I was caught shoplifting from a Sainsbury's earlier in the week, huge mistake I know. Does this mean I can't order my groceries online from Sainsbury's too?

Hello (I'm new here!) can anyone please tell me whether this was successfully overturned? https://www.consumeractiongroup.co.uk/forum/showthread.php?472401-Euro-car-parks-PCN-Trinity-Street-Bolton-BL3-6DH.&p=5107713#post5107713 I have had a letter from the same place, for the exact same reason. I have stupidly left it until what I thought was the day before two weeks since the letter arrived (but i now see is the day AFTER the 2-week deadline date specified on the letter. DOH! I am currently off work with mental health issues, which is not helping!) Have not had one of these for a long time (had one on Middlebrook, when I was on yellow lines outside a shop whilst collecting a balloon display on a windy day! Just sat tight and ignored- but I understand the advice now is to not do that) and am very anxious! Thank you TWrecksX

I was in a rush for a charity event, which the irony of the whole situation. I didn't have the change for the second set of chocolates (£2) I just walked out with them. I was taken into a small room and after being given a talk on not doing it again I wasn't banned or given anything to sign, as I was told it wasn't worth the hassle given the extent of the items, and was just given a verbal warning. However on a paper they wanted my address, will I be getting any fines in the mail, or third party fines? If so would I have to pay it?

Hi, I've been in a long running saga with Idealworld over a faulty Xhose. I owned it for 2 years and 2months when it fell apart (the inner expanding sleeve parted from the fixing). There is no one that repairs these hoses I contacted IW and said I want a replacement and they said it's over a year old - bug off! I've tried Resolver to see it that would help (as it did when I used it on NatWest) and we had a dialog over 6 months where they offered me exactly 4/6 of the original price of£56 and then they went silent. A month ago I was told by ConsumerGAA (which is what you get instead of Trading Standards) to write to warn them that I would take them to the small claims court - the deadline has passed and nothing has happened now I either have to back off and right off the money or risk taking them to court and the debts that it could incur Thoughts?

Hello, We received a PCN for parking 2 hours 21 minutes at Greenwich Shopping Park. I appealed, as I believed it was a mistake as we understood the time limit to be 3 hours. They rejected the appeal, explaining that on a match day the maximum stay is 1.5 hours. There was nothing to indicate that it was a match day when we entered the car park. We also checked the shopping centre website before making our journey (greenwichshoppingpark.co.uk) which advertises 3 hours free parking. It also does not mention match days. We drive a fully electric vehicle, and planned our journey around stopping at this car park to recharge so we could make it back home! This is my appeal: Dear Sir or Madam, I received a parking fine explaining that I entered the Greenwich Shopping Park car park at 16:11 and left at 18:32 - a total of 2 hours 21 minutes. It clearly states on the website (greenwichshoppingpark.co.uk) that parking is free for 3 hours. We checked this before making our journey. I believe the charge has been made in error as we did not exceed the 3 hour time limit. Yours faithfully, (My name) In their reply they have provided a POPLA code. They have extended a discount period until 16/02/2017 which is £40, and £70 after. Should I make an appeal to POPLA? Any advice is most appreciated. Thank you.

I received a parking charge notice from UKCPS on the windscreen of my car which was parked in a co-op car park. The PCN is for £100 (£60 if paid within 14 days). for leaving the site. Apparently I was seen by the parking attendant parking up and walking off site. I appealed the charge on the grounds that we purchased good from the store on the day and that the parking attendant had ticked the Parking Charge Notice inappropriately as the tick was outside any of the boxes on the paperwork. UKCPS rejected my appeal on the grounds that there are signs which clearly state that persons using the site must stay on site for the duration of the stay? No photographic evidence has been provided! They have given me the option to pay or appeal to the IAS. What should I consider doing? Any advice gratefully accepted.

