Does anybody have the email address for Wonga to setup repayment plans?

[zarlak]

As title says, looking for the email address so I can get in touch with Wonga preferably to somebody who knows what they are doing although I accept this might not be possible... so that I can set up a repayment plan with them.

 

Regards

[robjam1969]

Hi zarlak

 

I get the impression you have to wait until they get the message as they are always unhelpful to start off with. There are some posts on the forum for their head honchos email address a guy called errol damelin, writing to him seems to work sometimes.

[chez60]

As title says, looking for the email address so I can get in touch with Wonga preferably to somebody who knows what they are doing although I accept this might not be possible... so that I can set up a repayment plan with them.

 

Regards

 

 

Hi zarlak

 

These are the ones I have been using to start a repayment plan up

 

errol.damelin@quickbridge.co.uk

john.hegarty@quickbridge.co.uk

victoria.mukungu@quickbridge.co.uk

 

and I got one which I feel is a result ......Hope it help you Good Luck

[Gram1]

Hi

 

Email your offer to balanceoffer@wonga.com Quote your Reference number and give them details of how much you want to repay over what length of time. Tell them that you know of other people who have been sent very generous offers of settlement figures by them and that you are also interest in taking up this offer.

See what they say in reply. They should get back to you in a couple of days.

[crispybacon]

Hi Zarlak

 

I am in exactly the same position as you. Have already had the threats and intimidation (accusing me of fraud etc).

 

Eventually I got given this email address: debtmanagement@wonga.com

 

Lets compare notes and see how we get on!

 

Best

 

Crispy

[Jamie Kingston]

Crispy, any news on this email address debtmanagement@wonga.com - does it work?

[crispybacon]

Well I've had no bounceback message but no reply either. Will give them a couple of days and then email all the email addresses I can find on here

[Shawn420]

Dear friends,

 

i thought let me share my experience.I had a debt with wonga 820 pound i think,and i couldnt pay it back.I received automated email stating that i own themmoney and etc.(You know the standard email.).They tried to ring me but i couldnt answer during working hours.iI received about 1 email on a daily basis and got 2 calls.I emailed them back and explain that i am unable to attend the phone or i will face the boot from my gaffe.Then they stopped calling and everything went through email.They didnt threath or anything they been polite.So we made an arrangement that was suitable for me .I offered 6 payments of ... and they offered me 8 payments of ....they send me the plan and all and thats it. :/

 

Couldnt believe it went that easy,i was just about to tell them my rights and all but i remained polite and calm and gentle.I think it helps to remain calm and polite :/

Thank lord it saved me hassle!!

Dear xxxxx,

 

 

Thanks for your email.

 

 

We have set the following repayment plan on your Wonga account (00000xxxxx), please see below;

 

.ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal{margin-bottom:.0001pt;font-size:11.0pt;font-family:'Calibri','sans-serif';}.ExternalClass .ecxMsoChpDefault{;}@page WordSection1{size:612.0pt 792.0pt;}.ExternalClass div.ecxWordSection1{page:WordSection1;}

Stage

Installments

Amount

Due Date

1

1

£xxxx

15 Sep 2010

2

1

£xxxxx

15 Oct 2010

3

1

£xxxx

15 Nov 2010

4

1

£xxxx

15 Dec 2010

5

1

£xxxx

15 Jan 2011

6

1

£xxxx

15 Feb 2011

7

1

£xxxx

15 Mar 2011

8

1

£xxxx

15 Apr 2011

 

 

Our chosen method of repayment is via debit or credit card registered as your primary card online. If you need our bank details to arrange a payment plan, please use the details below:

 

Bank: HSBC Bank

Account No: 21544926

Sort Code: 40-06-09

 

Reference No: xxxxxxxxxx (please ensure you quote your reference number with all payments)

 

As long as payment plan is maintained and completed in full, all interest and charges will be frozen. Should your payment plan default, all accrued interest will be added to your outstanding balance and we will be seeking full repayment.

 

We hope the above information has been helpful.

 

 

Kind regards,

 

 

Collections Department

0844 842 9109

[nortel]

**deleted**

Edited August 20, 2010 by nortel
duplicate post

[nortel]

I also found Wonga quite easy for some reason, at lot easier than some peeps on here.

 

I kept getting the misssed payments emails so I kept replying with an offer of payment. After getting no response i forwarded the emails to collections@wonga.com, customercare@wonga.com and errol.damelin@wonga.com always saying the same thing :

 

1. The number of emails I had sent trying to resolve the matter

2. The fact I will not enter into a verbal conversation over the telephone

3. The payment arrangement I was offering, which was over a 12 month period and would only be made by standing order

4. I would not be paying any more than the loan amount and the original amount of interest

5. And a small paragraph regarding how ineffective their customercare department was in helping me in my financial crisis.

 

After email number 5, in a 5 day period they accepted. I have it all in writing, its on my account on wonga.com and ive not heard anything since. Happy days.

[robjam1969]

Balanceoffer@wonga.com seems to get you through to their 'special offers' dept. Gram mentioned it above but seems to allow you to just pay back what you owe.

[nortel]

Looks like I spoke too soon.

 

This morning I recieved an email and a missed call fom Wonga saying I have not stuck to the payment arrangement (even though I have) and now the full balance is due.

