£349.99 Adidas Yeezys - Evri swapped my parcel for other Adidas shoes

[Londonboyj]

Hello

First post here so please bear with me. I am happy I found this forum as there’s no help online anywhere else.

I want to understand if I have any chance of a successful claim.

I sold a pair of trainers Adidas Yeezys on eBay for 349.99 - I dropped them off at an Evri Store via Evri for next day delivery on 5th August.

The shoes are being sent to eBay Authentication Team to get verified before they are sent to the buyer.

I paided £7.32 for next day deliver and added compensation of £100 not expecting any issues to arise. 

The parcel was collected on the 7th August.

And it got delivered on the 8th August. 

I thought the item got authenticated and got sent to the buyer.

I got a call on 24th August for eBay authentication team saying ‘we received trainers but they are not Yeezys’.

I was shocked as I sent the Yeezys and was expecting this transaction to go smoothly. eBay have received another pair of Adidas shoes, which are worth £34.00. 

eBay have charged my account for the full £349.99 and now I’ve lost the shoes too. So I just don’t know what to do next.

I believe someone at Evri or EBay may have swapped the shoes over but waiting for evidence.

I am waiting for EBay to call my tomorrow I have asked for any CCTV of the parcel being opened and parcel being dropped on at the address. 

I have just sent an email to CEO of Evri stating what has happened and hoping for a resolution? 

What are the next steps I should take can someone help me please. 

I have been going through the forum looking at other people’s cases hopefully I can start a claim and get money back.

[BankFodder]

Have the trainers been returned to you?
Did you take photographs of the parcel before you sent it? Are there photographs of the parcel when it arrived? Have you been supplied with the wrapping that the parcel arrived in?

You say that the trainers are worth £349 but you take out an insurance for only £100. Does that mean that you declared the value at £100?

 

[Londonboyj]

The trainers haven’t been returned yet. eBay want me to supply them with a return label for the shoes, but these aren’t my shoes and not even my size. 
 

I haven’t got a photo but I’ve got an eye witness who was there when I sent them. 
 

There is a photograph of the parcel being delivered but it isn’t clear what one is the parcel.

I haven’t been supplied with wrapping the shoes for delivered in. I sent the trainers in black wrapping paper.

Yes that correct I declared the value at £100. I had a feeling to do the full price.

I am waiting for eBay to call my tomorrow I will ask for the following: 
 

Packaging 

CCTV 

I’ll attach photo Evri supplied that confirms it got delivered look. 

Photo confirming delivery: 

EVRI .pdf

[BankFodder]

You will need to get the evidence. This is important.

Also, you undervalued them at £100 and it is very likely that this is all you will be able to claim. Why on earth did you undervalue them?

[Londonboyj]

I undervalued them as i wasn’t expecting Evri to scam me? 
 

I’ve used Evri before and never had this problem. Is there anything I can do in this case? 
 

[BankFodder]

… A bit like saying "I didn't bother to look before I crossed the road because I didn't think that I would get hit by a car"

And you still haven't explained what possible advantage you might have by undervaluing them. I am curious to know

[Londonboyj]

Sorry… that’s my fault. Would I be able to do anything? 
 

I know it’s a silly mistake. Hopefully can resolve it, with eBay.

It could possibly, be someone at eBay who swapped the shoes but really, not sure at this point.

[BankFodder]

I am certain that what you are saying about the train this is true – but that is not the problem.

You need evidence but also you have undervalued them at £100 instead of £349. You seem to be suggesting that it's a mistake but I suspect that it wasn't. I think it is more likely that you thought you would save a little bit on the insurance and have undervalued them.

Big Fail!

First of all the insurance is unnecessary and unenforceable. It would be better if you had declared the value correctly and not bother to buy any insurance. However, as you asked EVRi to accept a risk of £100 – it is extremely unlikely that you could ever ask them for more than that.

Secondly, if you do take them to court – and particularly if your evidence is flimsy then you can be certain that EVRi will try to say that you are trying it on and if you try to claim for the real value – £349 – EVRi will point out that you undervalued and that you are trying it on then as well.

There is nothing good here.

You should start being straight dealing about these things. Secondly, you should start getting evidence and that means that you should take pics of the parcel before it is sent and as soon as this kind of thing happens you should ask for a picture of the item which apparently has been delivered including the wrapping.

I suspect that it went to eBay because you declined to accept the word of the purchaser and declined to reimburse them. I'm afraid that this is another big mistake because you ceded control to eBay and they tend to do what they want.

If you can get sufficient evidence then we can certainly help you succeed in the claim against EVRi – but it is most likely that you will only succeed to the tune of £100.
Unless the evidence is really strong, I wouldn't even want to mention the full value and the fact you undervalued it because that will only damage your credibility. Once you have been devious about one thing – the court may well draw conclusions that you have been devious about everything.

We can help you get your £100 back if you follow our instructions but you better start being straight about everything and you had better get good evidence.
Sorry that it all sounds bad. Sorry that it sounds a bit critical – but there are some lessons to be learned here I think

[Londonboyj]

Thank you for all your help no I honestly appreciate it. It’s a lesson to be learnt 100%. 
 

In regards to eBay - they need to authorise these trainers I didn’t choose to send it to eBay. It’s eBays only option. 
 

I am dealing with eBay tomorrow - I haven’t made the payment to eBay as of yet. As they have credited my account -349.99. So I'm In debt with eBay. 
 

I need to get all the evidence of parcel tomorrow such as packaging and any cctv they can give me. 
 

No matter what I’m not going to be paying eBay back the money. eBay need to resolve this problem in house. I know what I sent and iM not getting scammed by Evri simple, I promise you that. 
 

I will keep you updated on how I get on. 
 

If worse comes to worse they will close my account down and send letters to my address demanding the letters - I will ignore it and deal with that when it comes. 

[dx100uk]

11 minutes ago, Londonboyj said:

In regards to eBay - they need to authorise these trainers I didn’t choose to send it to eBay. It’s eBays only option. 

the swap in transit is nothing to do with ebay. so wont do anything. waste of your time bit i wish you luck if a miracle does happen.

as it stands - you are not 'out of pocket' as you've not and you wont be paying ebay

they will sell your debt on. they never do court themselves. these scam losses are part of their business model

just ignore ebay totally going fed.

eventually when you ever get a notice of appropriation (debt sold to a debt buyer/DCA) a dca cant do anything they are NOT BAILIFFS.

so you then wait to see if they send a letter of claim then comeback here if they do.

even if this does EVERgo to court, the DCA will never win with the evidence you have now and will drop the case like a hot stone.

just dont move without ever informing the dca/debt buyer for say 7yrs.

 

[Londonboyj]

Thank you for the advice. 
 

in regards to eBay I believe they will send it to a company who will chase and I’ll just ignore anyway I’m leaving the address in 2 months where I live soo will all be okay hopefully. 
 

I will keep you guys posted on this! I honestly appreciate all your help.

[dx100uk]

just be clear on what happens to debts in the UK.

an original creditor can 'employ' a DCA to chase you

they state they act for their client (the OC) they are powerless.

the debt is SOLD to a DCA.

you will get a Notice Of Assignment, that means its sold.

a DCA now OWNS the debt and can launch a legal claim but must abide by the pre action protocol and send a letter of claim (as explained)

its then that you pop back here as you MUST reply but in the correct way..

RUNNING AWAY from a debt by moving and NOT informing any debt owner you've moved can be fatal.

CAN result in a BACKDOOR CCJ...be careful !! you must WRITE to your debt owners giving your new address.

dx