Hello, I received a PCN from smart parking on 12/12/16 which states that I allegedly breached the t&c's within the shopping park. Contravention = "over free time". I have read through other similar threads and am planning to reply with the following: xxyyy is not compliant with the POFA so no keeper liability has been created. Do not contact me again or a complaint of harassment as both a criminal act and a civil tort will be made"... as helpfully posted in one of the threads I came across. Just want to know if this is the best thing for me to do please with my own situation? Thanks in advance

Waitrose Online Shopping:- Do they give a stuff about your refund for an unsuitable returned item? I think not and you won't get a refund easily if my experience is anything to go by. Is this Company Policy or is it the Store Manager who can't or won't manage? I made an online order which arrived in early February, an item was substituted I was offered 2 salmon fillets instead of the 4 that I had ordered. I refused the substitution as we are a multi person family, the driver told me I would get the substituted item credited back within 7 days, (£5.99). This did not happen, I contacted Customer Services via email, (I always do everything in writing as phone calls are easily forgotten), they said the refund would happen within a further 7 working days and they would contact the local store. Another 7 days; nothing! I again contacted Customer Services (the same agent) by email they said they had contacted the store who would credit my card withion 5 to 7 days and the Store would email me confirming that. Guess what? Nothing! So, one month from the initial order delivery, I made copies of my order, my emails and my card account and went out of my way to the Store and explained the issue to a Customer Services Supervisor who then refunded me the £5.99 in cash, plus £15.01 for my expenses, i.e. paper ink, diesel and my time with a "Sorry" She took all of the paperwork from me and said I would probably get a phone call from her manager to find out more. Have you guessed? No I didn't! I honestly believe that if I had not chased them, I would have had £5.99 appropriated from me with the apparent intention of permanently depriving me of it. There has been more than a little negligence in that way they have dealt with my money but at what level? So to date I have been refunded my costs, (barely) and a verbal sorry from a supervisor, nothing else. What did I expect? At least a verbal or written apology and explanation from the Manager as to why the Store failed me. So, no more online shopping because I can not trust Waitrose to do the honest thing without a fight or the right thing in hindsight. Can you? There are other supermarkets out there.

Tesco are seemingly intent on annoying absolutely everyone in the UK at the moment. So what are they up to now? Well, they’ve just announced that, from 23rd July 2015, the minimum basket spend for those of you who shop online for groceries, will change from £25 to £40. Of course, you can still spend below that amount, but if you do, you’ll find yourself paying the £4 surcharge. http://www.bitterwallet.com/tesco-up-minimum-spend-for-online-shopping/86484

Hi all, I have just received a PCN from Smart Parking for "the alleged breach of advertised terms and conditions within GREENWICH SHOPPING CENTRE CHARLTON on 21 April". It arrived within the 14 day period of the date of the alleged breach. They are "invoicing" me for £70, reduced to £40 if paid within 14 days. The PCN shows two photos from their ANPR (?) system - one of me entering the car park, and one of me leaving it some 3 hours and 33 minutes later. The parking T's & C's allow 3 hours of free parking. The car park was only half full when I returned to my vehicle to leave. I have read many of the threads in this forum during the past 24 hours, including a recent one regarding Smart Parking Ltd and ASDA. All of the comments and advice that I have read are of great help. Could you please clarify my position, in your opinion, regarding the £40 fee, the 14 days, et al. NB - there is no mention of POCA 12 or section 4 (hope I have those correct), nor any mention of VAT on the "speculative invoice". Many thanks in anticipation.

Hello. Sorry for my bad English I have an account with littlewoods and I saw they charge me every month : Shopping Insurance Covers Your Purchases + Payments. if I pay £60 on my account amount get less for £53 because they charge me 7£ for this thing. So is that something like PPI?

Hello, I have received a final reminder letter from UKPC (offence in May 2014) as I was "not parked correctly within the markings of the bay or space". The letter is addressed to my personal name and a photograph of the parked car. I have not replied to any previous letters. They are requesting an £80 charge. Can you please give me some advice?

they should be closed down!!! by the regulators using indian call centres to ring on unavailable or withheld or untraceable international number then leaving an 0800 number to 'further' their UK business. truecall box does its job but 41 calls in 3months!!

My elderly father with limited income has been house bound since January 2014 as he lives on the first floor and there is no lift. He has been waiting several weeks for a physio therapist to visit to help him with the stairs and has no idea when one will be able to visit. He needs someone to do his shopping for him once a week. Social services can't do it and Age UK you have to go onto a waiting list. Is there any other way that he can get help with shopping? Thanks.

