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The Consumer Rights Act 2015
- Introduction - ss.1-2 (Application and Key definitions)
- Goods - ss.3-32
- Digital Content - ss.33-47
- Services - ss.48-57
- GENERAL AND SUPPLEMENTARY PROVISIONS - ss.58-60
- UNFAIR TERMS - ss.61-76
- Enforcement etc ss.77-80
- Competition - ss.81-82
- Duty of letting agents to publicise fees etc - ss.83-88
- Student complaints scheme - s.89
- Secondary ticketing - ss.90-95
- General - ss.96-101
- SCHEDULE 1 Amendments consequential on Part 1
- SCHEDULE 2 Consumer contract terms which may be regarded as unfair
- SCHEDULE 3 Enforcement of the law on unfair contract terms and notices
- SCHEDULE 4 Amendments consequential on Part 2
- SCHEDULE 5 Investigatory powers etc.
- SCHEDULE 6 Investigatory powers: consequential amendments
- SCHEDULE 7 Enterprise Act 2002: enhanced consumer measures and other enforcement
- SCHEDULE 8 Private actions in competition law
- SCHEDULE 9 Duty of letting agents to publicise fees: financial penalties
- SCHEDULE 10 Secondary ticketing: financial penalties
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Consumer Credit Sourcebook (Conc - FCA rules)
- Guidance on the duty to give information under sections 77, 78 and 79 of the Consumer Credit Act 197
- Senior Management Arrangements, Systems and Controls (SYSC)
- Conc 1 Application & purpose and guidance on financial difficulties
- Conc 3 Financial promotions and communications with customers (CONC 3)
- Conc 7 Arrears, default and recovery (including repossessions) (CONC 7)
- Credit reference agencies (CONC 9)
- Guidance on the duty to give information per ss. 77, 78, 79 Consumer Credit Act 1974 (CCA) (CONC 13)
- Transitional Provisions and Schedules (CONC transchedule)
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