Hi everyone,
First of all, I want to express my gratitude to all of you for your assistance in helping people protect their rights.
Here's a summary of my case:
On 07/18/2023, I sold a laptop for £375.
On 07/28/2023, ten days after the sale, the customer had not received the parcel, so I filed a lost claim regarding the missing parcel.
On 08/06/2023, Royal Mail sent me a mail confirming the loss of my parcel and included a cheque for £26 as compensation for the service failure.
On 08/08/2023, eBay issued a full refund to the customer due to their not receiving the parcel.
I want to receive a full refund for my parcel + shipping expenses.
I kindly request your guidance on the next steps for claiming a refund from Royal Mail:
1. Send a Letter of Claim to Royal Mail.
2. If Royal Mail does not respond within 14 days, proceed to make a claim through MCOL (MoneyClaim Online).
3. Await their response and then determine the appropriate course of action.
Thank you for your assistance in this matter.