It's been announced that from June 2014, companies will no longer be allowed to use expensive 084 and 087 numbers when customers call them. Instead, consumers will only pay the same rate they would to call a standard landline number. Other changes announced are also good news for consumers. The DSR are being 'upgraded' to allow 14 days instead of 7 for you to inspect and return goods. And to top it all off, online stores will no longer be allowed to pre-tick boxes for additional products such as insurance or 'add-on' goods. On the flipside, there are changes to refunds under the DSR. Retailers now no longer have to provide a refund until they receive the goods back. The exception to this though is if the consumer provides proof of postage, at which point the retailer must process the refund regardless of them receiving the goods back or not. A slightly 'dangerous' addition is also that retailers can deduct from a refund if they deem that a returned product has been used. http://www.bbc.co.uk/news/business-25355758 Overall, a good benefit to consumers, but there are some things to watch out for when returning goods under the DSRs

Seems stores are now going to be charging us for plastic carrier bags. Whilst I have no problem paying for these, I object strongly when these bags are plastered with the logos of the stores. IMHO, they should be paying ME to do their advertising. Anyway.. having a fair old stock of plastic bags anyway, I have knitted/crocheted my own bags out of these. They are far stronger and none of the logos show There are plenty of knitting patterns available if you google them, but these two links have proved to be useful. http://www.dailymail.co.uk/femail/article-450744/Knit-shopping-bag.html http://plasticisrubbish.wordpress.com/2008/09/11/knitting-with-plastic-bags/ And I have attached a pdf for a crocheted bag. [ATTACH=CONFIG]46859[/ATTACH]

Had this shared to me on FB so I thought I would share it with you lovely lot. IF you don't like swearing, stop the video as the credits roll. If you don't mind, let it run. The end is classic. http://www.youtube.com/watch?v=RKsGKERivTQ

Hi I placed an order with Select Fashion online on 19th June; they took money from account on 20th June. I was informed the order would be delivered within 5-7 days, but it never showed up - I called them - no reply, I emailed them - no reply, so I sent them a message on facebook and they replied with excuses about moving warehouse etc, eventually my order turned up yesterday (3rd July - 14 days after the original order) However i am missing 2 items and instead I have 2 items that i never ordered! So i sent them a message on facebook as this is the only time I ever get a response - they called me back this morning. I do not even want the missing items now as I am fed with waiting, so I asked them to refund me the items that i am missing but they said they will not refund my items until I send the incorrect items back, but i have to pay the postage! I want to know what my rights are? I paid for items but they have failed to deliver them. It's not my fault they have sent the wrong items, I am happy to send them back but not at my cost.

When i was 14 years old, i got caught shop lifting from tk maxx. They took me into a back room and took down my name, address and other details. The police well called and dropped me outside of my home with a document explaining what had happened. Then i got a letter in the post for a £40 fine, i paid it and nothing else has happened. A couple of years later ( now ) i was thinking will this be on my record and stop me from getting a job ?

Orderd my ususal online shopping last night as usual totalling £125.39 with a delivery slot of 1-3pm I waited and waited, no shopping arrived so I rang the store and they said "your payment was not authorised by your bank" ummm dont think I would do a shop without any money in my bank so I rang the bank who kindly told me.......YES ASDA did take the money for my shopping the total of £125.39 at 8.02am today and gave me the authorisation number of the transaction. The guy even said there is nothing on my account whatsoever that would stop a payment going out. Went on my online banking account and YES ASDA has taken the money out of my account!!!! Armed with this info I rang Asda home shopping who basically just didnt want to know!!, asked why hasnt anyone rang me from the asda to tell me there was a query with my shopping order (VERY BAD CUSTOMER SERVICE), Got a reply "Oh really". Asked to speak to a manager to wherre as my money gone to be told, (after 5 minutes on hold) Manager has gone on lunch and will call you back on his return.......STILL WAITING. I have spent most of the day ringing ASDA but to no avail as cant get through as they say on their AUTO " We have a high number of calls but will answer as soon as a customer service rep becomes available" ... I wonder why, I wonder why I just want my bloody money back as Natwest told me ASDA have taken it out of my account even checked this info twice, also can see online. So ASDA give me my money, YOU CAN KEEP YOU SHOPPING AS I WILL NOT BE SHOPPING WITH THESE JOKERS AGAIN as no one will take ownership of this shambolic error Yet ASDA policy is taking care of the customer!!! YEAH RIGHT NEXT MOVE PLEASE ANYONE

