Being charged for old statements - (Woolwich)

[jinx_uk_98]

Hi guys,

 

I recently wrote to my bank (Woolwich) asking them to supply me with a list of charges levied on my account of the past 6 years and that they were legally obliged to under the DPA. They responded, almost immediately, with only 4 years worth of data stating that they don’t hold 6 years of these records and that to get this information I would have to request, and pay for, individual statements at a charge of £5 each.

 

Where do I stand on this? Is there anyway of getting them to supply this information Free of Charge?

 

thanks for any suggestion or information you can give.

 

cheers

 

Kev

[Russe11]

IF YOU HAVE MADE a official request under the DPA 1998, you must inform the information commisioner immediatly.

 

the IC should take the appropriate action againt the bank as they have broken the law.

 

the dpa states they have upto 40 day to produce after a request is made, this is the max.(after the 40days have passed)

 

however make sure you make you requests via recorded delivery, otherwise you have no proof they recieved it.

 

They can and has been known for them to just say we did not receive anything.

 

If they have broken the law regarding the dpa, it can only be a plus to your case.

[BankFodder]

I don't understand that they don't hold anything further back than 4 years but they will find them for you if you pay!

 

Make a complaint to the Information Commissioner straightaway but then to hurry it all up, go back to the bank and complain about their refusal and give them a copy of the complaint which you have sent to the Commissioner.

Organisations like the bank will have a specific person or department appinted to deal with DPA an Freedom of Information issues.

 

Get hold of that person and send them a copy of your complaint. I woldn't be at all surprised if you got your other statements by return of post

[jinx_uk_98]

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group