Im gobsmacked a RESULT

[whirlwind]

Just phoned Barclays to ask how i go about getting copies and the nice lady said she could pop them in the post for me

She asked how long back I wanted to go and I told her from March 2000,

(Im sure I heard her fall off her chair)

She then asked why I needed the statements

Told her I needed to prove income for financial reasons :twisted:

She said there will be a one off £5 fee for all the statements as they were made on a single request and it would take 7/10 working days to get them to me

We wait and see now

[whirlwind]

Hi

Quick recap

6 years fees totalling £150

Statements requested over phone 10th March

Statements received 15th March

First letter sent 16th March

========================

Standard reply recived 24th March from Ali Leary

Thank you for you complaint we will look into it and get back to you within 14 days blah blah blah dont hold your breath

 

26th March Letter recived from Karl Voller

Im sorry you feel our bank charges that YOU have incurred are unfair and represent a penalty, I note you are claiming a full refund of 6 years charges,you mentioned various laws which you say supports your veiw.Barclays are aware of all the information you have drawn to our attention,I must inform you however that we disagree with your leagal analysis.

they then go onto say when i opened the account I had a copy of their Tand C which conforms with the banking code blah blah blah

 

PUTTING THE ABOVE ASIDEON THIS OCCASION,I CONFIRM I AM WILLING TO REFUND YOU INFULL, I HOPE THIS IS ACCEPTABLE

if it is please sign the enclosed form and return to me IN THE PREPAID ENVELOPE PROVIDED and i will credit your account direct

 

if you wish to discuss the matter please contact me on my direct line 0207116 5554

Yours sincerly

Karl Voller

Customer relations manager

++++++++++++++++++++++++++++++++++++++++++

A shame Nationwide are not as quick ehh

 

THANKS GUYS

[maestro451]

excellent news, is it possible you could share with us the letter you sent because the standard one in the libary doesnt mention any laws?

[Janet-M]

great result .. why are you gob smacked did you not think you would get them when you started lol . This will inspire others to fight on for whats theirs.

[Bovvered]

Congrats Whirlwind!!

[whirlwind]

Thats just it I sent the standard letter from the libary

Im gobsmacked as I thought it would take a lot longer than it has, hope they are as quick with my husbands claim, I sent his letter off on Friday, mind you hes claiming £1750 back so I think his may take a bit more pursading than my £150

[omollmeg]

Excellent news Well Done!!

I'm still waiting on larger amount like you husbands..

Fingers crossed.

[amulrooney]

Interesting. They have given you 100% of your charges back, but offered me less than 50%. They have taken £1360.00 from me over the past 6 years and offered £520 back.

 

Cheeky gets.

 

Let the games begin!

[whirlwind]

This topic was closed on 03/06/19.

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