Hello everyone, I would be extremely grateful for any help or advice that any of you may have regarding a recent incident in which my car was damaged by a shopping trolley. I will try to make this as clear and simple as possible. Earlier on today I parked my vehicle in a council managed car park that adjoins the local Waitrose supermarket. Not liking supermarkets very much I decided to wait in the car whilst my partner went in for a few bits. The space I chose happens to be next door to a marked trolley bay. Whilst I am waiting a customer pushes their trolley in to trolley bay area. At this point, the trolley deflects of another trolley and protrudes through an opening in the barrier and in to the side of my car. The barrier is one of the scaffold bar types which has large openings. Getting out to inspect my car I find a nasty gouge that will sadly require body shop repair. My contention is that Waitrose, the local authority or in fact both parties have a duty of care and that duty of care has been breached. I believe this to be the case because the purpose built trolley bay does not adequately contain trolleys which in turn exposes car park users vehicle's to risk of damage. I would be very grateful for any thoughts on this matter. Kind regards, timetoshine

Online shopping: Your rights Goods must be delivered within 30 days, unless agreed otherwise You can cancel an order within seven working days in most cases (longer for financial products) and get a full refund The refund should include any delivery charges, although you may have to pay for returns You don't have to return the goods in their original packaging You are responsible for the safe return of items The retailer would have to pay for return postage if the items are going back because they are faulty or not as ordered

My father is a pensioner and he recieved a small catalogue in one of the National Newspapers. He seen a clock that he liked and decided to order it. http://www.hss.uk.net/2495/product_detail.html However, they have sent him a plain square clock that at the most I value at £3-£4. In the smallprint at the back of the catalogue, it does state @If in the unlikely event your item is discontinued or unavailable, we reserve the right to send you out a similar item og the same or higher value. The clock they have sent him doesn't do anything except tell the time. Also, although he can send the item back, he is expected to cover the cost of return postage. I know this is only a trivial matter, but if they send out a couple of hundred crappy clocks, then about 80% of people will just keep them as they cannot be bothered sending them back. This means that the company has made quite a lot of money, and I think it is made ilegally (immorally at the very least). My father has been to the Citizens Advice, but they were not much help really. I think if there were wnough complaints made about a company, then things may get done to stop them [causing problems] people. I have noticed (bu Googling the company) that there are a few complaints about them, but when approached by the ASA, they have refused to respond. What would you suggest my dad does that will not cost him the earth to do? This is more a principal matter than a monetary one.

