is there anything we can do? Parking ticket.pdf

Thank you for the responses so far. My issue is the following- at no point when I purchased the ticket was I told that it was non refundable- I was never given an option to purchase a refundable or a non refundable ticket. On the contrary when I cancelled the flight and requested a full refund at no point did any of the BA staff inform me that the ticket was non refundable. Three staff members (each senior than the next) attempted to refund monies back onto my card. I was told that it was 'the system' which prevented the refund not the fact that I purchased a non refundable ticket - which I'm sure they would have readily revealed if indeed that was the case.

Hi I wonder if anyone out there can be of assistance. Just over 2 weeks ago it was my daughters christening. A very good friend of ours is a priest and he agreed to perform the ceremony. He actually lives in Texas and has visited UK on numerous occasions so we were thrilled when he said that he would pass through UK (perform baptism) on his way back to the US after visiting Nigeria. The christening was actually scheduled to take place on the day that he was arriving (1.30pm). As the flight touched down at around 7am we thought that would allow plenty of time. He secured the necessary transit visa and when he touched down at Heathrow he called to let us know that he had landed. An hour later (around 8.30) he called to inform us that the booking agent in Nigeria had made an error with the return flight. Return flight had been booked for 09:45 the same day. He tried changing it but the problem was that he needed to pay a surcharge but the American credit card he possessed was not able to process the fee. I said that I would pay but the airport officials said that I could not do this over the phone- only in person. Around 9.30 am I rushed over to Heathrow and made my way over to the excess fee desk. I explain the situation to the desk attendant and provide the Fr’s details and flight reference no. The attendant informed me that a new return ticket would have to be issued with a return flight either that afternoon at 2pm ($200) or the next day (£881). We opted for the next day as the christening was happening 1.30pm that very afternoon and there was no way that he would have made the 2pm flight. Before he authorised me to purchase the ticket he was confirmed that purchasing the ticket would allow him through. I purchased the ticket and waited for him to come through. I waited and waited. Around 10.30 I called him and he informed me that Immigration was not allowing him through. When asked why the immigration officer told him that a visa does not automatically allow anyone into the UK and that she has the authority to reject any visa and that she is using that authority now. He was told that he would be leaving on the next flight out to the US and that he could either leave peacefully or she would instruct her colleagues to bundle him onto the flight. I was shocked and could not believe it. No explanation was provided. In fact I spoke with Fr when he arrived back in the US and he told me that there were other junior immigration officers present that were sympathetic and when the senior officer left the room they apologised profusely and informed him that this particular immigration officer was anti cleric. Fr was put on the 2pm flight and I rushed back to the church and arrived an hour late for the service. Luckily our resident priest had been kept in the loop and had agreed to perform the service (solo). However before leaving the airport I had instructed BA to cancel the ticket and demanded a full refund. They tried to refund the money back onto my card but said that as the flight was paid in dollars it was causing problems (not sure why exactly). In fact no less than 3 members of staff (each more senior than the next) had attempted to give me a refund but ‘the system’ was not allowing it. They were only able to refund £87 for some reason. The rest they couldn’t do. I was provided with a customer service number which I tried later that evening only to be given a reference number for the issue. I have since received a response from BA- see below. Any advice would be greatly appreciated. I think I probably have a strong case for the mere fact that Fr did have all the necessary papers and secondly I had cancelled the flight and BA had already attempted to give me a full refund. However before I respond I would like to know if there is anything else I can say. Thank you.

Actually- it may even be longer than that. I just confirmed that the house was actually purchased in 1974 and tenant died 20yrs after and son has been there for last 20 yrs- Wow time does fly when your having fun.

My parents are very elderly (mother 80 and father 93)- they say that the agreement was with the mother but this was years ago and they are unable to locate it. At the time of the mothers death the son was living in Philippines and rushed over with bride in tow once he learnt of his mothers demise. There is no agreement with the son.

Thanks for the response. On both occasions my parents informed them and gave sufficient warning that work would be conducted on the premises. On the first occasion (ie central heating) the wife agreed and allowed work to be conducted. They even agreed to the double glazing to be done but when the workmen arrived the husband refused them entry.

Thank you for your response.