It's not that kind of debt yet, but the original company have hired two different agencies to chase(I have made sure my friend kept all the letters).
I just found this statement in an email to be odd.
She emailed this company just to let them know that she is paying the original company every month, and that the company have instructed two different agencies to chase.
It is money she owes, and agrees she owes and is willing to repay(and is doing so).
If it goes further, I'll make a proper post, thanks for the reply.