Refund requested and refused by K Furniture

[Neo1]

My wife and I purchased a set of chandeliers from K Furniture on 11 Mar 2023.

 

The one in the store was 80cm size but we wanted 50cm which the sales assistant said they would have to order in.

 

A week later it arrived at the store and I collected it.

Took it home and we decided that it was bigger than we thought and wanted to return it (20Mar23).

 

Chandeliers were taken back to shop packaged exactly as we had received it.

The assistant stated that because it had been ordered in and it was not part of their stock it could not be returned.

 

He pointed to the Cancellation section in their T&C -

'Once you order goods from us, due to allocated stock you cannot cancel the order unless we are in breach of our obligation to you.' (full T&C's attached).

 

Please advise.

CamScanner 03-20-2023 21.38 (1).pdf

[dx100uk]

it was custom made they are not legally obliged to give a default refund but could give you a credit note to same value.

 

dx

 

[Neo1]

No it was not custom made. It was just a smaller size than the one displayed in their shop.

[dx100uk]

which was custom made to your requirement 50cm

unless your can prove they simply ordered it in...from someone else

 

gonna be a diff one to sort 

[Neo1]

No I was with him at the time he ordered it. We went to the web site and checked the different sizes available (80, 65 and 50cm) and ordered the 50cm. I have the web site details. 

[dx100uk]

thank you.

 

however.

3 hours ago, Neo1 said:

Took it home and we decided that it was bigger than we thought and wanted to return it (20Mar23).

 

as this was an instore order, that removes your rights to simply reject it in under 14 days for no reason.

 

as it is not faulty (within 30 days) they are not obliged to refund you but could offer a GOGW.