Yes, initially I had the usual response of only going to receive £20 refund as not taken out extra insurance. There is no 3rd party issue as I dealt directly with Evri, no Packlink etc involvement. There has been no photographic evidence of damaged beyond repair parcel nor have they managed to locate said parcel to return.

Had email today - mediation set for 14th September.

Yes that works. Thank you.

I have a query here, The statement, "You claim that you made a decision to destroy it because apparently the packaging was damaged" They haven't claimed this decision was made to destroy the item, but the item was damaged beyond repair. They haven't stated what they have done with the item.

Great reply. I like it, but I think I will modify slightly and then email back to them. Thank you.

Update. Received this email from Evri. WITHOUT PREJUDICE SAVE AS TO COSTS Dear **** ********, Claim No.: K4QZ90T4 We hope this email finds you well. We write further to the above referenced claim made against Evri. We would like to take this opportunity to apologise for the issues that you have experienced while using our services. In this instance, Evri recognises that the services provided to you have not been in line with the usual high standards that are expected. We write with a view to settle the matter and as a gesture of goodwill with no admission of liability, on this occasion, Evri are willing to offer you £230.00 in full and final settlement of your claim. If you would like to accept this offer, please provide us with your bank account details, including the name on the account, at your earliest convenience and we will arrange for the payment to be made. Once bank details have been provided, please allow 14 days for payment to be received into your account. We look forward to hearing from you. Yours sincerely, Evri Legal Department My costs so far without conversion are ( Item + P&P + court fee ) is £228.15. My claim is for £228.15 + £100 for conversion - I opted for mediation so will therefore be rejecting this offer and waiting for mediation date. Any opinions/thoughts on this?

Just typo wrong - there's an extra Q where there shouldn't be one. Indeed keeping what's legally somebody else's.

Documents sent off and emailed on Monday. Received this email from Evri today. Also please see their DQ attached file. The claim number is wrong on the email and on the DQ. Dear County Court Business Centre, Claim No.: K4QQZ90T4 Parties: ********* v Evri We write in relation to the above referenced matter. Further to the Court’s Order dated 13 June 2023, please find attached for filing, the Defendant’s Directions Questionnaire. We would be grateful if the Court could update its records accordingly. The Claimant is copied to this email by way of service. Yours faithfully, Libby Evri Legal Department Defendant's Directions Questionnaire.pdf

Much appreciated. More reading over the weekend. I had read about the mediator pushing for settling for less on one case. Posting particulars Monday as haven't been able to post. And email the court with the particulars, cert of service and directions Monday to.

Hi. From the posts that I have read I haven't seen any examples of the directions questionnaire. I haven't read enough obviously. It sometimes takes me a few goes at reading through some of this material as it doesn't always make sense straight away and therefore takes me a long time. Right, I will opt for mediation and fill in the rest of the form.

Ok, will do.

Ok, thanks, I'll post it tomorrow.

That is great, thank you. Wasn't expecting reply till tomorrow. Do I now need to send these particulars to the defendant? And also send the particulars along with the Certificate of service to the court? On the Directions questionnaire, Do I need to only complete parts A1 and B? And send this to the court now as well?

Ok. Yes will do. Thank you.

Is this ok for Particulars of Claim? and please see attached new Certificate of service - is this ok? 1.The claimant contracted the defendant to deliver a parcel to a UK address on the 18th April 2022. 2. Value of the parcel being £190.00, Delivery cost £3.85, Parcel number ........ 3. 21st April 2022 Claimant received message stating parcel is damaged beyond repair. 4. 26th April 2022 Filed claim form with defendant. 5. 1st May 2022 received email confirmation of receipt of claim form. 6. The claimant is claiming reimbursement of the parcel to the value of £190, plus the delivery cost £3.85, plus £100 for conversion, plus Court fee £35. Total claim being £328.85 Regarding Value of package/parcel, will proof of this value be required? Will the ebay sale evidence suffice? Regarding Conversion value, is it required at any point to prove the value and how it is calculated? If so, how is this achieved? certofservice.pdf