I’m definitely sticking with this and will liaise with you/the group throughout this whole process. I really appreciate everything the help and advice. I’ll send the directions over to the court & Evri over the weekend and will let you know once I’ve done this. Any changes at all and I’ll let you know. I will also be reading the subcategories you’ve mention take notes. Thanks

Thanks for getting back to me so quickly. I have a son with autism and a single parent. We recently moved quite far from family so I have no childcare at the moment. The reason I sold the laptop was to raise funds for my move transition. Again, I’m aware we are all busy but everyone has different stuff going on in their lives and at the moment it’s full on for me right now as I’m working from home with a new job and have an autistic child at home, I’m exhausted half of the time as I have to focus on quite a few things at a time. I haven’t been ignoring you or anyone on this site deliberately. My son goes to his dads for a few days tomorrow so thankfully, I can focus on this over the weekend. I spoke with MCol earlier this morning about putting anything additional in Particulars of Claim and Mcol said that I can still add to my particulars of Claim if I wish. I wanted to add that I have CCTV footage of my parcel being dropped off by myself and then collected by Evri but I didn’t have the footage confirmed at the time. I received the CCTV footage recently as the shop had to go through their recording which took time. I’d like to go to court as I’ve been reading this is the best way to go when pursuing a claim with Evri but are unsure of the costs. I’m also happy to proceed with with mediation and hash it out. Thanks

Hi @BankFodder I appreciate you getting back to me and I’m fully aware we are all busy people and that you’ve made a choice to help others in your free time and I’m grateful for that. I’m happy to make a contribution to this site if my case is successful. I have not added any other particulars at this time as I will save the CCTV footage for trial/mediation. I have done a lot of reading on this site. I received the defence documents on 21/8/23 i received the directions document today 30/8/23 by email as I haven’t yet received by post. im wondering where I stand with Evri’s defence stating I sent a non compensation item. They’ve admitted they had my item and lost it. Thanks

Hi again, I apologise I haven't got back sooner. Ive been exceptionally busy with work and a 5 year old on his summer break. I've received a defence from Evri and they have declined to compensate me for my MacBook Air that they lost. I want to make clear that I did state the amount of my package £500 (minus the p&p which I will add to my directions) I have tons of evidence including CCTV that shows my package jiffy packed and bound all over with brown tape.There is no way the package could come undone unless excessive and unreasonable forced was used. The CCTV shows Evri collecting the parcel from the shop. Evri admit they lost it and when I asked for proof they said they "disposed of packaging as the item became detached from packaging" I had to email many times for a satisfactory answer as to how parcel was 'lost' and this was the answer I got. They offered me £25 compensation as a "gesture of goodwill" Evri will not compensate me on the ground that I: "Sent a Non- Compensation Item" I also didn't add their insurance though opted for next day delivery. I have attached my POC and their defence. I spoke with the courts today and an administrator sent me an Directions N180 form and N215 form My question is the grounds on which I fight back? The legal semantic masturbation they've sent back in their defence is so repetitive, confusing and exhausting. They talk about insurance when the most they ever pay out is £20 no matter what. At this point I'm so disgusted by Evri and their shady business practices I want nothing more to do with them but I'm not going to allow them to take my laptop without paying for it. Thank you very much in advance. Evri Particulars of Claim .pdf Evri Defence .pdf

Hi thanks for getting back so quickly. I havent filed Mcol yet but thought best to have filled out ready. I haven’t sent a POC, however, I’ve sent many emails, many refusals of compensation (£25) I sent letter of claim and requested a SAR. Briefly, how do I set out a POC? Will look again on threads too. Have read a lot so surprised POC escaped me. Evri got back to me saying I didn’t take out compensation (as if they would ever compensate more than the £25) and that my laptop is on the prohibited items list as “the screen can get broken”. They accept they had my laptop and it become lost/opened in their possession. I’m at a loss what to do as the eBay have clawed the money from my account I’m not in a great financial position at the moment. I will post my letter Claim letter and SAR tomorrow morning as easier on laptop. You want me to provide everything in PDF right? thanks again, I really appreciate everything you do!

I wonder if anyone can help? I’m so happy found this forum I’ve been reading and re-reading 2 weeks now. I sold a laptop on EBay and sent to buyer next day delivery. After a couple of days contacted Evri and they said it was “lost”, they opened an investigation and said they’ve searched the hub it’s lost. Over a period of around 10 days I demanded an explanation as parcel was registered at hub and sorting centre “we have exhausted all our investigating's into locating your items but as they have become separated from the packaging we have not bee able to locate them and when the empty packaging arrives at the hub it was disposed of as this our procedure regarding empty packaging.” Evri threw away the packaging it took over 10 days to tell me this. I requested a photo and no luck. So far I have Requested a SAR 30/6/23 - they responded today and are “processing my request” sent a letter of claim via email and post 29/6/23 - haven’t heard anything back but I’m prepared to push the button and go to court. ive also obtained cctv footage of me handling parcel which was wrapped securely and I also have cctv of the Evri driver picking parcel up. Evri have offered me £25 which I declined, I’d very much like my money back in full. I believe that the laptop was stolen as there is no way the laptop could “separate from the packaging” unless excessive force was used it was taped up all over. I wonder if I should put a torts claim in? I’m going to fill in the MoneyClaim form tomorrow. Is there anything else I can do? Thanks in advance Amber