Hi guys, Not too sure if I have posted in the right place or if anyone can help but here goes........... my son and his ex girlfriend split in up in March, my son stayed in their co own house with joint mortgage and she went back to live with her parents. His ex continued to pay her half of the mortgage into their joint account, ( which was used for bills etc only). They both agreed to split the contents of the house when the house was sold, which is up for sale. My son continued to pay for the house hold bills himself, council tax, water, etc and everything seemedto be going well untill she barged in the house last week demanding to take some of the contents as she had a buyer for them, even though all the contents were joint owned, my son refusedher them and she assaulted him by leaving him with a black and blue cheek. He called police made statement etc but nothing came of it but the police advised him to change the locks. Yesterday while he was out of the house she went into the house via lock smith and cleaned the housed out of everything bar the dog, she also cleaned the joint account out even though she has not paid anything in since February, my son has proof of this. Could my son prosecute her for unlawful conduct on both cleaning outthe house and bank account? Please could someone help me with this awful situation, many thanks in advance guys.

Hi Marcus my inbox is empty

Here are the FACTS.......... For example if you took out an agreement for a Apple iPad here are the sums........ Over 104 wks Cash Price = £674.62 + 29% (189.62) = £864.24 + OSC = £465.92 + DLC = £199.68 Grand Total = £1,529.84 If you wanted to pay this off ONLY after the first quater has passed, 26 wks and by then you would have paid £382.46 @ 14.71 per wk you would pay £558.03 = £940.49!!!!!!!! As everyone has said before BrightHouse should come with a WARNING sign Hope this makes up your mind for the better.

BH can not refuse to take any amount of money you offer them they are just bullying you to pay the late payment fees, stand your ground. As for them reposessing issue, renegadeimp is right......tell them to get lost and away from your property. You don't say if you have their silly OSC & DLC, if you have cancel them NOW and get reclaiming them both.

Hi feedthefrog, You need to take a copy of the letter to your store as it's the store manager who authorises the removal of the OSC & DLC plus it will be done quicker as HO tend to misplace letters. Bessy4

renegadeimp this is so true unfortunately

yep sure is OPTIONAL means OPTIONAL, you either want the service or you DO NOT OSC is BH biggest earner, get the useless thing removed and claim every penny back. There goes BH again with their bully boy tactics. Shame on you BH

Ooooops sorry YES...... it is SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973. NOT..... SALES OF GOODS ACT 1979. sorry

Hi Johnpaul Cancel their useless covers NOW, you DO NOT need it. The only person to gain from these covers are Brighthouse. Send a letter giving them seven days notice, there is a very good template letter on the site for you to use. Then reclaim what you have paid in OSC. Your chair or any other goods you have with them are covered by "The Sales of Goods Act 1973" Stand your ground and do not let them intimidate you. Good Luck.

Hi fabeo Like dx as asked you how old are the agreements? Can I just ask why did you ask BH to store the goods? was it purely to use the "Pick up and hold" service to give yourselves financial grace while you were moving. If you are fond of your goods never use the "pick up and hold". Sounds as though you have their useless OSC, cancel it NOW

Eco Master rep came today as promissed and sofas have now bottoms on Just shows what YOU can achieve when the customer stands up for their rights

thanks guys for your info much appreciated. Fairy Nuff I was informed that this was the email addy: Stepnen.Hester@rbs.co.uk Good Luck

Hi guys Could anyone supply me with Stephen Hester's, NATWEST/RBS CEO e-mail address and address please. I have looked on the internet to find multiple ones for him so would like the "real" ones. Thanks Guys:-)

Hi Sparks, I know exactly what you mean. Since my dissapointing shopping experience with Asda on line shopping I now have reverted back to Tesco on-line shopping and up to now I have had very good service from them and I am very pleased so I will be sticking with Tesco from now on Yes they sent me a generous voucher and a appologetic letter but that does not fix the obvious big problem Asda have got with their on-line shopping service including the customer service staff who clearly lack in......Customer Service.

Just to update Eco Master (repair company) have phoned me to book a date, 26th Feb, to rectify these poorly made leather sofas. I shall be inspecting the work before they leave my house. Just waiting on the Ins reclaim now, then once paid my agreement off it's bye bye Brighthouse.