 

Any advice on a suitable response?

[Shawn420]

Hi did u had the repayment plan in writing and what did they told u how will u be making payments??

 

Regards

[nortel]

Hi did u had the repayment plan in writing and what did they told u how will u be making payments??

 

Regards

 

Yes, I had it written down exactly as you had in your post above. The payments were made via standing order as also agreed in their Payment Arrangement email.

[Shawn420]

O thats why maybe,

Do you think the money has reached them on time before the deu date.If i had to make a payment on the 15th and the amount leaves my account the 15th it will reach late there.What i have done is i had requested them to change the date to 16th wich they agreed straight away.I have another account wich i rarely use.I gave them the details for that account and as soon i get paid on the 15th i go and put the amount in the other account.

Have a word with them they are from monday to friday there.

 

I never received a letter or call from them again.

[nortel]

The payments would have reached them in time. The payments were all made a week before being due.

[Shawn420]

If u have proof and everything then there is nothing to worry he,just tell them that u did stick to ur plan

[nortel]

If u have proof and everything then there is nothing to worry he,just tell them that u did stick to ur plan

 

How watertight are these plans though? Can they just stop it for no reason?

[DOC8207]

Finally managed to come to an arrangement with Wonga, although it was hard work!

 

I took Nortel's advice from the post above and insisted I would only pay back the original loan plus one months interest by standing order.

 

They were looking for £742 from me for a £200 loan but have now agreed to accept the £200 plus £66 interest over 2 months as full settlement of my loan.

 

Thanks Nortel for your post above - I recommend anyone who is having problems with Wonga takes this approach.

[sillygirl1]

Playing them at the email game giveds you a lot of ammunition, if they send emails saying you have breached your agreement send them a copy of the statement highlighting the payment to them.... simple! You will have proof by the email trail you have tried to come to an agreeement should they dare try the court route.

[zebedy1967]

I just made a payment plan with them to pay off an outstanding debt,I had to phone them as all emails went unanswered, when i asked for the details to be sent to me in writing they refused and said they couldnt do it,

Im just worried that they wont keep there word and take more than what was arranged ,

[help45]

HiI have made an arrangemement with them but did not give them my card details. I got them to give me their bank account details and have arranged to pay them that way, so that they cannot take money out when they feel like.I actually found these easy to come to an arrangement unlike some of the other payday loans I have recently had to contact in order to make an arrangement.

[Emmilemmi]

Dear friends,

 

i thought let me share my experience.I had a debt with wonga 820 pound i think,and i couldnt pay it back.I received automated email stating that i own themmoney and etc.(You know the standard email.).They tried to ring me but i couldnt answer during working hours.iI received about 1 email on a daily basis and got 2 calls.I emailed them back and explain that i am unable to attend the phone or i will face the boot from my gaffe.Then they stopped calling and everything went through email.They didnt threath or anything they been polite.So we made an arrangement that was suitable for me .I offered 6 payments of ... and they offered me 8 payments of ....they send me the plan and all and thats it. :/

 

Couldnt believe it went that easy,i was just about to tell them my rights and all but i remained polite and calm and gentle.I think it helps to remain calm and polite :/

Thank lord it saved me hassle!!

Dear xxxxx,

 

 

Thanks for your email.

 

 

We have set the following repayment plan on your Wonga account (00000xxxxx), please see below;

 

.ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal{margin-bottom:.0001pt;font-size:11.0pt;font-family:'Calibri','sans-serif';}.ExternalClass .ecxMsoChpDefault{;}@page WordSection1{size:612.0pt 792.0pt;}.ExternalClass div.ecxWordSection1{page:WordSection1;}

Stage

Installments

Amount

Due Date

1

1

£xxxx

15 Sep 2010

2

1

£xxxxx

15 Oct 2010

3

1

£xxxx

15 Nov 2010

4

1

£xxxx

15 Dec 2010

5

1

£xxxx

15 Jan 2011

6

1

£xxxx

15 Feb 2011

7

1

£xxxx

15 Mar 2011

8

1

£xxxx

15 Apr 2011

 

 

Our chosen method of repayment is via debit or credit card registered as your primary card online. If you need our bank details to arrange a payment plan, please use the details below:

 

Bank: HSBC Bank

Account No: 21544926

Sort Code: 40-06-09

 

Reference No: xxxxxxxxxx (please ensure you quote your reference number with all payments)

 

As long as payment plan is maintained and completed in full, all interest and charges will be frozen. Should your payment plan default, all accrued interest will be added to your outstanding balance and we will be seeking full repayment.

 

We hope the above information has been helpful.

 

 

Kind regards,

 

 

Collections Department

0844 842 9109

 

Hi I'm in the same position ive emailed all their email addresses to ask for a repayment plan

Did the above work out for you or did they pester you in the end I'm just hoping they accept my plan

[KOWENS132]

I used the balanceoffer email and explained I was having payment problems,would they allow me a different payment method,repayment plan etc I owe £147.97 but didn't want to defer. They have been great and are letting me pay £49.33 a month for 3 months by standing order with no extra charges and interest. All conducted by email and very helpful.

[freeofdebt]

Hi can you tell me the email address to email them with and should I email them before the date my loan is due?