I was interested in an item of furniture from a well known company - who shall remain nameless for the time being. Prior to placing my order, I contacted the company to make enquiries about delivery, because where I reside there is almost always problems with delivery when buying online. I was told that the company would dispatch the item to a courier and the courier would make contact within 48 hours to arrange a delivery day. I'd then be contacted the day before delivery to be told whether it would be a morning or afternoon slot. Great. Placed the order. Estimated delivery time 7 - 10 days. I waited. And waited. And waited. A three figure sum had been taken in payment but I still did not have my item. Annoyed? Just a tad. After more than double the estimated timescale passed, I became sick of waiting and contacted the company by email - as advised, to report the non delivery. I was given a generic response to tell me that they were sorry, and would I please phone x number so that they could investigate and arrange a delivery. I did as I was asked and it became clear that no detail had been registered as a result of my email. The woman I spoke to put me on hold so that she could contact the courier. She returned to the line and said she was unable to speak to the courier but repeated the same procedures as were outlined in my initial phonecall re 48 hours blah blah. She said the courier company would be contacted on the next working day and the company would phone me with an update. Next working day came and went. No phone call. So I phoned the company again. Placed on hold while they rang the courier. Company advised me that (despite the size of the item) the courier could not locate it in their warehouse. They would search the warehouse, and the company would call me back. Next day, company contacts me. Courier are still trying to find the order in their warehouse. I'll get a phone call tomorrow. Tomorrow came - yay! They have found the item and the courier are going to phone me to arrange a delivery. I advise the company that I am not happy in regard to the time it has taken and the fact that had I not chased this, I would possibly still have been waiting for my item some months later. I advised the company that if the item was not delivered on the following day, that the company would be in breach of the distance selling regulations as they will not have performed the contract within the statutory 30 days. The chap seemed nice enough but desperately tried to hide behind the terms and conditions which state that they accept no liability for delayed deliveries. I pointed out that this part of the T&C referred to the estimated delivery times of 7 - 10 days, it did not and could not not over ride statutory rights. He said they'd get a voucher sorted out after delivery. Aye, ok. Courier rang and offered delivery the next day but became rather cagey when I asked when in the day - they would not commit initially to morning or afternoon. I pointed out I'd been told I would be given a morning or afternoon slot and surely they could say am or pm? Finally they said it would be after 12pm. Next day, and by 4:45 no delivery. Rang the company who placed me on hold again. During my time on hold, the couriers arrived. One opened the lorry and announced to me that the item was damaged. I was invited to inspect it but as it was still on the lorry and I was looking up it was hard to see where the damage was - oh I could see the great hole but did not at this point realise where on the item the damage was. From what I could see, it looked like a main part of the item so I came back to the phone and advised the company that I was refusing to accept it as it was unfit for purpose. The company seemed reluctant to accept that the item was damaged so I told him he could speak to the courier as he was the person who had first noted it and pointed it out to me. I passed the phone to the courier. I took the delivery slip from the second courier (there were two blokes, nice enough) and signed the slip stating I was refusing the order as it was unfit for purpose due to damage on delivery. I then took the phone back. The guy put me on hold again to speak to his supervisor and returned saying I could accept it or I could refuse it and get a replacement sent out. I asked how long a replacement would take - he couldn't say. Bearing in mind this is a main piece of furniture, I put it to the company that I would therefore be without an item and as such I would be taking it further. The guy then said I could keep the item today and they would still arrange an exchange, basically because it's damaged they can't resell it anyway. I agreed to this but made sure I stated back to him that I was accepting it without prejudice and on the condition that they would exchange it. He agreed and said his supervisor would call tomorrow. I signed the slip again with an amendment that I was accepting it without prejudice on basis that an exchange would take place as agreed with the company. I won't lie, I was furious and boy did I express it, oh I didn't swear or shout but I did make it clear I was not happy. Couriers took the item into my home and I unpackaged it. The damage is not on the part that I thought it was so it is hidden but it is still a main part (for an attachment). I suppose that the item can still be used, it just cannot have that attachment (the attachment is part of it, comes with it). It's not repairable as there is literally a big hole and it's that god awful chipwood stuff so it's not something that can be fixed. They can blame the courier all they want but the packaging was really stupid. It considered of thin cardboard (almost paper) and cellowrap, there was nothing in the way of padding to prevent damage. Now I am waiting for the supervisors call. I'm that fed up, and really can't be doing with faffing about for a new delivery after this one did not stick to anything I was told would happen, I've wasted a week stressing already with repeated calls and the like and because of waiting this week for it to be sorted out I've not been able to enjoy my annual leave with my children, planned days out have been cancelled in case the delivery came. But nor am I really happy that I've paid full price for a damaged item. So I am planning on giving the opportunity for them to give me some money off (a partial refund) of say 10 to 15 %. This would mean I don't have the stress of waiting for a new item to arrive and I'm not paying full price and it would save them the three figure sum that they would lose out on because obviously they can't resell an item with a gaping hole in it, even if it is hidden. Reasonable? I'm concerned they may try to wriggle out of it by saying I've accepted the item (nope, still have 7 days to reject it) or otherwise try to be awkward about it, but I think that they don't really have a leg to stand on because * The delivery was mucked up * The item arrived damaged * I have a witness that it was damaged on delivery (courier who spoke to company on phone) * I accepted the item without prejudice on the grounds that an exchange will be made. This was stated on the phone and written on the delivery slip which I took a photocopy of. I forgot to mention that I have a truecall system. So, yes everything on that call during the delivery is logged and can be brought up in small claims if they choose to get awkward.

Can anyone offer some advice? i have an account with ace for about 8 years. over this period i have had quite a few default charges. i wrote to ace in may asking for details of all default charges enclosing a postal order for a pound and asked for a data subject access reqest. they replied promptly with acopy of an unsigned cdreit agreement and a list of transactions on my account from 2004 to the present. i have been unable to deal with this up till now due to family issues. they state that i should send a 10 pound cheque for access request, i think charges ammount to about 600 pound ,what should i do now ?thanks