This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Thats just it I sent the standard letter from the libary Im gobsmacked as I thought it would take a lot longer than it has, hope they are as quick with my husbands claim, I sent his letter off on Friday, mind you hes claiming £1750 back so I think his may take a bit more pursading than my £150

Hi Quick recap 6 years fees totalling £150 Statements requested over phone 10th March Statements received 15th March First letter sent 16th March ======================== Standard reply recived 24th March from Ali Leary Thank you for you complaint we will look into it and get back to you within 14 days blah blah blah dont hold your breath 26th March Letter recived from Karl Voller Im sorry you feel our bank charges that YOU have incurred are unfair and represent a penalty, I note you are claiming a full refund of 6 years charges,you mentioned various laws which you say supports your veiw.Barclays are aware of all the information you have drawn to our attention,I must inform you however that we disagree with your leagal analysis. they then go onto say when i opened the account I had a copy of their Tand C which conforms with the banking code blah blah blah PUTTING THE ABOVE ASIDEON THIS OCCASION,I CONFIRM I AM WILLING TO REFUND YOU INFULL, I HOPE THIS IS ACCEPTABLE if it is please sign the enclosed form and return to me IN THE PREPAID ENVELOPE PROVIDED and i will credit your account direct if you wish to discuss the matter please contact me on my direct line 0207116 5554 Yours sincerly Karl Voller Customer relations manager ++++++++++++++++++++++++++++++++++++++++++ A shame Nationwide are not as quick ehh THANKS GUYS

Hi Rang my branch Monday last week for statements Yesterday Letter came to say statements were waiting to be collected so I went to get them Added up all charges for returned dd, unpaid standing orders,interest charged,unauth owerdraft fees, and it comes to £1541.24 LETTER SENT FIRST THING THIS MORNING BY REG POST Will keep you informed

Just phoned Barclays to ask how i go about getting copies and the nice lady said she could pop them in the post for me She asked how long back I wanted to go and I told her from March 2000, (Im sure I heard her fall off her chair) She then asked why I needed the statements Told her I needed to prove income for financial reasons :twisted: She said there will be a one off £5 fee for all the statements as they were made on a single request and it would take 7/10 working days to get them to me We wait and see now